From the moment I drove into the service area, I was treated almost royally. I had my own "partner" who went over all the suggestions regarding the servicing of my car, explaining everything I'd been unsure of. I was treated to a very comfortable waiting area with cushy chairs, big TV screen, and several choices of beverage. The servicing was done promptly and efficiently with the outcome resulting in a smoother running washed and vacuumed car.

Excellent service. Clean waiting room and great amenities. Chad Swindel is a pleasure to work with.

very thoughtful and professional-thank you Tom!

We arranged our deal online and drove over from Orlando to purchase a car. Basically, BMW of Ft Myers gave us the best deal. Everything went smoothly to effectuate our purchase.

Love BMW of Fort Myers and specially my sales advisor Ivan. From the moment I arrived until the last minute of my visit I felt really satisfied with his kindness, knowledge and patience. He is amazing! It's the best experience I ever had in many years. Totally recommend the store. GREAT JOB! Thank you Ivan. I love my new BMW 530! :) :) I am recommending all my friends and family to you :) :)

First visit was a excellent service

Patrick Menard is hands down the best you have representing you! There is a back story not involving Patrick , however you can say he restored my faith in car sales!

My wife and I just leased our fifth coupe from BMW of Fort Myers. John Findley handled every detail perfectly, from order to delivery, with an unexpected EPA inspection and recall along the way. John knows the sales and leasing process thoroughly, as well as the vehicles themselves. We recommend John highly to both new and repeat customers. BMW of Fort Myers is fortunate to have him.

Carl Antoine our sales expert is always awesome. We enjoy our experience everytime. We pass several BMW dealerships and travel 5 hours to buy from BMW of Fort Myers because of the great service!

Bought the car online from Kyle a month ago. Great follow-up

YOU HAVE THE BEST CUSTOMER ADVISOR IN JOSE FONCECA. HE IS EXCELLENT IN HIS JOB AND A REAL ASSET TO YOUR AGENCY. AS A LONG TIME CUSTOMER YOU FEEL YOU ARE IN THE BEST HANDS DEALING WITH HIM

Great job team BMW, car is fixed and problem is solved. Mgr Ken went up and beyond and for that will get my service in the future.

My experience was excellent from the time that I called to make my appointment to the time that my vehicle was returned to me on the driveway washed vacuumed and polished I was greeted upon my arrival and introduced to my service advisor Carol who explained everything that would be done to my vehicle and the very reasonable estimated cost. Our wait time for the vehicle was just as promised I am not from the Ft Meyers area but I always have my BMW serviced here whenever I am visiting

Can I share how happy i am with the service, attention to detail, and convenience BMWofFM offers its customers and me? They are wonderful, took my appt right away, and fixed my car right away...in and out in 3 hrs! record time...AND supported with loaner/rental. THANK YOU! David S. FMY

John Riccaiardo did an Excellent job with helping me at the Fort Myers Location. What a great experience working with him, it was a pleasure to see that level of knowledge & customer service given in today's world of dealerships. Stan K.

Ivan responded our email request right away and met us at the dealership. He was very friendly and knowledgeable. He definitively earn all our future business. Chris the Loan officer was extremely pleasant and made the process very smooth. I will recommend Ft Myers BMW to all our friends and family

Very good service and professional. They provided very detailed information about the car, very accommodating about the inspection. Easy process and straightforward

Had a recall repair completed. Even though I wasn't purchasing a vehicle, the sales staff was more than willing to entertain my questions. They even offered to take a picture of me in my favorite model BMW. I declined, from a fear of purchasing said vehicle , if I sat in it.🤗

Wonderful car buying experience from start to finish. The entire staff was extremely friendly, helpful and knowledgeable. A first class organization all the way. Thank you again! Dan

did the service as requested. well pleased.

Joe is fantastic -- if you can get an appointment with him you'll be in amazing hands. He made this experience as smooth as possible for us and had us out the door and in a perfect pre-owned vehicle in an impressive amount of time. You can trust him to handle your car-shopping with a great professionalism and enthusiasm. Thank you Joe and thank you BMW Ft. Myers!

Is good working with the new car 🚘

I just called into the dealer for a quick check on my car as the lease was running out. A few hours later I was driving away in a brand new X5! It is hard to believe but the buying experience was everything one would want - I was surprised how relaxed it was. No pressure like the old days when you bought a car! Everyone was very friendly and helpful especially the salesperson, he was great.

After an absolutely terrible experience at Germain BMW, we could not be happier with the staff at BMW of Fort Myers! We had the car at Germain sold out from under us, BUT it was a blessing in disguise. We got the same model with less miles and more extras for $8k UNDER Germain’s “Best deal”. We cannot thank Julian enough for his kindness and straight forward attitude. From start to finish, it was easy and enjoyable! Thank you again to Julian, Joe and Dave!

Wonderful experience here. My salesperson Jordan Knight was helpful, not pushy, open to understand my requirements, always willing to answer questions, get information and give me a fair deal. I purchased a used vehicle that needed a minor repair. The Dealership stood behind their promise and quickly and effectively made it right. Everyone here with whom I have dealt is fair and. knowledgeable. Thank you Jordan Knight, Bob Barry and John Ricciardo.

Very pleasant shuttle drivers. Quick and efficient service team.

Jordan is an excellent salesman & David did a great job working out my deal. I bought a BMW because of their professionalism and courtesy which I did not experience on my first visit to the Lexus dealership.

I work there, it's a great environment along with a friendly staff. Don't for get the Great cars.

Michael Kirby was great. And Joe in Finance was too.

I came in one hour before closing time on a holiday weekend with a nail in my run flat tire. They took me in fix it right away and even gave me a complimentary car wash, a good one too. Service consultant was very nice and took care of me. My new favorite dealership!

Great

I came in looking to see what I could get for a trade in value, wasn't exactly looking for another car. Although I then met Jordan Knight and he was able to show me some viable options for what I could afford. He also was able to work closely with Chris Kovinsky and get me a good trade in value. Jordan made my experience tolerable, which isn't usually the case when car shopping. He gave me good options, was transparent and did not beat around the bush. When you go in ask for Jordan, and he can change your perspective on car shopping.

I came in initially to order a tire that needed to be replaced. Left the dealership and on the way home, the car decided to die in my driveway. I called Jose, frantic because it was just after 6PM and scared of what to do. He said to bring it in the next morning, he'd have a car for me to take and would take care of everything. I arrived just after 7AM, they weren't open yet however the service desk staff knew I was coming in and did all the paperwork for me even though they weren't open. My car died in the waiting area for service so I just made it there! I was in the loaner by 7:30AM and was at work on-time for my 8AM meeting. My car ended up having a claim put in on it, Jose took care of everything and it was all covered. A bill that would have been over 2K plus was only $300 and change thanks to him getting the right person to view it and BMW's great service and warranty coverage. I will never go to any other service center.

Fantastic costumer service 10+

Our sales staff was focused on helping us with what we wanted. Mike and Troy helped us to decide exactly what we wanted without any hassle. The buying experience we received exceeded the expectations someone would have when purchasing a vehicle of this caliber. The Finance Manager, Joe, was very personable and very helpful. The BMW Genius was amazing and sat with my wife for quite a long time explaining the features and operations of the new vehicle. I could not be happier about our experience.

We were having the lights look at to figure why the fog lights were not working. The technician explained how they work. They were in fact working but we didn't know how and why one of the lights was not on. He explained and all is good.

GREAT SERVICE, NEAT, ALL WORK DONE, EVEN WASHED MY CAR. WELL DONE!!

I live in Cape Coral and started my search for my first BMW. After searching online I drove all the way down to Naples to check one out. As a young female, car shopping on my own you can imagine the obvious experience I found in Naples. I was a bit discouraged but decided to swing into Fort Myers BMW on my way home just to see what they had on the lot. From the moment I was greeted I felt comfortable and welcomed. Joe was my salesman, although I hate to call him a salesman. By the end of my experience I felt like he was a friend. I never once felt pressured or pushed; in fact I was lead to make the “wisest” decision for me. It was a laughing, joking experience from beginning to end. Not only am I a forever BMW driver (because my X3 is GORGEOUS!)—but I am a forever BMW of Fort Myers customer. Thank you to the entire staff for going above & beyond. I will do everything I can to spread the word about how lucky I was to buy from Fort Myers BMW. Thanks Joe!!

Very Professional. What I expected.

Service Advisor nice and helpful. This kind of service is what will keep me buying the bmw product. total experience make repeat business. after the sale. perfect

Great service, quick and great. On time with what they say. 5/5 for sure.

Excellent service - time estimate necessary to do maintenance was exact. Very smooth and easy experience. Couldn't have been better - thanks Chad.

Carol is our service advisor and she is always great at communicating with us on how long our service will take and updating us as to changes. We were able to get a same day appointment before a long road trip which was very helpful.

Great service done quickly!!!

Very Good +++++¥¥¥¥¥¥¥

Great friendly service. Problem was solved right away. Loaner car available. Thanks

Everyone I dealt with was great at their job. The salesman, the genius and the manager were professional and very helpful.

I was absolutely floored by the quality of your service and customer care. I never had a dealership experience as great as this trip. I didn't even buy the 440xi at this dealership and they treated me as if I was a long time customer.

