As notified on my BMW dash alert, made an appointment for service. Entire event was handled very efficiently

My BMW adviser is the best. I enjoy talking with him and getting his valued advice. The service is good and I will continue to use this location.

Great job helping us find the perfect car. Our salesman Greg was on the front line with answers to our questions without too much pressure. We are thrilled with our 2016 BMW X!

Overall Excellent, just the Business Manager, forgot to charge me 3k from the total, next day he called me back at work hours, and I had to make His urgency, mine urgency. Good for him, as an Honest person, sent him the difference. No letter of apologies. Funny that he was making a comment about my hand writing when writing the check. Hoo well.

My first service for my almost year old BMW. As with the purchase of my car the service is very good and done professionally.

Service was prompt, very good and Sheila was absolutely great to work with.

Overall Excellent, just the Business Manager, forgot to charge me 3k from the total, next day he called me back at work hours, and I had to make His urgency, mine urgency. Good for him, as an Honest person, sent him the difference. No letter of apologies. Funny that he was making a comment about my hand writing when writing the check. Hoo well.

It was easy, smooth & streamlined. I got what I needed right away which with my busy schedule is very important.

Very good experience.The salesman was very nice and very helpful

pleased with service and employees. would use again for future repairs

Excellent

Friendly and fast service!

I had problems with my M6 after having it shipped from Texas. Jose worked through the long list of problems with me, worked on creative solutions to help reduce the overall repair bills, and kept me informed by phone or text several times per day. I would highly recommend this dealership based on the service I received from Jose.

I was Treated by the entire staff with dignity and respect. Car buying experience was quite pleasant and my Salesman Carl was the best. No pressure just tremendous product knowledge. Next purchase will be at this location.

First time I ever dealt with a BMW dealer and if this is the way they all are then I'm not dealing with any other...This is a car dealer you can call whenever and even drop in with a faulty tire sensor and they fix it on the spot, great waiting area, you get to sit in an m6 convertible or any of their A1 quality cars and suv's and have an adult playtime checking out the next incarnation of purest motoring.

It is always a pleasure to come to the BMW dealership. The waiting area is always clean. The refreshments are good and the garage help was very nice . The car was finished on time.

Great service and friendly competent staff. I'll definitely be going to them for all ourBMW service. Special call out to Tom Simmons - a superb service advisor

My salesman Kenji took great care of me. He made the whole process very smooth.

Excellent job repairing my X5! The best it's ever ran! Excellent job washing it too!

BMW of Fort Myers is one of the most honest and trustworthy dealerships I've dealt with. I trust my car to them explicitly.

I went in with a loss of power issue. The Service Department meticulously went through every aspect of the fuel system to determine the exact cause of the loss. the problem was found and resolved quickly. The Service representative and mechanic really took great care in seeing that my issue was resolved quickly and that i was kept informed all along the process. Very knowledgeable staff and management. They turned a repair issue into a "good experience" I would highly recommend them when you need maintenance. x x

Took car in because engine symbol was on, problem found and solved

Our experience with BMW of Fort Myers was absolutely excellent. Fast, and helpful. I highly recommend them in this area. Truly a 5 star operation.

great service and positive attitude...........................................

Purchasing my care was a pleasure. My salesman was great. When paying for my car and going through the paperwork i was presented with a number of ala carte items for purchase and the process was high pressure.

Better now I'm giving five went in this time got treated like a true professional for what I do and I here by give this dealer a five star review good attitude this time better coffee better snacks better people I review all car dealership places so now I'm glad to say you have earned five stars from me have a pleasant day sincerely Bob Hope car review guy

Great facility and customer service. Everyone in the facility was so friendly and professional. I'll give them an A+! They new that my car problem needed to be addressed asap since it was an emergency issue. Not only that they delivered but the price of the service was very generous!

Excellent service from Jose Fonseca, as always. Good price for tires

Excellent service as usual from BMW Fort Myers. My car was serviced quickly and to my total satisfaction. Thank you.

Excellent - professional - personable

Perfect in every way. Helpful, knowledgeable, thorough, and friendly.

Excellent service. On time, washed car, did maintence.

Great experience, professional and friendly staff, and the car came back perfect.

Improved! This company in the past lost customers because of service or attention issues. But right now they made it 100% right. Hope it goes like that. Fully satisfied.

In my 40 plus years buying cars, these guys are some of the best . I am not an easy customer at times, and they were patient and made me feel welcome. I highly suggest the dealership.

I have had 16 Mercedes and in the most recent one many problems. We decided to make the change to BMW and in my 40 plus years of buying new cars, this dealership and people there are some of the best, most patient and friendly I have ever seen.

This dealership has transformed over the last couple of years. They are now totally customer oriented and make every effort to insure when you leave, the work is complete and correct and you are satisfied.

Service as always was excellent, quick and corrected the first time, no going back. I do think the waiting area could use an upgrade compared to other high end dealers. My car was washed and that was an excellent job. Thank you BMW for an excellent service experience. Frank

Problem for a week with my new 330i BMW: when I shut the engine off, a dashboard message would appear that the battery was discharging and needed to be recharged. I called Mike, the repair contact at BMW, and explained the problem. He had me stop by that afternoon. Within one hour of checking the battery, it was replaced and I was on my way. Great Service!

Very friendly staff. Great experience buying a used car from them.

We drove from Miami to Fort Myers to purchase our vehicle. The service that we received from Walt (like Disney) was impeccable and I would highly recommend this dealership.

Every time I come to BMW of Fort Myers I have an excellent experience! The front desk always makes me feel so special. My questions and concerns are always answered.

Walt was great.....very knowledgeable about the car, professional, and provided good customer service. However, it took 3.5 hrs to complete the transaction, which i feel is way too long. I would recommend to Walt to anyone looking for a BMW.

The BEST customer service I’ve ever experienced! Above and beyond 5 stars! First let me note that BMW of Fort Myers is not my home dealership and Justin and Sheila were strangers prior to my car troubles. I am still amazed at such a personable and professional team! These great folks really are focused on customer service. Just a quick description: Justin gave me his cell phone and was available for the hour before closing for a few phone calls. Not only did he personally deliver coolant after closing to me on the side of the road, he called to make sure I made it to the dealership - unbelievable. The following morning, I received communication from Sheila, my appointed Service Advisor, by 7:30 am to confirm receipt of the keys. She also promptly arranged a rental car courtesy pick up for me in Naples. She is very knowledgeable, pleasant and efficient. She kept me updated with text messages, emails and phone calls. What an uncommon skill to deliver professional service in a warm way! Not only was my car taken care of the same day, I feel like I am part of the BMW of Fort Myers family. Thank you Justin and Sheila!

We had a fantastic experience purchasing our new car at BMW of Ft. Myers. We had an idea of the car we wanted before we went there so we made an appointment with Patrick before we went. What a pleasant experience! Patrick is a true professional, knows the product line inside and out, and made the transaction a very smooth one. During the test drive, he even indulged my husband and we stopped at the local orange stand so he could shop for oranges. After I stopped laughing, I was sold! Everyone we had contact with at the dealership was extremely friendly and helpful. We didn't encounter any "lofty attitudes" like we have experienced at other high-end car dealerships. We will do business there again.

We had a fantastic experience purchasing our new car at BMW of Ft. Myers. We had an idea of the car we wanted before we went there so we made an appointment with Patrick before we went there. What a pleasant experience! Patrick is a true professional, knows the product line inside and out, and made the transaction a very smooth one. During the test drive, he even indulged my husband and we stopped at the local orange stand so he could shop for oranges. After I stopped laughing, I was sold! Everyone we had contact with at the dealership was extremely friendly and helpful. We didn't encounter any "lofty attitudes" like we have experienced at other high-end car dealerships. We will do business there again.

This is a wonderful professional trustworthy dealership, and John Findley personifies these attributes. You will never feel uncomfortable or pressured. John will make sure you have a good price with extraordinary customer service and follow through. Relax and enjoy the fine cars.

My car died in the middle of an intersection while I was on the phone to the service department.. Jose came out and helped get it off to the side of the road and safely onto the tow vehicle (the tow truck driver didn't know how to get it into out of Park and into Neutral.)

Excellent staff! Professionals through and through!

Good place to cars

the repair was good the facility and shop were nice and clean.

Tom in service in Fort Myers is really efficient. He cares about his customers and does his job well. I love the new text system as well. Thanks again for a super job. Penny H.

Jose Fonseca always makes sure my car and me are well taken care of as promptly as possible. He explains to me what they will do and about what it will cost and sticks to it. Always with big smiles. Elaine Green

Without question, the Team at BMW of Fort Myers gave me the best buying experience that I have ever had. Every employee and manager that I came into contact with went out of their way to help me. If I asked for someone or where something was they did not point and say over there. They personally walked me there. Even when I told them it was not necessary, they insisted. This is just one of many examples of why I will be back again. I highly recommend this dealership to anyone looking for a great car buying experience.

Always awesome support from Tom and the other service team members. Even when I was working in KS I would try to wait to have the Fort Myers team work on my car. Thanks guys and keep up the good work.

As always Customer Satisfaction is their number (1) priority ... Great Job !!!

excellent service. Great communication throughout the process, explanation of issues and corrections. Car all washed and ready when promised.

Jose Fonseca in service- is absolutely amazing!! 10 years as my advisor and I have never seen someone work as hard as he does to please his clients. He is People oriented, a problem solver and actually cares about his clients ... I can not stress enough that anyone who needs their car serviced- to request Jose Fonseca- as their advisor.. Jose needs a raise and a promotion.. I can not stress that enough!! No one works has hard for their clients as he does. Request him next time. You won't want anyone else as your service advisor. Sonic motors needs to honor this man and his accomplishments!!

Always quick and has car ready as promised. They really take care of the customer. I trust them to keep my car at tip top condition, one less thing for me to worry about.

Great experience with the service dept, especially Tom.

Jose Fonseca in service- is absolutely amazing!! 10 years as my advisor and I have never seen someone work as hard as he does to please his clients. He is People oriented, a problem solver and actually cares about his clients ... I can not stress enough that anyone who needs their car serviced- to request Jose Fonseca- as their advisor.. Jose needs a raise and a promotion.. I can not stress that enough!! No one works has hard for their clients as he does. Request him next time. You won't want anyone else as your service advisor. Sonic motors needs to honor this man and his accomplishments!!

Tom Simmons, My service representative, was very professional and helpful, The recommended work on the automobile was performed within the time-frame estimated and I was able to perform my daily schedule by having a courtesy vehicle provided.

Good, quick, as advertised. Customer lounge coffee strong, a good thing.

With the lease on my i3 nearing its end, I was contacted by Fort Myers BMW with several incentives to purchase a newer version. I had already begun to think about my options when the lease ended, so the incentives provided more information, and motivation to make the change sooner, rather than wait until the end. I love my i3. I have loved it since i first drove one. So, getting another wasn't really a hard sell., especially with the dealer incentives. I also love the Fort Myers Dealership. Everyone is always so nice, and so helpful. I have been incredibly busy, but everyone at the dealership was so patient with me. My new i3 has an extended range over my first one, a few more bells and whistles, and is really sharp. I have talked to many people about my car. The electric technology is amazing, and the additional braking safeguards are not possible with a normal combustion engine. The i3 is truly a special vehicle. I wish more people were driving them. I love my i3. :)

Very easy and no pressure to purchase

Good service and the agent Jessica Jimenez was very pleased and helpful, knowledgeable and professional in serving BMW clients. Thank you Ms Jessica!