First time to the Fort Myers BMW since moving to SWFL - welcomed as I pulled into service lot for my wait appointment, shown around the waiting area, which was nicely stocked with drinks and some lite treats, was kept informed about how long the process would take (was much faster than I expected) and a beautiful clean car was delivered promptly! Very courteous and friendly staff all around.

Automotive nirvana at all levels!! You actually feel like you genuinely matter. We travelled one hundred and fifty miles to lease a vehicle from this establishment. You won't be sorry you visited!!

My husband and I recently bought a used Z4 from John Findley at BMW of Fort Myers and we couldn't be more pleased with the experience and the vehicle. We live over 1,800 miles from the dealership, yet John made it almost as easy as buying a car locally. He kept in touch with us throughout the process, held the car for us until we could get our travel plans in place, and even picked us up at the airport! The other staff who helped us onsite (Alberto & Jeremy) were also very helpful and professional. We highly recommend this dealership!

This was my first experience buying a BMW. While the process started out a bit slow my sales associate John Findley was attentive and I ended up having a wonderful experience. I am now the proud owner of a beautiful 2019 430i Gran Coupe!

Nice service so far.

Jordan sold us the 540I last Saturday at the Fort Meyers Florida location. He was an excellent sales person and even more an expert genius in explaining the car to us. He also just came over to our home to go over some things that were confusing in the workings of the car. He brought with him the floor mats that were not given to us at the time of purchase. I would highly recommend him to anyone as their sales person. His knowledge, courtesy, manners, and attention to detail is amazing. FIVE STAR salesman in our opinion. 👍👏 Max and Connie Lummis

Great service! Good prices on service! Excellent Staff

This is our first BMW purchase, and I can honestly say that Kyle McPherson "knocked it out of the park"!! Kyle was an AMAZING salesman! He was extremely professional and willing to do whatever it took to make us happy. We're very impressed with our new BMW 430i gran coupe, and we're even more impressed with Kyle. No doubt that this was the best car purchasing experience we've ever had. Kyle, THANKS for going the "extra mile"!! We definitely look forward to working with you again in the future!

After researching a wide range of mid-size luxury SUV's, I finally decided to go test drive a BMW X5 xDrive 40i. I fell in love with the car, and I asked my Client Advisor Patrick Menard to bring in one with the interior/exterior color that my wife and I wanted. He did just that - and then I changed my mind. Two days later, I went back to Patrick to take another look and he and the BMW of Fort Myers team took care of everything I asked for and I drove home in my brand new X5 the following day! I love the car, but above all I love the service that Patrick has and continues to provide to me as well as the GM, Sales Manager, Finance Manager and on-site BMW Genius. They have more than met my expectations and I therefore highly recommend the X5 and BMW of Fort Myers!!!

Needed help with instruments in my car, was afraid to ask since I've had the car for a while, BUT they were so nice about it, so nice with setting up so they car would be program when I got into the car, and made me feel better about the alarm system. Believe it or not, I loved my car better today, than when I bought it. And who doesn't love a free car wash!!! LOVED MY VISIT TODAY.

Not too long and very friendly.

My wife and I went to BMW of Fort Myers for a Minivan they had in their used car inventory. From the moment we arrived we knew we were dealing with a professional and customer service focused company. We were immediately greeted by Mike Arrison, Client Advisor. He treated us with professionalism and courtesy even though we were only buying a used minivan. From the test drive to being introduced to the Finance Manager, Mike Arrison made us feel just as important as someone buying a high-end BMW. We were also interested in financing with BMW of Fort Myers and had the pleasure of working with Chris Covinsky, the Finance Manager. He went out of his way to make sure we got the best financing deal and by far exceeded our expectations. The next time we are looking for a new car, BMW of Fort Myers will be the first place we go! Thank you to Mike and Chris for making this such an easy interaction and delivering the highest level of customer service.

Good customer service And sale team

This place do business in excellence. I recommend this place to the world. Go get your bmw. Ask for Troy..! Mr. L Mark

Good selection of cars. Unfortunately not open on Sundays.

Ivan Molina, the sales consultant person and Alberto, from financing walked the extra mile every time I purchase a car from this dealer. During the past 2 weeks, my family purchased 4 cars and each experience was unique and tailored to our needs. This is the go to dealer for my family and friends.

Service advisor Tom is fantastic

The new M's makes you feel excited with rich octane thrills of possibilities.

Jose, Chad, Carol ,and Tom in Service have always exceeded my expectations. Extremely easy to get in and out of service. Thank you Team!!!!!!!!!!!!!

Blown away by the customer service! Joe Weidenfeller was lovely to work with. I was buying my car over the phone from Miami and he went above and beyond to not only facilitate the purchase, but to get the car to me. I cant say enough great things about my experience with BMW of Ft. Myers.

First time at this BMW dealership and what a fantastic experience I had! I did not buy the CPO BMW from them and they took care of me like I was a long-time customer. Carol my service advisor & Ck the BMW technician were so knowledgeable and helpful with my issues!!! Highly recommend servicing and buying all your vehicles at this BMW dealership !!!

Bought a used vehicle From the BMW of Fort Myers they were exceptional they went above and beyond to take care of everything I needed . Special thanks to Chris Covinsky for being especially helpful

Beautiful Machines....

Outstanding experience and THE BEST customer service. We weren’t expecting to buy a car during our Christmas vacation but our impromptu car shopping turned out to be the best Christmas present. Thanks to Michael Kirby and Alberto Ramos for working all the details and their assistance, the whole process was smooth and completely painless. It took them less than three hours to complete the whole process, including the finance paperwork and process. For these guys customer service is second to none. We are back home and so far we had put 2K miles in our new M40i with no regrets at all, now we can't wait for spring to start our out of state journeys. Thanks BMW of Fort Myers

Excellent service every time thanks to chad in the service department!

Very good

Best car buying experience I've ever had. Fast and right to the point. Ask for Marc Remington if you need anything from there!!!

Outstanding experience and THE BEST customer service. We weren’t expecting to buy a car during our Christmas vacation but our impromptu car shopping turned out to be the best Christmas present. Thanks to Michael Kirby and Alberto Ramos for working all the details and their assistance, the whole process was smooth and completely painless. For these guys customer service is second to none. Now are already looking forward to the 1700 miles journey back to home, it is going to be FUN in our brand new M40i.

🚘BMW 330I😍

Tom Simmons in the service department did an excellent job winning me over to BMW. He provided excellent customer service. He is a wonderful asset to this company.

Muy buena atención

Best service I have ever received while both buying a car and bringing a car into service. My sales person was Joe and I couldn’t be happier with how I was treated. Joe went above and beyond to make sure I was happy with every aspect of the vehicle and helped me get the deal I wanted. Truly a refreshing take on the car buying experience. If you visit BMW be sure to ask for him. I’ve heard a lot about how amazing the BMW quality of service and experience you get as a customer and always thought it must be exaggerated. However, after my first trip into the service center (courtesy check and a software update) I am truly blown away by how great it was. Carol the service advisor was super. She got everything taken care of for me and the whole process felt more like checking into a 5-star hotel then dropping a car off for service at a garage. Between Joe, the vehicle and the service, I will definitely be staying with the BMW brand and this dealership for years to come!

Very good attention especially from a sales guy called Joseph Boehm and very good discount

If your looking to get a new BMW this is the place to go. Very nice people who made my purchase quick and easy. And if your looking to see what an M Performance engine can do make sure to see Mike Arrison for a test ride. It totally sold me on the X4 M40i!

My salesman Mr Joe Weindenfeller was the best. Very attentive. He always was there with a smile and he is very professional. He answered every question we had and had lots of patience as we could not decide wish car to lease. We are very pleased with his service. We highly recommend BMW of Ft. Myers and Mr. Weindenfeller. ❤

We bought a pre-owned BMW there today and the process was awesome! From Carl Antoine to Joe (Fiance Manager) to everyone we dealt with, we were treated as VIP's. Could not be more pleased--we look forward to having our car serviced there and getting to know everyone a BMW of Fort Myers better!

I am in awe of the fabulous service and the staff of BMW of Fort Myers. If you are seeking a BMW, and you live in Southwest Florida, this is your one-stop destination especially if you are a Naples resident. Fort Myers earns your patronage honestly and upfront. There is no sales pressure, there is no ‘we only take orders attitude’. After my custom order of a 2019 X5, the dealership kept me informed at every step of the process, even calling me the day the vehicle was offloaded at the dealership. A BMW dealership totally dedicated to the customer, a dealership with integrity and pride, a dealership who wants your future business. A special shout-out to Greg, Troy, Chris, and Steve. A dealer team dedicated to a customer experience of excellence. Again, if you are in the market for a BMW, this is your only one-stop shop. Try them and compare them. You will not be disappointed!

💘 my 🚗

I had low tire pressure they checked my Tire not only reset the pressure found out I had a small nail I requested to look at the tire they welcomed me in the back area and showed me indeed I had a little nail answered my questions regarding other issues and wash my car very happy

The service people are so helpful and polite it makes you feel like royality!

Car Manager David Seaman is absolutely the greatest. He is incredibly sincere, and knows what he is doing. He is not the type of guy to steer you wrong or mislead you in any way. He is very kind, and genuine. I will do business with nobody else from now on. I’d give this a 10 star if I could.