They got me in and out with a new battery in reasonably short time. The service staff is efficient and knowledgeable. Highly recommended.

Typically professional interaction, efficient and friendly service.

excellent service ,service officer did his with a lot courtesy,they offer water or coffee during waiting period and wash your car

Overall great . Sales representative behaved good with me.

On time. Perfect work. Personable advisor.

The customer service here is outstanding. They always treat me like family!

Chad Swindle is an excellent Service Advisor! He really knows how to treat your customers!! Give that man some kuddos!!

What an amazing experience we had here!!! By the end of our purchase, everyone there knew our names and treated us so kindly! They all made what can be a very stressful experience very easy and hassle free. Les Peterson was quick, efficient, and absolutely hilarious. Thank you all for making this experience so pleasant!

the staff are so nice including Alberto good sales person :)

a very professorial operation. Very courteous and informative.

A+ First Class service. They make it so smooth and effortless. Thank you

great place to do business

Can't say this enough, the experience at BMW of Fort Myers is first rate. Thank you, Philip Bader, for always keeping us informed, answering our questions with ease, and providing an unbelievable level of personal service and attention. The entire team at BMW of Ft. Myers delivered a top-notch, customer-focused, quality experience from the first phone call. I am a very happy customer and will definitely return in the future. Thank You!!

Longtime BMW owners ~ always great service at BMW of Ft Myers ~ yesterday's purchase was probably the best buying experience we've had. Thanks Keith for all of your help!

bougt a 2016 328i from fort myers bmw..They made the whole experience a pleasure even picking me up at the airport as we live in Atlanta. Special kudo's to Greg Coussou and Greg Rosenfelt for all their help. Would highly recommend buying a car from Fort Meyers BMW. Richard and Nancy

Excellent customer service

Service Department is top notch with friendly, fast service!

Amazing experience !! Loved every minute

The service rep Chad was wonderful and helped got everything done efficiently and in a timely manner

The guys were great to work with. I bought a used 2015 BMW 328D Xdrive sportwagon

Professional and helpful service got everything completed in a reasonable time. Note to BMW The driver and passenger sunshades would be better if they slid backward when swung over to the side windows. Those of us who drive or ride with our seats slid back would get better sun shading. MB and others have this feature.

Excellent customer service. I dropped my car off, so I did not get a chance to meet my Service Advisor. He kept me formed via text and phone. We were even able to pay through an email link, which was very convenient . When I came to pick up, my Advisor made a point to come to the service desk and introduce himself. The repair was perfect and they even topped off my fluids at no charge.

Fast friendly and service .

Great place, awesome cars! Keith, my sales rep was perfect! Not pushy, very knowledgeable, polite and very professional. When I have to purchase another BMW he will be my go to guy. Thank you Keith! :)

Tom Simmons was great. Took care of the service to my car quickly and efficiently. Highly recommend him and BMW of fort Myers.

Excellent service, very professional. A+++

I've been a customer of BMW of Fort Myers for the past five years and every time it has always been a First-class experience. I have leased three different cars through them, and whenever I bring the car in for service, Shelia Brown in the service dept. always takes great care of me.

Again, Sheila, our account rep, is WONDERFUL, KNOWLEDGEABLE and STUPENDOUSLY HELPFUL. She is on top in our book. We trust her knowledge and judgement implicitly. She knows her job and should be greatly recognized by the company. Perfect in all areas. Sheila is soooo helpful and knowledgeable about the cars and makes the time to explain any areas we don't understand. I will want to connect directly with her regarding any issues with our BMW X1. Steve is also extremely helpful in his Genius area and very obliging to help me out when I can catch him if I am there without an appointment. So glad to have them both to turn to with our concerns and questions, along with positive results. Two great employees at BMW of Fort Myers.

As always, my experience met my expectations at BMW of Fort Myers. All the staff are friendly and treat you as family. My service advisor Jose Fonseca Is by far the best service advisor I've delt with at any dealership, BMW is lucky to have him apart of their team. I will most definitely continue to return for service as well as purchasing vehicles.

Excellent, easy the way business should be done!

Went to get my car serviced and I can honestly say I have never been to a nicer dealership. The entire staff there were awesome. Very helpful and polite. Something you don't find everywhere, once you have purchased a car: Kudos to BMW of Ft Myers. �����

I am truly pleased with my experience. Caleb, was polite, attentive, and had a wealth of knowledge of BMW vehicles. His wife drives the new X3. The showroom is absolutely gorgeous. Bmws are amazing cars and they really sell themselves as soon as you drive one but the staff over at BMW Fort Myers treat every one kindly and the deserve a mention for a job well done. They also have delicious cafe lattes and cappuccinos too.

it toke to long to sing up the paperwork, everything else was ok, Alberto did a good job selling the car, thanks guys for everything

Could not have been better

Great experience

I am always pleased with the service at Ft Myers BMW. I do have some issues with the car however. This is my 8 th bmw.

Everyone is professional. Great service. Thank you!

Had a great experience at BMW of Ft Myers. Services advisor Michael McHugh was attentive and sympathetic on the issues i was experiencing with my car. He and services team were curteous and professional. I am very fortunate that I purchased extended warranty on my car.

my experience was great ! Walt made me like family

Salesperson Walt Rawson and the entire team at BMW of Ft. Myers delivered a top-notch, customer-focused, quality experience from the first phone call to driving my new car out the door. All in the same day! Called at 10 am to inquire. Arrived at the showroom late afternoon. Drove my new car home for dinner. Love, love, love my new car and all the folks at BMW of Ft. Myers!

I've had my car serviced here for 3 years now and they are always so friendly, professional, polite and just so easy to deal with.

It was a great experience! The dealer is great, and my service rep (Jose Fonseca) was better than great!

The service was friendly and efficient. I do not need 50 letters to respond.

Shelia Brown did a great job. Easy appt, kept update on status! Always does more than expected!

Impeccable Salesmanship. Fantastic Repair and Maintenance Service. All the way the best car buying experience I have ever had.

Leslie was a very pleasant, no pressure, informed salesman. (He gets 5 stars). We got a great deal on a beautiful car. The dealership would have had 5 stars if not for the extended wait for the paperwork to be finalized. They only had one person finalizing, at the end of a sales period!

Our experience at Fort Myers was excellent. The treatment we received was first class. Carl Antoine who help us through the process patiently answered all our questions and concerns. There was no pushing to buy the car. Everyone in the dealership was very friendly and I would not hesitate to recommend them to friends. Thank you, Carl. It was a great experience.

I go to BMW for oil change an a tire problem. After reparation, I remark something wrong. Returning to the garage, they take the car immediately an make the change with the tire.. I appreciated the speed in the process and the fact that they do that without arguing about the problem. That's for me good service...

had bmw x5 serviced. The service team was very good with no complaints. I had some product recalls that they fixed on vehicle while in for general services. Happy with service.

We called about a car that was advertised. This will be our fifth BMW. BMW of Fort Myers was the best sales experience we have ever had. We knew what we wanted, knew what our trade in was worth and they put the numbers together meeting our objectives. We drove away in our new car about two hours after we arrived. They were great!!

Friendly, helpful, but did not have my tire in stock. Took three day to order tire, but they did provide a loaner car which was very helpful.

best service ever wonderful job! best coffee ever

By the heeding of my car's computer telling me that service was due, I made an appointment and was guided through the whole process in an excellent manner by the BMW service Consultant Shelia Brown. The service was performed in a very timely manner, which again confirmed one of the reasons I drive a BMW.

Fort Myers BMW always makes me feel comfortable and taken care of!

Sheiks is terrific!

I arrived without an appointment and my questions and concerns were handled promptly and completely. These guys are professionals.

Service analyzed my problem and thoroughly explained it to me. The gave me a written estimate for repairs and suggested that my comprehensive insurance may cover the cost. My insurance company confirmed that they would pay for the repairs. My car was fixed in a timely manner and I'm riding happy. I'm very pleased that they took the time to brief me on the insurance possibility

Timely, Concise, and well Implemented was the service received. Service Rep (Shelia B.) was on top of the service all the way.

Excellent Service! Our car was serviced quickly and we were kept informed in a very timely fashion by our service advisor, Shelia. Car maintenance can be inconvenient at best, but this was done quickly by friendly professionals.

I was experiencing a jerkiness or lurching while accelerating. Some people thought that this was fuel related and I had been running a variety of fuel line cleaners through my system without success. Finally I gave up and asked BMW to diagnose it more thoroughly. They had a complete written step-by-step diagnosis procedure from BMW headquarters and they went through each step eliminating the potential problems. Finally they determined that the transfer case on my X Drive had to be replaced. They said they would have to order the parts and gave me a delivery date three days out. I got a message on the end of the second day that my vehicle was completed and ready for pickup. Fast, and effective. Jerkiness is gone.

The service was done in a timely manner and everyone was courteous and cooperative.

Great service, great service advisors. 100% improvement from years past experiences

Excellent. From making the appointment to picking the car up the BMW staff was knowledgeable and courteous. The car was ready slightly ahead of when it was promised and it runs beautifully.

Purchasing a vehicle couldn't have been more of a pleasant experience. Keith F. Walked me through the entire process and made sure he provided what I wanted and what I was comfortable with. He answered all of my questions (I had many) and seemed genuinely pleased to help me. I would completely recommend this location to anyone looking for a vehicle!

Knowledgeable and friendly staff. They really took their time to explain all different car features, I got a great discount and interest rate.

Had a great experience. Loving my car!

Best car buying experience I've ever had. We received a fair trade-in price and discounted BMW price. Walt Rawson was honest, helpful, accommodating, trustworthy and knowledgeable. Kept us informed through the entire order process. From the time car was picked for production at BMW, completed, shipped, and arrived at the dealership. If I could give them 10 stars I would.

Nice cars . Good Service

Shelia Brown was outstanding!!!

I've had a couple different advisors and all very pleasant. Most recently Chad, and he was very helpful, followed up with me when he said he would and even gave updates along the way while I was waiting for my repairs.

The negotiation process was simple, quick and very fair. The paper work was completed and the car delivered in a very expeditious manner.

Very good service

Chad Swindle and the team at BMW of Fort Myers make having your car serviced a piece of cake. I am very pleased to not have the added stress that one would have with other dealers or mechanic shops. Thanks for making everything a smooth and pleasant process!

Ms.Shelia Brown and the service staff at Ft. Myers BMW really came to our rescue when our 335i decided it no longer liked its current water pump while traveling north on I-75. Got us back to the dealership, provided a loaner, pushed our vehicle to the front of a rather busy schedule and had us back on the road the very next day. Thanks again for such great service... it's just another reason why I drive a BMW.

Shelia was most helpful in securing a date and time on short notice for my Z4 car's service. The service was completed more quickly than anticipated and the entire process was smoothly handled by all the staff.