Just bought my first vehicle from BMW of Fort Myers today. It was a great overall experience. I fully encourage anybody who is looking for a vehicle to go through David Seaman. He won’t steer you wrong, he’s knowledgeable and very straightforward. There was no pressure to buy and he went the extra mile to help me get out of my current vehicle. I will only do business with BMW of Fort Myers.

Quality cars and staff very helpfull and informative

BMW of Fort Myers was very professional and prompt. Enjoyed the experience

I would like to express the profound excellent service provided by the entire staff at BMW. I would like to specially recognize Patrick M. and Chris C. for their caring support. Patrick's gentle spirit of showing me my car of choice, and his thorough knowledge about BMWs. Chris took the time to explain financing terms and worked effortless with getting me the vehicle I wanted. Jeremy took the time to conduct a tutorial of the vehicle I purchased. Overall, the entire staff treats you like family. Most of all I love my BMW dream car.

I definitely recommend this dealership, especially as a Naples resident. My local dealer doesn’t want to deal on price and they have a cavalier attitude. BMW of Fort Myers marks the prices down up front, so you don’t feel like you’re being taken for a ride (pun intended). My father saved $16,000 on a new M6 compared to our local dealer. It’s worth the time to check it out. Plus, they even offered to come and pick up his car for service and deliver it back to him again. You can tell the different mentality between dealers... some care about pleasing the customer after the sale, others want to make the fast buck. This dealership follows up and wants to earn future business, which is why I have to give them a good recommendation.

My salesman Walt Rawson was excellent. He not only tried to put me in the right vehicle but he wanted to save me money. I would highly recommend Mr Walter Rawson to anyone who reads this review and is looking at a BMW through Ft Myers BMW.

Awesome

Parts were on point. Customer service could be friendlier

I bought my first BMW at Fort Myers BMW almost a month ago. The 2019 X3 m40i. It is amazing. My car buying experience was great. I had Marc Remington as my sales guy and I cannot recommend him enough. He is the most comfortable and knowledgeable car sales person I ever dealt with. Ask for Marc if you’re looking for a BMW or any car from Fort Myers BMW.

Two vehicles and all my servicing needs makes me an expert. The service is amazing and efficient. The staff is something else. The guy that sold me my last car Walt still calls me after a year to ask how the car is treating me. Amazing.

I want to give a shout out to Joel in the service department. I bought a used car and the interior lining fell apart within a week. He took care of us and made the situation right. Because of him would recommend the service department and I will continue to bring my car in for all service needs. Thanks Joel!

Excellent Salesman and service department

Very impressive dealership. Particularly the glass walled viewing area of the service floor which was spotless.

Good experience, even though there was an issue. Ivan took care of it at the end.

Especial lo q todo caro😂

Just moved to Florida and had to take my car in for 1st year maintenance. So easy to make an appointment. Service tech (Chad) was excellent. The whole operation was friendly and efficient. Comfortable waiting room. This was a great experience!

Sheila is terrific!

The car buying experience was amazing. Everyone there really catered to our needs. Charlie Urban was there right when we arrived, and really picked the best car for our family. The best buying experience yet. We bought A BMW X1, and it is the perfect car for our family.

Manager Dave Seaman and his team made my purchasing experience simple. I appreciate the professional manor and experience BMW brings to their customers.

Ask for John Findley, We recently were in the market for a mid size suv. After visiting all the other makes we decided on BMW. We shopped many dealers John Findley was able to make the best deal. In the end he gave us maximum trade value for our Porsche Macan and the best deal on ordering a new X3. The deal was literally almost $10,000 sweeter than the BMW of Naples that offered sleazy sales tactics. Look for their review!

Good service

Joe Weidenfeller ← go see this man for your cars

Alberto is our Guy we go to for Purchase and Cars Information. We has a Pretty good Experience was Al.

Nice sales person-ask for Marc Reddington. He was very professional and knowledgeable. We have not purchased a car yet but will definitely do when we finish our current car payment. No pressure into buying and accommodating to our needs/budget.

Awesome test drive experience..... thanks Manny and Jordan!

Had two recalls. They replace both.

This is my second car I’ve bought from this dealer. They also service my cars. Just bought a 2018 M2 and love it. Sales team was professional and efficient with no high pressure sales people.

Excellent instruction visit with the genius Steve!

These guys gave me an amazing deal on a used car and were able to finance me for a very low rate. They are honest and straightforward which is difficult to find in a car dealership nowadays. Make sure you get Alberto.

Bought a new suv from here. Everything was perfect beginning to end. Would buy from them again and our sales person Marc Remington was A+++

Courteous and knowledgeable staff. Great selection of new and used cars.

Best experience with BMW I've ever had. My Service Advisor Carol Berger is fantastic.

I just took delivery today of my brand new, custom-ordered BMW X3 M40i, and I have to say that I am very happy with the entire experience. I visited numerous luxury dealers to compare their offerings in this segment, and I experienced the gamut of car sales tactics, many of which were highly manipulative and under-handed. I want to specifically thank my salesman at BMW of Fort Myers, John Findley, for his honesty throughout the process, and for making me feel that I was more than just a means to meeting a sales quota. Truly, I have never met a car salesman with more integrity, and BMW of Fort Myers is fortunate to have him, as are all of his customers current and future. And, I absolutely love the car!! It is fantastic! Thank you!!

Great technicians!!

I had an amazing customer service experience with BMW of Fort Myers. I was in the market for a very specific car and found it on their website. I got a return call from Emanuel Alceus in under 5 minutes and we had a deal in under 10! He took care of most of my paperwork ahead of time and picked me up at the airport. I was in an out in under an hour! Outstanding customer service and much appreciated!

I want to thank Manny our salesman and Chris our Finance guy. They made buying our new convertible BMW a complete Joy, a no hassle deal, and made the experience worth traveling for. Thank you both will enjoy the car for years to come!

Best car ever

Over the past 14 or 15 years I bought 3 MINI Coopers from MINI Cooper of Fort Myers, which is a Sonic car dealership, so I expected nothing less when leasing my new car from BMW of Fort Myers, also a Sonic car dealership, and am thrilled to report they did not disappoint. Everyone from the salesperson, Patrick Menard and the general manager, Dan Moser, to the finance manager Joe Bayko and the new car "concierge," Jordan Knight, was a pleasure to work with. Not only was the price fair (and much less than the Naples' BMW dealership), but gone was the "BS" typically associated with buying a car, which by the way was my experience when shopping at the Naples' BMW dealership where the salesman bullied me and was extremely rude. The PROFESSIONALS at BMW of Fort Myers deserve to be called "professional." They were authentic, interested and honest! What more could you ask for when buying/leasing a car? Sonic dealerships do it right. They train their team to treat others with the same respect with which they would want to be treated themselves. Living by the "Golden Rule" is a pretty simple concept. One last comment: when I called the dealership to see if someone could walk me through Apple Car Play again, Jordan Knight who is the "new car concierge" asked when I had some free time and volunteered to drive 30/40 minutes to Naples to give me an intensive "genius" appointment showing me how to work all of the technology. I am very impressed! Treating people with kindness and giving them superlative service is what it's all about.

We recently purchased a used BMW from Ft.Myers Florida and were extremely pleased with the personal and service. We dealt with Manny and he went above and beyond to make sure we were satisfied with our purchese. I highly recommend BMW Ft. Myers .

In a previous review of this dealership I was very disappointed with the after sale service I received in reference to a missing floor mat. This week I was called by my sales assoc John Findley and my mat had been located. I am now satisfied with the service I received. I must also address a statement I made about someone stealing the mat and possibly taking a mat from another vehicle to satisfy me. That statement was never meant for John Findley. John is a very good person and he was as disappointed with the missing mat as myself however he could not find it. It was my assumption that someone gave it to someone else after I bought the car. This was my mistake. I apologize for any false accusations I made and specifically about John Findley Show original message

Had a great experience at BMW of Ft Myers. Services Advisor Michael McHugh was attentive and sympathetic on the issues i was experiencing with my car. He and services team were courteous and professional. I am very fortunate that I purchased extended warranty on my car.

My 550GT is 7 years old , the rear suspension had a slow leak, they installed new units at a competetive price to non BMW dealers and gave me a loner while the work was being done. Car came back cleaned like new !

Most dealerships make me uncomfortable .. they most often know way less about my car than I do. I hate putting my car in the hands of someone who spends there day finding ways to say “ I don’t know a single thing about your issue “. Not the case here.. my service adviser was fabulous. Very refreshing to find someone who was knowledgeable and engaged .. I will bring my car back without hesitation Rt.

Tom did a great job handling my warranty repair.

Carl is great in sales as was Joe in Finance and Steve the BMW Genius.

Very prompt service by a very professional team. I highly recommend them.

I’m from Philadelphia staying in Florida for a couple of weeks. I had an issue with the coolant light coming on. The service from this dealership which I have never visited before was just outstanding! I give the highest marks to the customer service person I worked with, Carol. She was professional, courteous, pleasant and thorough. Great job. If I need service in the future when I’m down here I will not hesitate to go to this dealer.

Tom is my service representative. He is always making sure they take good care of me and my car. He is such a pleasure to work with.

When you buy the car you are told how great the car is (and it is) After you buy it they take you in a room and try to sell you all kinds on extended service stuff ,car care. You are told you will spend over $6000 in service in the first 4 years. Now they tell you, your NEW car is a money pit. Leaves a bad taste. The service on this car should be an oil change every 10,000 miles and the first 3 are covered.