First time at this dealership. It exceeded my expectations as to customer service. Met service manager Ken whom introduced me to the shop manager. Ken assured that I was satisfied with the work to be performed even before the car was serviced. Shelia the service advisor kept me appraised of every step of the service. Shelia made for a pleasant service experience.

Three comments. First, it was easy to schedule the service time on-line, which I greatly appreciate. Second, the service advisors were friendly, competent, and available. The work was completed as promised. Finally, the waiting area was comfortable.

Excellent , efficient service, 0n time. Facilities were clean. A driver took me back home and picked me up to get the car back.

Campaign recall great service and diagnosis of vibration problem great. Not being able to assist in the replacement of 2 tires (new) not acceptable

My wife and I made number of trips to Fort Myers BMW to test drive several cars in advance of our purchase. Our salesman was Carl and he guided us through the purchase process. Carl was extremely accommodating and personally worked with us on each visit to the dealership. He was kind enough to come in on his day off to deliver the vehicle to us! What a great experience!!!

Salesman was very patient and informative,I would recommend any one to your dealership.

I have waited for my M2 since February 2016 (10 months) and John Lindley has kept me up-to-date 100%, every step of the way. Thank you John! Denise and I are most appreciative of John's timely updates including the car's production, shipping, and delivery. John and the support staff of BMW of Ft.Myers have been very cordial, supportive and informative. I have experience with numerous car dealerships and must say BMW of Ft. Myers is among the very best.

Joseph P. Boehm I was hesitant on buying our leased vehicle but he helped me by showing me some very great options but my wife and I decided that we wanted to keep our BMW 328D. It has been a great experience so far.

As always my experience at BMW was nothing but the best. Tom Simmons is so great to work with!!

Had a nail in a tire. Tom Simmons got me in immediately. Problem solved in less than two hours. Great service as always

Tom was my service advisor, his attention to detail is superb. My car was done when promised.

Everyone was courteous ,friendly and professional. The service was done on time.

I was scheduled for an appointment to check out some odd "noises" in my steering column and when moving the front passenger seat as well as to have the protective coating applied to my new car. Chad was patient in helping duplicate the sounds and communicating with the tech so we could get some answers. In the end, answers were obtained, parts ordered and another appointment scheduled to have the necessary service work done.

Excellent friendly service excellent facility. Customer focus excellent

The service was terrific. Always let me know what was going on and finished when they said they would

Sheila was wonderful!

Service and customer service could not be better. Tom Simmons was my adviser and he was great.

Dropped my BMW with Jose Fonseca at 8AM and by 3PM everything was completed professionally and to my satisfaction. The car was serviced, washed and returned to me shiny and in great working order.

Very good service visit did a good job addressing issues and servicing car.

Service Manager, Ken Kunzman, , did an outstanding job addressing a warranty issue. He is a pleasure to deal with when a problem arises.

Low stress and no nonsense

My experience was quite pleasant and service was completed as promised.

Our BMW was starting a bit rough. I explained the issue to our Service Consultant Sheila Brown, who assured me they would identify the problem and get it fixed. Sheila made my experience at this BMW dealership very enjoyable. She provided outstanding customer service and yes, our BMW is running great!

I Change cars frequently. This is my 5th high-end car in the past 2 years, done at different dealerships. My experience here was far better than what I have had in 3 different MB dealers and 1 BMW dealer.

Set up an appointment to have a couple of problems looked at. One turned out to not be a problem. The other one was fixed to my satisfaction.

In the past I've had some bad experiences with this particular service department however when Chad took care of me, it restored my faith and is what keeps me coming back. I had a nail/screw stuck in my tire, contacted Chad from the service department. Took care of me right away, I was in and out in about an hour! He goes above and beyond to help his customers and assure that their needs are being met!

Excellent

Thank you so much for accommodating my wife when she arrived for her first service appointment on the wrong day because of my error. She said everyone was so nice!!

First class operation. Very professional staff.

Shelia Brown is absolutely the best! Shelia and her team are so thorough it made this experience outstanding! 5 Stars+++ Thank you

Just got my BMW 535i this past weekend. From the moment I parked and I was greeted by Alberto, one of the salesman there who approached me as I walked out my car to the moment I drove of the lot with my new BMW I can only say that my experience was super super super great and well beyond my expectations. The whole process was great and through out the whole deal, Alberto was very courteous and helpful. Will defenetely go back to do business with him amd will send anyone that asks me about a BMW to go his way. Thanks for all your help Alberto!!!!! Carlos Velasquez

I Purchase a BMW X6 in March And Alway Owns a BMW 528I.Alberto Ramos Sold me The X6 And Victor Melos as Service Help Was my 528i. The Service Department Could be a Little Faster.

Excellent service replacing my Takata air bag. Indeed a pleasant surprise, thanks to Mr. Kinsman (hopefully I got the spelling right). Much appreciated.

I had an excellent experience with Phil and Troy of BMW Ft Myers. Super easy purchase experience.

Made my dent disappear

Excellent experience from beginning to end. Treated like VIP without being even close to one. Service manager made sure my car needs were met at every level. Lucky BMW owner Thanks

My salesperson was excellent and overall buying experience positive. I am happy I made the purchase from the Fort Myers Dealership.

They took the time to make sure the repairs were done correctly and under warranty

BMW is a Great Brands to Owns. Wise I Has a I8 or M6 Awesomly Sweet.

Tom Simmons is a great service writer that's been there for quite a while. It feels like home. I feel like they are on my side to get the car repaired quickly, fairly priced and competently.

I came here to get my oil changed in my X5. Everyone spoken to here at this location was kind and courteous and helpful from the first phone call to service advisor and parts and cashiers. When I made the appointment I never imagined how busy they would be but service was rather quick and I liked being able to sit and watch the service department from one of the waiting areas. Though someone who moved my vehicle did leave their water bottle in my vehicle with the lid not tightened on it. There wasn't much water left in the bottle but when I put the bottle in the floor until I could dispose of it some did leak out. But no big deal.

Precisely what I expected. Nothing more. Nothing less.

I always appreciate the quality of service I receive at BMW of Ft Myers. Jose is always both professional and courteous.

It was as smooth as one could only imagine. Shelia Brown took care of all my needs which were many. Her availability and professional service was more than you could ask for. Shelia is very well versed in the BMW world. She answered any questions and reassured me that if at any time there was something else that came up she would be able to help. A special thanks to Jeff and Walt with all their help during the sale and service!

Since moving to Fort Myers in June of 2015 I have been going BMW of Fort Myers and have been very happy.

I absolutely love my BMW and the amazing customer service that BMW provides. Sheila is my Service Writer and I couldn't be happier with the level of commitment and service that she provides. I am always in and out quickly and it has never been an inconvenience to have my car repaired.

It was perfect and fast , it was even ready before. The time we thong it will be ready thanks bmw

Alberto was great to deal with, very professional and accommodating.

Service starts with easy scheduling with reminders of your appointment. The staff is friendly from the start of your visit until you pull away when maintenance is completed. My appointment was for scheduled warranty maintenance and staff did not try to sell me on work that needed to get done that was not warranty work. That was much appreciated.

Great customer service, very nice personnel. Good follow up

Made apt online over the Labor Day holiday weekend. Tuesday morning, had my vehicle towed to the dealership. Chad S. really was welcoming, and made sure I was checked-in without any issues. Had to keep the car overnight, so arranged a rental car quickly. Gave me his cell#, but he called with updates throughout the day, so never had to use it. Nice to find care washed and cleaned inside and out on arrive. A+ for Chad @ Ft MyersBMW Service for his commitment and thoroughness!!!

great dealership. Staff went above and beyond to help us. Walt, our salesman did a great job of finding us the car we were looking for. we had given up on finding what we wanted but Walt did his magic and found the perfect car for us.

Service was done in a timely manner Why do I have to write 50 characters ??

Jose is always helpful and professional . He explains exactly what I need to get done.

The service received was a good experience. Sheila took care of us - she explained everything clearly and handled things in a timely manner.

Quick service, got me a rental car because they didn't have any loaners

Not happy about having to put 5 new tires on a vehicle that only had 28500 miles on it

I made an appointment for an oil change in the morning and was scheduled for that afternoon. I arrived on time and was immediately given attention. Time required for the service was reasonable and everyone was very polite and details were explained thoroughly.

Could’t be more pleasurable. I had a nice cup of coffee and looked at some great new BMWs while I waited. Nice.

Service for my X3 has always been first rate and very timely.

Pat Boehm was very patient with my wife and I during our selection process. we found him to be very knowledgeable regarding the X5.

Decided to shop for a BMW X1 and tried a couple dealershipsmall. I found the deal I wanted and a smooth, professional transaction with the team at Sonic-Ft. Myers BMW. No stuffiness and egos, just a good hard working staff who is willing to make deals and make customers happy. Highly recommend them.

Walt was great in the buying process. Fast and easy.

We recently purchased a pre-owned BMW from a dealer in another city and wanted to have it checked for problems. Tom, our service rep, identified many service needs that I had not even considered and took care of everything that day. We could not be more pleased with their professionalism.

Nice facility, nice people you could reduce the number of qualifying words required in your sharing experience box. it was just a service visit.

I brought the car in for three recalls. The dealer was able to do two, the third is awaiting a part. I was in and out in 2.5 hours. The dealership was clean, comfortable, and I was treated respectfully. The tech did find a few additional items I intend to bring the car back for.

Ft Myers BMW is so easy to deal with. This is our sixth BMW from them in six years.

What a treat... to be in and out in less for annual maintenance visit in less than one hour. Including a car wash!!

AMAZING experience!! Thank Carl & Keith for helping me chose the right car

Service performed on-time and was done while I waited. Car was clean when I picked it up

Tom is such a pleasure to work with. Car was serviced so quickly and efficiently.

My light switch broke off and I had to work. I am a wedding planner with a wedding that day. They fixed it quickly so I could so I could make my clients happy and replaced the part the next day! So accommodating!

My 2004 BMW Z4 is in tip top condition thanks to Fort Myers BMW. Tom, my service rep, is on top of what needs to be done and he is always looking out for me. Servicing a BMW is not cheap (reason only 4 out of 5 stars), but you have to pay for quality and safety.

Jose Fonseca did an excellent job, costumer service was great. My car was washed , and it did not take too long. I will definitely recommend Fort Myers Dealer.

Bought a CPO 2013 750xi. Live in Atlanta area and handled everything remotely. All was handled with professionalism and great customer service. Thanks to Jeff, John and Jason.

Came in for Oil service along with brake fluid replacement and vehicle check. Service advisor Shelia Brown was very informative and professional in taking care of my service needs. The tech completed the service in an efficient and timely manner. complimentary car wash was a thorough detail job. Excellent service!

I had a potential problem with a rear passenger tire, but the tire was deemed okay, but they service my car with all lubricants to avoid me having to return in a couple of weeks.

Very enjoyable service experience. Thank you and keep up the really good work. Thanks Carl for you attention to detail and friendly attitude.

The prices are a bit high BUT, you are treated right. When you have an appointment the service rep is ready and prepared for your arrival and they work on the car immediately. They give you an accurate estimate of the time needed for your repairs and, if you are waiting, they keep you informed on the status. There are several different waiting areas including a large window where you can watch work being done in the shop. All in all a good experience.