My concern is with the buying process. I feel that I was given misinformation by the seller. The car info stated there was no warranty on the car, but during the purchase negotiations the salesmen looked at the computer and stated that the car had a warranty until 11/2018 and therefore convincing me that the written information was incorrect. This issue came up at closing about the warranty and I told the closer that we were told the car was warranted until 11/2018. The closer met with the salespeople I was led to believe the warranty existed. 30 days later I had an issue with a coil needing to be replaced. I was told I had no warranty. The dealer paid for the coil replacement. Within 45 days another coil failed. Again I bring it back and the dealer says there is no warranty. After negotiations with the General Manager we agree that we will each pay 50% of the repair cost and I now have no further warranty. My disappointment is that the dealer could have fixed this at the day of closing and I am not sure I would have purchased the car. The dealer has some work to do to repair my relationship before I would purchase another car from them. The service people did an excellent job. I feel the General Manager was fair with me under the circumstances as he was not in the employ at this dealer at the time of my purchase. I do feel that the dealership has some work to do with its sales force making sure the company's integrity is more important than an individual sale.

friendly courtous service,also helpful with some paperwork that needed taken care of

My service manager was Tom at Ft. Myers. He did a great job of notifying me of changes. Great job. Very pleased. Chuck

Excellent BMW dealership. Kudos to Chad Swindle, service advisor.

My vehicle was towed in to the BMW dealership; after, a repair shop that it was taken to said that they would not be able to repair the problem. Once at BMW I met with "Chad", from the first sitting I knew that I was in good hands and that my vehicle would receive outstanding care. The repair was done on time and the price was as estimated. I will drive a BMW for the rest of my life as long as I have this sort of support. Love my BMW!!!!!

Chad was great. Got my service taken care of in an expeditious way.

Great service from the service department at BMW of ft myers. Chad Swindle, thank you for your awesome service.

My service manager Jose Fonceca is the best in the business. He really takes care of his clients. He is a man for a promotion

oil change and car wash, 2hours+, could do better,but overall good experiance, mark was excellent

Carol Is the best! If you need to take your car into service for whatever reason, she will help you, and follow trough, making you feel cared for, genuinely. I came in with a tricky problem, and she didn’t give up. Listened to my comments about when/how the error goes on, discuss further with the mechanics, called to inform me of what’s going on... priceless. Thanks a million again, I have a crazy busy life and she made it so much easier during the repair of my X3. �

Carol was great. Put a less controversial tv station on besides FOX.

This was our first visit for service and we were very impressed with the personnel and the facility!

Service quality seems to have improved greatly over the years.

Good. Friendly seemed interested in helping. Like the dealership.

I had heard that there were issues with service department however I was pleasantly surprised with the quality and professionalism I received. One small paint scratch on lift gate from service tech. Didn’t notice it until I got home. Tail gate issue ( rattle) resolved so I let it go. I will be returning for service at this location.

Real professional environment. Carol did a great job as my advisor. I will return for future services.

BMW took care of all service issues in a timely fashion.

Its always a pleasure to take my car in for detailing , Car wash or a routine check up, Great staff , Keep up the great work guys

Fantastic service. Carol is awesome.

I cannot speak highly enough of the outstanding customer service I received from Alberto Ramos. From beginning to end, Alberto was truly focused on ensuring my car buying experience was as smooth and pleasant as possible. Always the professional, he answered all my questions and never once made me feel like I was dealing with the stereotypical "used car salesman". Thank you Alberto and BMW of Fort Meyers!

Jose Fonseca always makes sure my car and me are well taken care of as promptly as possible. He explains to me what they will do and about what it will cost and sticks to it. Always with big smiles. Elaine Green

I had the best car buying experience at BMW of Fort Myers. Pat Boehm was a true professional. We exchanged emails and then communicated via phone. Upon arrival to the dealer everything was in order. The X5 was pristine and all docs in order. Working the deal was so smooth I hope buying cars from Pat for many years to come. Thank you all! We love the our new car!

THe car was ready as promised, and a day early! Kudos to Chad S. the service advisor!

I'm came needing an oil change and the service department was very good.����

Had a great experience last week at BMW of Ft Myers. I needed an unsafe tire for my X5 replaced but the dealership where I bought the car didn't have it in stock and I would have needed to wait one or two days for them to get the tire. BMW of Ft Myers not only had the tire in stock, but Carol was able to fit me in on the spot and replaced the tire. Not only that, but the cost was nearly $100 less than the other dealership! Assuming my next car will be a BMW, I will be getting it at BMW of Ft Myers.

Beyond the call of duty in every respect. Accessible, accountable, communicative and fair. I would go back in a heart beat and mine was not a small repair,, close to $ 3 k. Thanks Chad!

My repairs were scheduled and performed in a very professional manner.

It was nice experiment with bmw fort Myers. Jose is my customer rep and he took care of all issues with my car very well.

I have been going to BMW Fort Myers for the past 15 years for service and the service department has always treated me fair, resolves my problem and has given me excellent service. If there is a problem it is always handled professionally and fairly.

An amazing experience! Sales representative and General manager provided a comfortable setting in our purchase. They listened and spent time in providing the car we desired. They got it right.

Everything was done efficiently and tinny satisfaction.

This is the 4th bMW I have purchased hers and ,as usual, it was a qujick,seamless and enjoyable experience....bothe couteous and professional throughout the transaction.

My service was completed okay. Replaced air bag and provided rental car. Thanks.

Very courteous and go above a beyond to see that you are satisfied with your BMW!

Very professional

Excellent experience with both Chad in service and Gregg in sales. We love our new X3.

I’m very grateful to live so close to such a great BMW dealership! Michael is my service concierge, and I highly recommend him. He supervises my entire service procedure clear down to a simple oil change and calls me to keep me updated all along the way. Can’t say enough great things about FM BMW and recommend you ask for Michael.

Had a great experience, first purchase of BMW car, with the BMW of Fort Myers dealership. The ladies and gentlemen are professional well informed with there service and standards. Alicia Farman Assisted me with great and positive attitude. She was very knowledgeable and provide useful information about the vehicles I test drive that day. Once I was able to choose my vehicle I was directed to John Findlay which was extremely busy but managed to truly give me a first class BMW experience. Overall would like to thank everyone at the BMW of Fort Myers for making my first experience pleasant and wonderful and looking forward to continue that experience! First Class

A very professional and pleasant experience.

This was my first experience at BMW of Ft. Myers, as we just moved here from Wyoming. My service advisor Mike couldn't have been more helpful, respectful, professional, and offering world class service for our X5. I came in for just detailing with a hand wax, and he made sure needed scheduled service was taken care of. And after I told him the driver side wiper had streaked for some time, he made sure all wipers were replaced. We will also be bringing in our Z4 for service. Our daughter told us we should come here, as she was pleased with her car purchase here. And, she is now looking to possibly trade again, this time for an SUV. Mike introduced me to Troy and he introduced me to Patrick. They both showed me what they had in stock and were very helpful. By the way, the "detail guys" did an awesome job!! Thank you!

Customer service of scheduling the appointment was a nightmare. The automated email system the dealer has in place to confirm or change appointments is not properly managed and does not work. The dealership is short of personnel in the service department. It takes several repeated calls to even get the courtesy of a call back.

I found the service just fine and appreciated the free rental car. Chad was get to work with.

Our first BMW. What a wonderful experience. Would highly recommend BMW of Fort Myers and our salesman Patrick Menard. Steve also did an excellent job explaining all the amazing technological aspects of our new car. 5 stars across the board. ?

My visit to BMW service is always professional, expedient, and friendly. The lounge is clean, comfortable.

My SUV was in for service and had to stay over the New Year weekend. I was provided with a loaner car for the weekend. Very nice experience. I will buy my next BMW at this dealership.

News my needs and able to answer my questions about warranty

My second (warranty) service at this dealership in the last 13 months. Tom Simmons, my Service Advisor, was thorough, professional and cordial. Completely satisfied with this dealers service.

Total assistance in the leasing of 2018 Vehicle. Troy and Gregg could not have been more professional and accommodating.

I had no problems. Vehicle completed on time and no surprises.

Excellent Service. Carol thank you very much!!!

SERVICE WAS AT THE APPOINTED TIME AND COMPLETED IN A REASONABLE TIME.

I asked my service professional to check out a knocking twice and he said the tech drove the car twice and didn't hear anything. I picked up the car and as soon as I got down the road the knocking was there. Was really disappointed. They did take care of all 3 recalls that brough me there in the first place. I have always had good experience with Tom not sure what happened on my last visit.

In reading some of these reviews I am wondering if we were at the same place. I have two services from this dealership since I moved to Florida and they have always been excellent in servicing my needs. When the service could not be done quickly I was given a loaner and text when I could pick up the car the next day. Could not ask for anything more

Service was great, but they did a lousy job washing my X3 after, dirty than when I brought it in. Next time I think I'll tell them to just skip the detailing.

Friendly and professional staff. Easy to get appointment. Great waiting area

Great service . Got me in right away . I had a flat tire and I was given the next appointment , I was on the road in an hour and a half !!!

My BMW 328i 2010 has got an excellent service at BMW Fort Myers. The car has got all new oils and filters and even new brake fluid.

Easy to make appointment. Quick and efficient service. Friendly and knowledgable staff.