Service at the dealership.All items well taken care of

Always fun to visit the bmw store and window shop the dream cars

Victor Meola does a great job. Kudos to him!! I was very pleased with the service and customer service.

Called in late after work because my car started "shaking" when accelerating. I didn't feel safe in it and Justin, the tech that answered the phone set up a courtesy car for me the next morning and Shelia, the Service Consultant was fantastic. They diagnosed the issue right away, was able to fix it plus found I needed a new battery. All was completed within 5 hours of me dropping it off, and being covered under CPO was a great benefit too. Highly recommend their service department and will return again and again to them. Thanks!

Staff was extremely courteous and helpful. Took time to answer all our questions satisfactorily.

Excellent service all around. Friendly and prompt

The service was very good, they were helpful because they were very professional and nice.

Had a great experience. They were very helpful and polite

Great overall experience, was treated professionally and will be back

The buying experience was a pleasure. Very good people to work with.

My 135i had to be towed in on a Saturday after closing. Shelia called me early Monday and and said is was my starter and it was covered under warranty. I had just bought the car used from another dealer and didn't think i had any warranty coverage. Nice to see honest people still out there. Great Job!!!!!!!!!!!

BMW of Fort Myers is exceptional! Everyone there is so nice, polite, knowledgeable, and professional. They make you feel like you're their only customer! Thanks BMW Fort Myers for another wonderful experience!

Excellent serviice provided from Sheila Brown. Courtious, Helpful, Efficient. She is a definite asset to the establishment

BMW of Fort Myers provided excellent service. Sheila Brown, my Service Advisor was wonderful.

I usually go to Naples for service but this time I chose Fort Myers and I loved the customer service. Sheila did an incredible job at explaining everything and went above and beyond to make sure we cover all the point of my X5 Thank you

Excellent staff. They are friendly and welcoming. Place is clean.

Knowledge and professional. Very happy with my BMW!

I received a notice (e-mail) that my car needed servicing and i called for an appointment that same day and got right in that day Excellent

I brought my BMW 528i in for routine service. I also needed to replace the rear tires. Victor was easy to work with, provided me with temporary transportation and charged a fair price for my new set of run flats. I wouldn't consider going anywhere else.

Service performed in a superior manner, car washed and vacuumed and finished before I expected.

It was all around great!! Tom was knowledgeable, place was clean. Everyone was friendly.

BMW of Fort Myers provides an exceptional service experience. They went out of their way to make sure our car was returned in perfect working condition. I highly recommend them.

very professional and the quality of the work was excellent. they even cleaned the car when the work was done!

Purchase of my beautiful new BMW went very smoothly. My sales rep. (Gregg) was very knowledgeable. Also having someone deliver my vehicle to my home and pick up my trade-in was great. Steve spent a lot of time with me. Felt like I was in a cockpit of a plane at first with all the different buttons. He told me if I needed more help he would be glad to come back to Punta Gorda. Now, a few days later I am doing much better. Just once had to use the call button in the car (love that feature). Great thing to have.

Great service. Was a pleasure to visit! Comfortable environment to wait for the service to be performed.

My first service visit was a memorable experience. I arrived 4 hours early because I had updated my calendar with the wrong time. No problem...they slid me into their busy schedule and still completed the job ahead of the promised time. They did a great job. I will recommend their service to everyone.

All was good except for the arrival. The dealership seems to have a disconnect between the cars arriving for service and the service managers. I was ushered into a crowded reception area with no further instructions. In about 20 minutes my service manager called me on my cell to discuss my car. When I indicated I was sitting in the reception area he seemed quite surprised.

Alex Hernandez, my service adviser did a fantastic job today on my service request. I highly recommend BMW of Fort Myers for service of your BMW.

Quick efficient service; great staff. We enjoyed our service manager especially, Jose Fonseca. Comforting to know that even though we purchased our X5 in New Hampshire, we can rely on great service when we travel. Thank you!

Jose awesome but the new lady don't know her name in service goes beyond she even paid for my lunch because they took way to long from promise

I have been to more than a dozen BMW dealerships across the country. This is an average one. I did buy a $90k X6 here and have enjoyed it, but they overcharged for its KBB. They provide complimentary car washes anytime I stop in. Unlike other poster, I appreciate the up sells - I want to know what's available. I completely understand its my responsibility to ask if it costs more. If you don't like that, go to a Honda dealership. BMW is for those with money. :)

BMW of Fort Myers jumped through hoops for my purchase. My BMW exceeds all of my expectations. I will definitely be back for my next BMW! See you guys soon!

I was extremely pleased with my buying experience. I will second a previous reviewer and say, ask for Patrick Menard if you are wanting a great car buying experience. He is fabulous!! The General Sales Manager, Chris Tuttle, was a great held in making the deal work. I picked up my beautiful new car last night and could not be happier with it. This is my 3rd purchase from BMW of Fort Myers.

I was extremely pleased with my buying experience. I will second a previous reviewer and say, ask for Patrick Menard if you are wanting a great car buying experience. He is fabulous!! The General Sales Manager, Chris Tuttle, was a great held in making the deal work. I picked up my beautiful new car last night and could not be happier with it. This is my 3rd purchase from BMW of Fort Myers.

Just bought our first electric car i3 over here. Mary Alice is a very good and reasonable (most of the time))) Steven is extremely knowledgeable and patient. Chris, Joe and "signing papers" guy( sorry, forgot his name) are pleasure to deal with. Much better experience than any other dealership in the area!!!

Jeff Nagy the manager is Awesome! Thanks for the sales side experience!

I drove 3 hours to a buy a car here. My local dealer couldn't be bothered with my business. The staff at Ft Myers went out of their way to take care of me. Chris Tuttle, you will have my business for life! Thank you to Walt for staying late and making sure we were all set!