Unique and efficient service system. Call for appointment. Assigned a personal representative. Explain needs to rep. Wait in modern, clean lounge or go off site and shop (as one lady did presumably in dealer car). Car was fixed and washed. Rep explained in detail.

Excellent service, as always! Dealing with Chad is always a pleasure, and I appreciate the loaner each time!!!

Great service and got my BMW running like new. I appreciate them going over the procedure and why it was taking so long to get my car back. They truly did a good job and i was more than satisfied driving it out of the parking lot.

I have used Walt for 4 rentals. He keeps me up to date between purchases and diligently reviews my priorities and concerns before my next rental.

First class treatment by Service Advisor, Chad Swindle - problem resolved under warranty - car purchased 2 days ago

It took awhile and I was hesitant that I would have to take the car in separately to have all the recalls done, but to my surprise they did them all at the same time. I was also surprised as I did not purchase my vehicle at this location.(However, I am dissatisfied with my BMW dealer in Chicago (Perillo) as I purchased my leased car and surprise no spare tire and no DVD player, who buys a $60,000 car without these features?) And, after my warranty expired my radio went, would have been nice if I had a DVD player.

Rent car was uncomfortable , I just to drive VIP cars

Jose Fonseca was amazing! He is my service advisor and helped me through a difficult time with everything that happened from hurricane Irma. My engine was flooded and needed to be replaced. He handled everything and made the process as smooth as possible for me.

My local dealer service does not offer the service that FT Myers BMW offers. I travel an extra 25 miles because FT Myers BMW has earned my business.

While in for a routine check up, oil change, etc. found everyone that I came in contact with very friendly and asked if I had any questions about the car. Was taken in a timely manner and was able to watch as they worked on the car. Impressed that the garage and workers were all neat and clean. Good experience. bc

I'm came in from out of town needing an oil change and the service department was very good.

Jose is my Service Advisor and he has impeccable customer service. I will always own a BMW

Needed drive flat tire Replacement.Service rep. Carol made appoint For same day.Carol was knowledgeable and provided a very competive Pricing. My experience was 5 star pluse!

Always BMW first class. Purchase Z4 from Sonic BMW Nashville in 2007 and 2011 z4 from Cain in North Canton and 2016 Z4 from Fields. Outstanding dealings from all BMW groups. Purchased 6 BMW vehicles total. Now BMW enthusiast. Truly Ultimate Driving Machine! JL

Good Experience. Smooth process. Good pricing and good deal on trade in.

I was so happy with my experience at Ft Myers BMW. Everyone was more than willing to help me in any way they could. I had John Findley as my salesman. He was amazing! Got me a great deal and went over above and beyond for me! Want to buy a car? He is the best! Very very happy with everyone there!

My experience at BMW of Ft Myers was made extraordinary only due to the fact that I had an amazing sales agent helping me, Mr. Patrick Menard. I have bought 3 cars in 7 years and each time was an excruciating process with lots of long hours of hassles. Not this time and I believe it was only because I knew what I wanted and Mr. Menard not once tried to pressure me into something else, give me false hope or seem ingenuous. I went to this BMW on one other occasion met the sales person, knew it wouldn't work out and quickly left. This time, when I found the car I wanted the combination of a person really looking out for me gave them the sale.

Brought my 5 Series in yesterday and had a great experience. It took about 20 minutes longer than was stated... However, Jose Fonseca was over apologetic. Upon Checkin, he was very knowledgeable and friendly Great Experience 5 Stars all the way

Exceptional combination of friendly staff and highly trained technicians. Very impressed with all aspects of the service team.

Jose was amazing and satisfied with the service he provided like always. He helped me get everything done as soon as possible.

Gregg Cuozzo and Chris Corvinski did a great job on the purchase of my first corvette!

This was my 3rd new BMW ordered from this dealership. As usual everything went very smoothly. Reasonable price on new BMW and for my trade (tried BMW dealership in Naples on all 3 purchases but their offered trade-in allowances were always much lower). You will not find a more honest and professional salesperson than Patrick Menard; it?s worth going to this dealership just to be able to work with Patrick on the deal.

Had good service overall, but the process was very slow from scheduling to completion.

Great people and a wonderful facility. Glad I purchased my Certified Preowned BMW there.

The sales and sales management staff was excellent and very attentive. They found the exact car we were looking for, detailed it before we took ownership and then walked us through the myriad of controls that comes with a BMW. Could not have been happier.

They fixed it quickly and did it right the first time.

Alicia Farman is a great associate here. She does an amazing job at her job. You can tell she is super dedicated to her job and at making sure the customer is happy and everything. This girl is definitely a hard worker and is definitely a keeper!

Ask for Alicia, she's absolutely amazing, very helpful, patient, and most importantly she's honest. She won't waste your time, you won't leave unsatisfied!!!

My experience with BMW of Fort Myers has always been exceptional. All repairs to my car were completed. BUT MY GAS GAUGE IS NOT WORKING! IT WAS WORKING FINE WHEN I DROPPED THE CARE OFF. TOTAL INCONVENIENCE TO TAKE CAR BACK TO BMW AGAIN!

Very good experience but a little disappointed in the service. I was told I could not change my windshield wipers b/c the timing was wrong(30 days) too early, now I have too make a new appointment to have this change, it does not make any sense to me. My time is valuable especially when I have the service warranty.

We were looking for a car for my mother. I sent out an Email Sunday of last week ,by Monday we were contacted and we went to see what was available . Needless to say we have a new 430i convertible . We could not be more pleased. Leslie was great !!!!!

Mandatory airbag replacement - first time to this dealer, Immaculate work area .

Went in for a recall and everyone treated me as if I was purchasing a new vehicle. They went ahead and checked my tires since my light was on and gave my vechicle a wash. Moved here from out of state and this dealership is an upgrade from the one that used to service my car.

Awesome BMW dealership!! Others may be larger but none so helpful and endearing. From tremendous help in sales and finance to the outstanding service, this management team has it all working together for the customer. Great dealership BMW!! Five stars if we could upgrade the car wash!!

It took 4 hours start to finish, but we left with what we came for.

Quick service fast turn around complete work pleasent environment

Excellent. Even provided a loaner car. The best.

Jose did a great job getting me taken care of. I appreciate all his help in making things happen. With the hurricane blasting thru the area things were challenging. Jose made sure I was taken care of.

Carol was so helpful in servicing my X5! She is new to Fort Myers and I'm so grateful she is my service manager...so courteous and sincere!! Nice job BMW!!! David J

Best car buying experience we've ever had. From start to finish John Findley was the most helpful and personable person who actually listened to our needs. The dealership itself was pristine. We have been car shopping for three weeks now and they provided the most information on our used vehicle with extensive paperwork on their inspections. All of the above is what led us to feel the most comfortable purchasing from them. Overall fantastic experience, especially John's customer service. We would highly recommend John and BMW of Fort Myers.

Tom Simmons was fantastic, had an issue and he got me in immediately. He always there looking out for his clients. He makes car troubles seamless:-).

Tom Simmons is great! Good customer service. Very thorough.

Older Z-4 was making a noise in the front. After a test drive the correct diagnosis was made, a fair price given for repair and the job completed in a professional manner. Chad went out of his way to build customer trust. Love the way this service was handled. Cheers!!!

Jose in the Service Department has always been a pleasure to work with. I've had three BMWs and have never had an issue bringing the cars in for service.

Bill Schmidt made this the best car buying experience I've had to date. Friendly, patient, attentive, and knowledgeable without the high-pressure sales push which I very much appreciated. I received top notch service and attention and couldn't be more pleased with my experience at BMW of Fort Myers. Thank you Bill and thank you Troy. I'm loving my new vehicle!

I came in for an oil change and was also given new wiper blades for free. In addition my car was washed. Everything was fine except the inside of my BMW was not vacuumed, or not vacuumed well.

Excellent service,my tech jose fonseca the best he pick up the car in my house and when is ready him send me the car back

Visited dealership for routine service. I was offered a private area in the Business Center to setup my laptop and work while service was performed. Was alerted via text when vehicle was ready. Car washed and cleaned and sparkling new! Absolutely the best customer service on the planet!

Walt is amazing in sales & if you need go for Sheila brown. Love this dealer & my new 7

I took my X5 in for a check engine light. BFM told me it was a problem with the fuel pump, and repaired it promptly. The total cost was covered under warranty!

Thank You nothing else to say............................................

Wonderful experience, I dropped my car off and had the best customer support.

We found the car we wanted to purchase here and we had a successful negotiation for a decent price. Service is good, although getting a loaner takes time in advance.

Good service specialist, quick turn around, nice facilities

Fort Myers BMW was straight forward with the trade value of my car. There were no surprises in putting our deal together. The salesman, Walter Rawson was very efficient in getting the deal completed and the car delivered. Overall, I would definitely recommend both Walter and Fort Myers BMW as this was a very positive buying experience.

Outstanding staff and service, they always exceed my expectations.

As notified on my BMW dash alert, made an appointment for service. Entire event was handled very efficiently

My BMW adviser is the best. I enjoy talking with him and getting his valued advice. The service is good and I will continue to use this location.

Great job helping us find the perfect car. Our salesman Greg was on the front line with answers to our questions without too much pressure. We are thrilled with our 2016 BMW X!

Service was prompt, very good and Sheila was absolutely great to work with.

Overall Excellent, just the Business Manager, forgot to charge me 3k from the total, next day he called me back at work hours, and I had to make His urgency, mine urgency. Good for him, as an Honest person, sent him the difference. No letter of apologies. Funny that he was making a comment about my hand writing when writing the check. Hoo well.

It was easy, smooth & streamlined. I got what I needed right away which with my busy schedule is very important.

Very good experience.The salesman was very nice and very helpful

pleased with service and employees. would use again for future repairs

I had problems with my M6 after having it shipped from Texas. Jose worked through the long list of problems with me, worked on creative solutions to help reduce the overall repair bills, and kept me informed by phone or text several times per day. I would highly recommend this dealership based on the service I received from Jose.

First time I ever dealt with a BMW dealer and if this is the way they all are then I'm not dealing with any other...This is a car dealer you can call whenever and even drop in with a faulty tire sensor and they fix it on the spot, great waiting area, you get to sit in an m6 convertible or any of their A1 quality cars and suv's and have an adult playtime checking out the next incarnation of purest motoring.

It is always a pleasure to come to the BMW dealership. The waiting area is always clean. The refreshments are good and the garage help was very nice . The car was finished on time.

Great service and friendly competent staff. I'll definitely be going to them for all ourBMW service. Special call out to Tom Simmons - a superb service advisor

Excellent job repairing my X5! The best it's ever ran! Excellent job washing it too!

My salesman Kenji took great care of me. He made the whole process very smooth.

BMW of Fort Myers is one of the most honest and trustworthy dealerships I've dealt with. I trust my car to them explicitly.

Took car in because engine symbol was on, problem found and solved

great service and positive attitude...........................................

Purchasing my care was a pleasure. My salesman was great. When paying for my car and going through the paperwork i was presented with a number of ala carte items for purchase and the process was high pressure.

Great facility and customer service. Everyone in the facility was so friendly and professional. I'll give them an A+! They new that my car problem needed to be addressed asap since it was an emergency issue. Not only that they delivered but the price of the service was very generous!

Excellent service from Jose Fonseca, as always. Good price for tires

Excellent service as usual from BMW Fort Myers. My car was serviced quickly and to my total satisfaction. Thank you.

Perfect in every way. Helpful, knowledgeable, thorough, and friendly.

Excellent service. On time, washed car, did maintence.

I have had 16 Mercedes and in the most recent one many problems. We decided to make the change to BMW and in my 40 plus years of buying new cars, this dealership and people there are some of the best, most patient and friendly I have ever seen.

Every time I come to BMW of Fort Myers I have an excellent experience! The front desk always makes me feel so special. My questions and concerns are always answered.

Walt was great.....very knowledgeable about the car, professional, and provided good customer service. However, it took 3.5 hrs to complete the transaction, which i feel is way too long. I would recommend to Walt to anyone looking for a BMW.

We had a fantastic experience purchasing our new car at BMW of Ft. Myers. We had an idea of the car we wanted before we went there so we made an appointment with Patrick before we went there. What a pleasant experience! Patrick is a true professional, knows the product line inside and out, and made the transaction a very smooth one. During the test drive, he even indulged my husband and we stopped at the local orange stand so he could shop for oranges. After I stopped laughing, I was sold! Everyone we had contact with at the dealership was extremely friendly and helpful. We didn't encounter any "lofty attitudes" like we have experienced at other high-end car dealerships. We will do business there again.

My car died in the middle of an intersection while I was on the phone to the service department.. Jose came out and helped get it off to the side of the road and safely onto the tow vehicle (the tow truck driver didn't know how to get it into out of Park and into Neutral.)

the repair was good the facility and shop were nice and clean.

Tom in service in Fort Myers is really efficient. He cares about his customers and does his job well. I love the new text system as well. Thanks again for a super job. Penny H.

Great experience with the service dept, especially Tom.

Jose Fonseca in service- is absolutely amazing!! 10 years as my advisor and I have never seen someone work as hard as he does to please his clients. He is People oriented, a problem solver and actually cares about his clients ... I can not stress enough that anyone who needs their car serviced- to request Jose Fonseca- as their advisor.. Jose needs a raise and a promotion.. I can not stress that enough!! No one works has hard for their clients as he does. Request him next time. You won't want anyone else as your service advisor. Sonic motors needs to honor this man and his accomplishments!!

Tom Simmons, My service representative, was very professional and helpful, The recommended work on the automobile was performed within the time-frame estimated and I was able to perform my daily schedule by having a courtesy vehicle provided.

With the lease on my i3 nearing its end, I was contacted by Fort Myers BMW with several incentives to purchase a newer version. I had already begun to think about my options when the lease ended, so the incentives provided more information, and motivation to make the change sooner, rather than wait until the end. I love my i3. I have loved it since i first drove one. So, getting another wasn't really a hard sell., especially with the dealer incentives. I also love the Fort Myers Dealership. Everyone is always so nice, and so helpful. I have been incredibly busy, but everyone at the dealership was so patient with me. My new i3 has an extended range over my first one, a few more bells and whistles, and is really sharp. I have talked to many people about my car. The electric technology is amazing, and the additional braking safeguards are not possible with a normal combustion engine. The i3 is truly a special vehicle. I wish more people were driving them. I love my i3. :)

They got me in and out with a new battery in reasonably short time. The service staff is efficient and knowledgeable. Highly recommended.

Typically professional interaction, efficient and friendly service.

excellent service ,service officer did his with a lot courtesy,they offer water or coffee during waiting period and wash your car

Overall great . Sales representative behaved good with me.

Chad Swindle is an excellent Service Advisor! He really knows how to treat your customers!! Give that man some kuddos!!

What an amazing experience we had here!!! By the end of our purchase, everyone there knew our names and treated us so kindly! They all made what can be a very stressful experience very easy and hassle free. Les Peterson was quick, efficient, and absolutely hilarious. Thank you all for making this experience so pleasant!

Can't say this enough, the experience at BMW of Fort Myers is first rate. Thank you, Philip Bader, for always keeping us informed, answering our questions with ease, and providing an unbelievable level of personal service and attention. The entire team at BMW of Ft. Myers delivered a top-notch, customer-focused, quality experience from the first phone call. I am a very happy customer and will definitely return in the future. Thank You!!

Longtime BMW owners ~ always great service at BMW of Ft Myers ~ yesterday's purchase was probably the best buying experience we've had. Thanks Keith for all of your help!

bougt a 2016 328i from fort myers bmw..They made the whole experience a pleasure even picking me up at the airport as we live in Atlanta. Special kudo's to Greg Coussou and Greg Rosenfelt for all their help. Would highly recommend buying a car from Fort Meyers BMW. Richard and Nancy

Service Department is top notch with friendly, fast service!

The service rep Chad was wonderful and helped got everything done efficiently and in a timely manner

The guys were great to work with. I bought a used 2015 BMW 328D Xdrive sportwagon

I've been a customer of BMW of Fort Myers for the past five years and every time it has always been a First-class experience. I have leased three different cars through them, and whenever I bring the car in for service, Shelia Brown in the service dept. always takes great care of me.

Went to get my car serviced and I can honestly say I have never been to a nicer dealership. The entire staff there were awesome. Very helpful and polite. Something you don't find everywhere, once you have purchased a car: Kudos to BMW of Ft Myers. �����

I am truly pleased with my experience. Caleb, was polite, attentive, and had a wealth of knowledge of BMW vehicles. His wife drives the new X3. The showroom is absolutely gorgeous. Bmws are amazing cars and they really sell themselves as soon as you drive one but the staff over at BMW Fort Myers treat every one kindly and the deserve a mention for a job well done. They also have delicious cafe lattes and cappuccinos too.

it toke to long to sing up the paperwork, everything else was ok, Alberto did a good job selling the car, thanks guys for everything

Salesperson Walt Rawson and the entire team at BMW of Ft. Myers delivered a top-notch, customer-focused, quality experience from the first phone call to driving my new car out the door. All in the same day! Called at 10 am to inquire. Arrived at the showroom late afternoon. Drove my new car home for dinner. Love, love, love my new car and all the folks at BMW of Ft. Myers!

The service was friendly and efficient. I do not need 50 letters to respond.

It was a great experience! The dealer is great, and my service rep (Jose Fonseca) was better than great!

Our experience at Fort Myers was excellent. The treatment we received was first class. Carl Antoine who help us through the process patiently answered all our questions and concerns. There was no pushing to buy the car. Everyone in the dealership was very friendly and I would not hesitate to recommend them to friends. Thank you, Carl. It was a great experience.

Friendly, helpful, but did not have my tire in stock. Took three day to order tire, but they did provide a loaner car which was very helpful.

had bmw x5 serviced. The service team was very good with no complaints. I had some product recalls that they fixed on vehicle while in for general services. Happy with service.

I was experiencing a jerkiness or lurching while accelerating. Some people thought that this was fuel related and I had been running a variety of fuel line cleaners through my system without success. Finally I gave up and asked BMW to diagnose it more thoroughly. They had a complete written step-by-step diagnosis procedure from BMW headquarters and they went through each step eliminating the potential problems. Finally they determined that the transfer case on my X Drive had to be replaced. They said they would have to order the parts and gave me a delivery date three days out. I got a message on the end of the second day that my vehicle was completed and ready for pickup. Fast, and effective. Jerkiness is gone.