Wow i've tried to post something on here 3 times and it keeps saying it's deemed abusive and wont post.I guess they can't handle the truth.

Just bought a 328i from Ft. Myers BMW. Our salesman was a true professional! Between my wife and I we have 54 ears of sales experience, so we know all about sales professionals! Great car at a fair price, and although there was a back and forth with our trade; everyone did OK!

My salesman was the best! I had visited several BMW Dealerships all up and down Florida's Gulf Coast, and found Ft Myers BMW to be the best! They gave me a great deal on a 328i, and an even better deal on my trade-in!

Took my X1 in for service today and found out that Driving a BMW is only half the experience. My service engine light came on only after 7K miles. I pulled in to the service lane and gave the smart key to the serviceman. He was able to quickly pull up all my info and the X1's info on the computer. He walked me to the waiting room where I was able to have a cup of coffee or water, watch TV in the comfortable leather chairs or watch my X1 from the waiting room via a massive window to the shop. Everyone was very nice and explained it was a sensor that needed to be replaced. Before wrapping up they did a complimentary check and found my break fluid was due to be flushed and replaced. All this being completely free due to the 50,000 maintenance free period BMW offers. Finally, they brought me my X1 back, washed and vacuumed with a plastic protective cover over the seat and floor matt area. Very Very Professional, Oddly I'm looking forward to the next service...

Patrick Menard did as outstanding job helping us get the best deal on a lease on a new 2014 X3.

BMW a black man wish

I just bought an Audi A4 from this dealership, and I just want to thank Patrick Menard for really working with me so that I could drive home in this beautiful ride. He was very honest about what he could or couldn't help me with, and when it was all said and done, I feel like I went home with a fair deal and excellent quality car. Flexible and accommodating service that was conscious of my time restraints and worked as fast as possible to get a deal done without actually feeling rushed. Would definitely recommend Patrick and this dealership to anyone searching.

Shaun Warner sold me and my wife a 2012 BMW 750li and delivered the car to our home in Marco Island. His smile was what made me do business with him. He is friendly and me being in a land developer all my life was impressed. I offered him a job within my company that is how impressed I was by his service. This man even sent us a holiday card and a thank you hand written to us in Marco Island and our home in Ohio. What an asset to have such a professional working for your company.

I was looking on Cars.com for a used Toyota Solara convertible in SW FL under $10K. Found one in SE FL then an identical car was posted here in Fort Myers by BMW. Inquired by email and got prompt, efficient follow up by BMW staff by email and phone encouraging me to come drive it. I did and salesman Greg did a very nice job showing it to me. Manager Joe agreed to match the east coast price which was my requirement to buy it from BMW. Brantley handled all the paperwork smoothly and efficiently. Across the board a very pleasant buying experience despite my past aversion to dealing with the big car dealerships. I would deal with BWM of Fort Myers again and I recommend them highly. Thanks!!! Mike H., Fort Myers, FL

Its whr ill b buying my next car at lords will

Mary Alice A. [Phone number removed] Direct Line. Best Sale Associate there. Had the Benz Delivered to my house for my Wife's Birthday! Scott Sales Managers was very helpful. I would recommend them to anybody

Helpful sales department. Glen was amazing! :) always ready to help with whatever questions I had. Service department has been able to resolve all my issues thus far.

The sales did a good job of presenting my offer and getting the deal that I wanted. However, I found the buying process rather slow and cumbersome. The salesman was busy doing paperwork for the entire time of my visit, other than for the test drive and final negotiation. During the buying session, I was offered a series of options for packages. There was no time to read the fine print to make an intelligent decision. Even the tire warrantee that had been partially explained by the salesman during the test drive, was not as I understood it. That is the is a $50 deductible for each occurrence that was not mentioned. As to service, I was told the car was due for an oil change in 145 miles. I made an appointment the following week. When I arrived I was told hat the oil had been changed, but that the computer had not been reset. I later received an email asking me why I cancelled my service appointment. More service., In the 10 days I've owned the car, the tire pressure warning has had to be reset 4 times. Twice by the dealer and twice by me. The explanation that I was given by the dealer is that this is a common problem and that resetting the warning is common. Can this be?

On vacation from Iowa, my 2011 X-5 had a failed motion detector chip in its alarm system which precluded locking the car with out triggering the alarm. These folk treated us as though we had purchased the vehicle from them. The remedial process although complicated was done with TLC...accolades to Jose and his associates!

Great service . chatted online and was straight to the point realistic numbers. Would definitely go check it out in person and hope to buy from there.

im'd with Kevin Powers and all went very well. I will go to their store to visit and look at a few cars.

All my service experiences have been excellent. Eddie and all other staff are very efficient and loaner car was made available. CK,the technician, took extra time to explain the issue and resolve the problems. Unrelated to service, Lee in sales responded graciously when asked to do research with no prospect of an upcoming sale.

No messing around. Bottom line pricing. No games. A fresh approach to selling cars.

Excellent used car buying experience. We purchased a used Honda from this dealership last week. Although it took 2 or 3 days of coming to a price we could both live with, the employees were friendly and definitely willing to work with us. Our car was detailed while we were doing the paperwork and it came with a full tank of gas - a really nice little extra that we appreciated. Overall, we were very happy with this dealership and the employees.

Bought the car basically over the phone due to living 2.5 hours away. I was very nervous about doing this, staff were all very pacient with me. They had all the paper work ready for me when I arrived to pick up the car. SAlesman went over every little detail and option the car had.! Would definitely go back for my next vehicle. Worth the drive and car rental to get there!

Wife and I bought a used Escape Hybrid from this dealer. It was a hassle-free experience. Would recommend this dealer for any car purchase.