The service was done in a timely manner and everyone was courteous and cooperative.

Knowledgeable and friendly staff. They really took their time to explain all different car features, I got a great discount and interest rate.

The negotiation process was simple, quick and very fair. The paper work was completed and the car delivered in a very expeditious manner.

Chad Swindle and the team at BMW of Fort Myers make having your car serviced a piece of cake. I am very pleased to not have the added stress that one would have with other dealers or mechanic shops. Thanks for making everything a smooth and pleasant process!

Shelia was most helpful in securing a date and time on short notice for my Z4 car's service. The service was completed more quickly than anticipated and the entire process was smoothly handled by all the staff.

First time at this dealership. It exceeded my expectations as to customer service. Met service manager Ken whom introduced me to the shop manager. Ken assured that I was satisfied with the work to be performed even before the car was serviced. Shelia the service advisor kept me appraised of every step of the service. Shelia made for a pleasant service experience.

Excellent , efficient service, 0n time. Facilities were clean. A driver took me back home and picked me up to get the car back.

Campaign recall great service and diagnosis of vibration problem great. Not being able to assist in the replacement of 2 tires (new) not acceptable

As always my experience at BMW was nothing but the best. Tom Simmons is so great to work with!!

Had a nail in a tire. Tom Simmons got me in immediately. Problem solved in less than two hours. Great service as always

Tom was my service advisor, his attention to detail is superb. My car was done when promised.

Excellent friendly service excellent facility. Customer focus excellent

Service and customer service could not be better. Tom Simmons was my adviser and he was great.

Dropped my BMW with Jose Fonseca at 8AM and by 3PM everything was completed professionally and to my satisfaction. The car was serviced, washed and returned to me shiny and in great working order.

Very good service visit did a good job addressing issues and servicing car.

My experience was quite pleasant and service was completed as promised.

Our BMW was starting a bit rough. I explained the issue to our Service Consultant Sheila Brown, who assured me they would identify the problem and get it fixed. Sheila made my experience at this BMW dealership very enjoyable. She provided outstanding customer service and yes, our BMW is running great!

I Change cars frequently. This is my 5th high-end car in the past 2 years, done at different dealerships. My experience here was far better than what I have had in 3 different MB dealers and 1 BMW dealer.

I had an excellent experience with Phil and Troy of BMW Ft Myers. Super easy purchase experience.

My salesperson was excellent and overall buying experience positive. I am happy I made the purchase from the Fort Myers Dealership.

BMW is a Great Brands to Owns. Wise I Has a I8 or M6 Awesomly Sweet.

Tom Simmons is a great service writer that's been there for quite a while. It feels like home. I feel like they are on my side to get the car repaired quickly, fairly priced and competently.

Precisely what I expected. Nothing more. Nothing less.

I always appreciate the quality of service I receive at BMW of Ft Myers. Jose is always both professional and courteous.

It was as smooth as one could only imagine. Shelia Brown took care of all my needs which were many. Her availability and professional service was more than you could ask for. Shelia is very well versed in the BMW world. She answered any questions and reassured me that if at any time there was something else that came up she would be able to help. A special thanks to Jeff and Walt with all their help during the sale and service!

Since moving to Fort Myers in June of 2015 I have been going BMW of Fort Myers and have been very happy.

I absolutely love my BMW and the amazing customer service that BMW provides. Sheila is my Service Writer and I couldn't be happier with the level of commitment and service that she provides. I am always in and out quickly and it has never been an inconvenience to have my car repaired.

It was perfect and fast , it was even ready before. The time we thong it will be ready thanks bmw

Service starts with easy scheduling with reminders of your appointment. The staff is friendly from the start of your visit until you pull away when maintenance is completed. My appointment was for scheduled warranty maintenance and staff did not try to sell me on work that needed to get done that was not warranty work. That was much appreciated.

Alberto was great to deal with, very professional and accommodating.

Great customer service, very nice personnel. Good follow up

Made apt online over the Labor Day holiday weekend. Tuesday morning, had my vehicle towed to the dealership. Chad S. really was welcoming, and made sure I was checked-in without any issues. Had to keep the car overnight, so arranged a rental car quickly. Gave me his cell#, but he called with updates throughout the day, so never had to use it. Nice to find care washed and cleaned inside and out on arrive. A+ for Chad @ Ft MyersBMW Service for his commitment and thoroughness!!!

great dealership. Staff went above and beyond to help us. Walt, our salesman did a great job of finding us the car we were looking for. we had given up on finding what we wanted but Walt did his magic and found the perfect car for us.

Service was done in a timely manner Why do I have to write 50 characters ??

Jose is always helpful and professional . He explains exactly what I need to get done.

The service received was a good experience. Sheila took care of us - she explained everything clearly and handled things in a timely manner.

Quick service, got me a rental car because they didn't have any loaners

Not happy about having to put 5 new tires on a vehicle that only had 28500 miles on it

I made an appointment for an oil change in the morning and was scheduled for that afternoon. I arrived on time and was immediately given attention. Time required for the service was reasonable and everyone was very polite and details were explained thoroughly.

Could’t be more pleasurable. I had a nice cup of coffee and looked at some great new BMWs while I waited. Nice.

Service for my X3 has always been first rate and very timely.

Pat Boehm was very patient with my wife and I during our selection process. we found him to be very knowledgeable regarding the X5.

Decided to shop for a BMW X1 and tried a couple dealershipsmall. I found the deal I wanted and a smooth, professional transaction with the team at Sonic-Ft. Myers BMW. No stuffiness and egos, just a good hard working staff who is willing to make deals and make customers happy. Highly recommend them.

Walt was great in the buying process. Fast and easy.

We recently purchased a pre-owned BMW from a dealer in another city and wanted to have it checked for problems. Tom, our service rep, identified many service needs that I had not even considered and took care of everything that day. We could not be more pleased with their professionalism.

Nice facility, nice people you could reduce the number of qualifying words required in your sharing experience box. it was just a service visit.

I brought the car in for three recalls. The dealer was able to do two, the third is awaiting a part. I was in and out in 2.5 hours. The dealership was clean, comfortable, and I was treated respectfully. The tech did find a few additional items I intend to bring the car back for.

Ft Myers BMW is so easy to deal with. This is our sixth BMW from them in six years.

What a treat... to be in and out in less for annual maintenance visit in less than one hour. Including a car wash!!

AMAZING experience!! Thank Carl & Keith for helping me chose the right car

Service performed on-time and was done while I waited. Car was clean when I picked it up

Tom is such a pleasure to work with. Car was serviced so quickly and efficiently.

My light switch broke off and I had to work. I am a wedding planner with a wedding that day. They fixed it quickly so I could so I could make my clients happy and replaced the part the next day! So accommodating!

My 2004 BMW Z4 is in tip top condition thanks to Fort Myers BMW. Tom, my service rep, is on top of what needs to be done and he is always looking out for me. Servicing a BMW is not cheap (reason only 4 out of 5 stars), but you have to pay for quality and safety.

Jose Fonseca did an excellent job, costumer service was great. My car was washed , and it did not take too long. I will definitely recommend Fort Myers Dealer.

Bought a CPO 2013 750xi. Live in Atlanta area and handled everything remotely. All was handled with professionalism and great customer service. Thanks to Jeff, John and Jason.

Came in for Oil service along with brake fluid replacement and vehicle check. Service advisor Shelia Brown was very informative and professional in taking care of my service needs. The tech completed the service in an efficient and timely manner. complimentary car wash was a thorough detail job. Excellent service!

I had a potential problem with a rear passenger tire, but the tire was deemed okay, but they service my car with all lubricants to avoid me having to return in a couple of weeks.

Very enjoyable service experience. Thank you and keep up the really good work. Thanks Carl for you attention to detail and friendly attitude.

The prices are a bit high BUT, you are treated right. When you have an appointment the service rep is ready and prepared for your arrival and they work on the car immediately. They give you an accurate estimate of the time needed for your repairs and, if you are waiting, they keep you informed on the status. There are several different waiting areas including a large window where you can watch work being done in the shop. All in all a good experience.

Service at the dealership.All items well taken care of

Always fun to visit the bmw store and window shop the dream cars

Victor Meola does a great job. Kudos to him!! I was very pleased with the service and customer service.

Called in late after work because my car started "shaking" when accelerating. I didn't feel safe in it and Justin, the tech that answered the phone set up a courtesy car for me the next morning and Shelia, the Service Consultant was fantastic. They diagnosed the issue right away, was able to fix it plus found I needed a new battery. All was completed within 5 hours of me dropping it off, and being covered under CPO was a great benefit too. Highly recommend their service department and will return again and again to them. Thanks!

Staff was extremely courteous and helpful. Took time to answer all our questions satisfactorily.

Excellent service all around. Friendly and prompt

The service was very good, they were helpful because they were very professional and nice.

Had a great experience. They were very helpful and polite

Great overall experience, was treated professionally and will be back

The buying experience was a pleasure. Very good people to work with.

My 135i had to be towed in on a Saturday after closing. Shelia called me early Monday and and said is was my starter and it was covered under warranty. I had just bought the car used from another dealer and didn't think i had any warranty coverage. Nice to see honest people still out there. Great Job!!!!!!!!!!!

BMW of Fort Myers is exceptional! Everyone there is so nice, polite, knowledgeable, and professional. They make you feel like you're their only customer! Thanks BMW Fort Myers for another wonderful experience!

Excellent serviice provided from Sheila Brown. Courtious, Helpful, Efficient. She is a definite asset to the establishment

BMW of Fort Myers provided excellent service. Sheila Brown, my Service Advisor was wonderful.

I usually go to Naples for service but this time I chose Fort Myers and I loved the customer service. Sheila did an incredible job at explaining everything and went above and beyond to make sure we cover all the point of my X5 Thank you

Excellent staff. They are friendly and welcoming. Place is clean.

Knowledge and professional. Very happy with my BMW!

I received a notice (e-mail) that my car needed servicing and i called for an appointment that same day and got right in that day Excellent

I brought my BMW 528i in for routine service. I also needed to replace the rear tires. Victor was easy to work with, provided me with temporary transportation and charged a fair price for my new set of run flats. I wouldn't consider going anywhere else.

Service performed in a superior manner, car washed and vacuumed and finished before I expected.

It was all around great!! Tom was knowledgeable, place was clean. Everyone was friendly.

BMW of Fort Myers provides an exceptional service experience. They went out of their way to make sure our car was returned in perfect working condition. I highly recommend them.

very professional and the quality of the work was excellent. they even cleaned the car when the work was done!

Purchase of my beautiful new BMW went very smoothly. My sales rep. (Gregg) was very knowledgeable. Also having someone deliver my vehicle to my home and pick up my trade-in was great. Steve spent a lot of time with me. Felt like I was in a cockpit of a plane at first with all the different buttons. He told me if I needed more help he would be glad to come back to Punta Gorda. Now, a few days later I am doing much better. Just once had to use the call button in the car (love that feature). Great thing to have.

Great service. Was a pleasure to visit! Comfortable environment to wait for the service to be performed.

My first service visit was a memorable experience. I arrived 4 hours early because I had updated my calendar with the wrong time. No problem...they slid me into their busy schedule and still completed the job ahead of the promised time. They did a great job. I will recommend their service to everyone.

All was good except for the arrival. The dealership seems to have a disconnect between the cars arriving for service and the service managers. I was ushered into a crowded reception area with no further instructions. In about 20 minutes my service manager called me on my cell to discuss my car. When I indicated I was sitting in the reception area he seemed quite surprised.

Alex Hernandez, my service adviser did a fantastic job today on my service request. I highly recommend BMW of Fort Myers for service of your BMW.

Quick efficient service; great staff. We enjoyed our service manager especially, Jose Fonseca. Comforting to know that even though we purchased our X5 in New Hampshire, we can rely on great service when we travel. Thank you!

Jose awesome but the new lady don't know her name in service goes beyond she even paid for my lunch because they took way to long from promise

BMW of Fort Myers jumped through hoops for my purchase. My BMW exceeds all of my expectations. I will definitely be back for my next BMW! See you guys soon!

I was extremely pleased with my buying experience. I will second a previous reviewer and say, ask for Patrick Menard if you are wanting a great car buying experience. He is fabulous!! The General Sales Manager, Chris Tuttle, was a great held in making the deal work. I picked up my beautiful new car last night and could not be happier with it. This is my 3rd purchase from BMW of Fort Myers.

I was extremely pleased with my buying experience. I will second a previous reviewer and say, ask for Patrick Menard if you are wanting a great car buying experience. He is fabulous!! The General Sales Manager, Chris Tuttle, was a great held in making the deal work. I picked up my beautiful new car last night and could not be happier with it. This is my 3rd purchase from BMW of Fort Myers.

Just bought our first electric car i3 over here. Mary Alice is a very good and reasonable (most of the time))) Steven is extremely knowledgeable and patient. Chris, Joe and "signing papers" guy( sorry, forgot his name) are pleasure to deal with. Much better experience than any other dealership in the area!!!

I drove 3 hours to a buy a car here. My local dealer couldn't be bothered with my business. The staff at Ft Myers went out of their way to take care of me. Chris Tuttle, you will have my business for life! Thank you to Walt for staying late and making sure we were all set!

Wow i've tried to post something on here 3 times and it keeps saying it's deemed abusive and wont post.I guess they can't handle the truth.

Just bought a 328i from Ft. Myers BMW. Our salesman was a true professional! Between my wife and I we have 54 ears of sales experience, so we know all about sales professionals! Great car at a fair price, and although there was a back and forth with our trade; everyone did OK!

My salesman was the best! I had visited several BMW Dealerships all up and down Florida's Gulf Coast, and found Ft Myers BMW to be the best! They gave me a great deal on a 328i, and an even better deal on my trade-in!

Took my X1 in for service today and found out that Driving a BMW is only half the experience. My service engine light came on only after 7K miles. I pulled in to the service lane and gave the smart key to the serviceman. He was able to quickly pull up all my info and the X1's info on the computer. He walked me to the waiting room where I was able to have a cup of coffee or water, watch TV in the comfortable leather chairs or watch my X1 from the waiting room via a massive window to the shop. Everyone was very nice and explained it was a sensor that needed to be replaced. Before wrapping up they did a complimentary check and found my break fluid was due to be flushed and replaced. All this being completely free due to the 50,000 maintenance free period BMW offers. Finally, they brought me my X1 back, washed and vacuumed with a plastic protective cover over the seat and floor matt area. Very Very Professional, Oddly I'm looking forward to the next service...

Patrick Menard did as outstanding job helping us get the best deal on a lease on a new 2014 X3.

BMW a black man wish

I just bought an Audi A4 from this dealership, and I just want to thank Patrick Menard for really working with me so that I could drive home in this beautiful ride. He was very honest about what he could or couldn't help me with, and when it was all said and done, I feel like I went home with a fair deal and excellent quality car. Flexible and accommodating service that was conscious of my time restraints and worked as fast as possible to get a deal done without actually feeling rushed. Would definitely recommend Patrick and this dealership to anyone searching.

Shaun Warner sold me and my wife a 2012 BMW 750li and delivered the car to our home in Marco Island. His smile was what made me do business with him. He is friendly and me being in a land developer all my life was impressed. I offered him a job within my company that is how impressed I was by his service. This man even sent us a holiday card and a thank you hand written to us in Marco Island and our home in Ohio. What an asset to have such a professional working for your company.

I was looking on Cars.com for a used Toyota Solara convertible in SW FL under $10K. Found one in SE FL then an identical car was posted here in Fort Myers by BMW. Inquired by email and got prompt, efficient follow up by BMW staff by email and phone encouraging me to come drive it. I did and salesman Greg did a very nice job showing it to me. Manager Joe agreed to match the east coast price which was my requirement to buy it from BMW. Brantley handled all the paperwork smoothly and efficiently. Across the board a very pleasant buying experience despite my past aversion to dealing with the big car dealerships. I would deal with BWM of Fort Myers again and I recommend them highly. Thanks!!! Mike H., Fort Myers, FL

Its whr ill b buying my next car at lords will

Mary Alice A. [Phone number removed] Direct Line. Best Sale Associate there. Had the Benz Delivered to my house for my Wife's Birthday! Scott Sales Managers was very helpful. I would recommend them to anybody

Helpful sales department. Glen was amazing! :) always ready to help with whatever questions I had. Service department has been able to resolve all my issues thus far.

The sales did a good job of presenting my offer and getting the deal that I wanted. However, I found the buying process rather slow and cumbersome. The salesman was busy doing paperwork for the entire time of my visit, other than for the test drive and final negotiation. During the buying session, I was offered a series of options for packages. There was no time to read the fine print to make an intelligent decision. Even the tire warrantee that had been partially explained by the salesman during the test drive, was not as I understood it. That is the is a $50 deductible for each occurrence that was not mentioned. As to service, I was told the car was due for an oil change in 145 miles. I made an appointment the following week. When I arrived I was told hat the oil had been changed, but that the computer had not been reset. I later received an email asking me why I cancelled my service appointment. More service., In the 10 days I've owned the car, the tire pressure warning has had to be reset 4 times. Twice by the dealer and twice by me. The explanation that I was given by the dealer is that this is a common problem and that resetting the warning is common. Can this be?

On vacation from Iowa, my 2011 X-5 had a failed motion detector chip in its alarm system which precluded locking the car with out triggering the alarm. These folk treated us as though we had purchased the vehicle from them. The remedial process although complicated was done with TLC...accolades to Jose and his associates!

Great service . chatted online and was straight to the point realistic numbers. Would definitely go check it out in person and hope to buy from there.

im'd with Kevin Powers and all went very well. I will go to their store to visit and look at a few cars.

All my service experiences have been excellent. Eddie and all other staff are very efficient and loaner car was made available. CK,the technician, took extra time to explain the issue and resolve the problems. Unrelated to service, Lee in sales responded graciously when asked to do research with no prospect of an upcoming sale.

No messing around. Bottom line pricing. No games. A fresh approach to selling cars.

Bought the car basically over the phone due to living 2.5 hours away. I was very nervous about doing this, staff were all very pacient with me. They had all the paper work ready for me when I arrived to pick up the car. SAlesman went over every little detail and option the car had.! Would definitely go back for my next vehicle. Worth the drive and car rental to get there!

Wife and I bought a used Escape Hybrid from this dealer. It was a hassle-free experience. Would recommend this dealer for any car purchase.