Excellent customer service!! Prompt and great price!!

We were on travel and unfortunately had an unanticipated emergency with our 2014 BMW X3. We searched for the closed dealership to resolve our problem and cam upon the Ft. Myers BMW dealership. The Service Associate was knowledgeable and pleasant. As expected, we felt as if it took decades to diagnose our problem. The problem was identified and we were saddened when we found out that we would not have our vehicle until the next day... We were offered a loaner vehicle. The Service Technician worked late and our vehicle was available the next morning. With the exception of most of the personnel at the dealership not following the COVID-19 guidance as we have experienced it (e.g. mask wearing) we were extremely happy with our experience.

I highly recommend this place because of their service and hospitality. Joe W. made us feel right at home from the moment we fist pumped (thanks, COVID) to the second he handed over my keys. The process was quick and painless, I felt I was in the best of hands with Joe W. I certainly plan to be in touch throughout my future car purchases. A big thank you to David the used car manager who was able to give me a fair value for my trade from the first pencil. I have been in the car business for many years and I can assure you David and Joe W. are big assets to this dealership/company

My experience was great Mr hinkle took care of everything right down to my loaner for the day , true professional.

Great pricing & customer service. Milan my salesman was great to work with.

Jose and the service and parts staff at Fort Myers BMW are the Greatest. Work is done efficiently, professionally and correctly every time. I highly recommend them.

Great. People are fantastic.

Their response was suitably restrained. They did what was appropriate for the circumstances

We had Jordan as our salesperson and he was so accommodating, explaining everything thoroughly and went out of his way to have everything go smoothly.

Jordan was our Salesman and he was extremely accommodating. He was the BEST

Carl and Joe were informative, accommodating and courteous. We had an enjoyable and positive experience at BMW of FM. The BMW vehicle exceeded our expectations.

My salesman Milan was absolutely astounding. He made my experience such a pleasure, to the point that I had happy tears. He is knowledgeable and skilled with the vehicle. He went above and beyond by picking up the vehicle at another dealership to appease me. The finance manager Alberto was such a gentleman. He explained in detail all the questions I had and made the process very simple. I would recommend them both and the dealership to all my family and friends.

Dan general sales manager was fantastic. I love BMW cars and I am always pleased with sales and service. I have been a customer for a very long time, Fort Myers BMW is our family dealership. I have referred several customers over the years outstanding customer service.

Awesome car buying experience, staff was friendly, respectful and listened to the needs that we had. Overall we had an amazing experience and a fast one too. Would recommend anyone going to BMW yo purchased their new vehicle.

John Findlay was amazing!!! Professional to the core.

Went to several car dealerships when choosing a new vehicle to drive. Almost bypassed the BMW dealership because I didn’t think I wanted one. Boy was I mistaken. I met Carl Antoine and he was so good and knowledgeable and literally I called my husband and said we were going to buy this car...and we were buying from Carl. He impressed me so much.

Veryyyy nice

Excellent service! Tom (service advisor) is fantastic!!! I highly recommend them.

We purchased our car from BMW of Fort Myers and have always received courteous and professional service from them. We recently had a recurring and difficult to diagnose electronic issue and BMW of Fort Myers kept the car over the weekend to duplicate the problem, kept us apprised of progress throughout and finally resolved the problem. We were provided a loaner while the car was in the shop. Excellent service.

Patrick in sales was great. He was knowledgeable and took great care of us. We absolutely loved Ivan in finance!! He was so great! Our entire experience was no pressure and very pleasant. I have been to many dealerships and this is hands down the best.. we will definitely be return customers.

Easy to schedule for service. Service is prompt and professional.

Friendly professional people in a comfortable environment

EXPERIENCED TEAM APPROACH TO CUSTOMER SATISFACTION.

From start to finish anyone I encountered had one goal and that was to satisfy me the customer

Great Dealership. Worked a deal and came in under several other options. Great customer service and great correspondences with salesman. Will definitely be buying my next BMW here!

BMW Service here is always outstanding! Carol Berger always takes great care of us.

Excellent experience, called ahead and everthing was waiting for me to sign and drive away. Trade, financing, the whole deal in less than an hour. Great experience.

Required emergency service when our car stopped working during our vacation. We were towed to the dealership and dropped the car off and left a message at the overnight drop off. Chad called the next day and had the car evaluated and repaired within a few hours. The repair was covered under the warranty. We appreciate the speed and efficiency of all the people at the dealership who assisted us during a very stressful time.

Have been a customer of Fort Myers BMW for years. Of course if you like the car you'll find a dealer, but it's the service and friendly atmosphere that keeps you loyal to that dealership. Thank you Chad!

This was my first time buying a car over the phone. Communication with the sale representative was great! Process, including transport, was easy. Bought the car on Tuesday from BMW fort Myers and car was in my driveway PA the following Monday

We were returning from a vacation when our BMW X1 stopped working in the middle of a busy road. We had our car towed to the Ft Myers BMW dealership that was closed. The car was left at the overnight drop and the dealership identified and fixed the problem within a few hours. We were very pleased and happy to have the car serviced quickly and efficiently. The repair was covered under the warranty. Thanks for the great service!!

As always working with Carol was amazing. She is very professional and truly cares.

Tom Simmons is a great service advisor great customer service.

Experience with my salesman

We live in Montana and found the 2017 Ford Expedition platinum that they had online. It was the best deal in the US and I did research for several months. They even set up shipping of the vehicle right to my door! Our experience with them was definitely a 10 out of 10. Scott Ruby, our Salesman walked around the vehicle and pointed out rock chips I could barely see when we received the vehicle. Scott was honest, up front and made everything easy! Thank so you Again!!

It was a pleasure working with John Findley. He really went above and beyond to make buying my used car easy and stress-free. I highly recommend John.

Great service from the minute I pulled in.

Went in to look at a loaner x5 and met Jorden Knight in the lot. If I was looking for a nicer, more knowledgeable, perfect for me salesman, I wouldn’t have found one. I drove out in anew x5 and couldn’t be happier. Wayne Cunningham

Chad was awesome from the moment I walked through the doors. Told me everything that was wrong as well as the price of everything. Said what was major and needed fixing ASAP vs things that could wait. Very happy with the turn around time of less than 24 hours for major engine fix.

Excellent "Service Department": Advisor Carol and team answered all my questions, followed COVID-19 guidelines, serviced and washed my vehicle right on schedule. Great experience!

The service met my expectations and Jeremy helped me with everything that was necessary. He was a pleasure to work with.

Excellent experience. Pat Boehm our sales guy was awesome. Easy to work with, found the exact car we wanted. No hassles! Clean dealership, state of the art and professional. Can’t say enough good things about Pat and Joe our finance guy. Thanks Pat and Joe. We love our 2021 X5❤️

We have a 15 y/o Z4, and want to keep it in excellent condition. Jose was very thorough and helpful!

Carol Berger did a great job in getting my car diagnosed and repaired. I was impressed that they used the in-house expert Steve to review the work and ensure the problem was fixed. I am very pleased with the service I got at Fort Myers BMW.

Stopped by for service, and got a great trade in price, saw the 330i which was. Step up for me. Very satisfied

Leasing our new BMW was a challenge with the German factory shutdowns. But it was worth the wait. No one could have foreseen or control the issues affecting all of us. Our salesman, Carl Antoine was fantastic. Kept in touch through the whole process and was a joy to work with. Very professional. We also utilized the "BMW Genius". Steve Williams came to our house the week after we picked up our vehicle. He was truly a knowledgeable genius about everything. He explained every aspect of the amenities on our BMW. I would highly recommend this included feature with any purchase. Overall a five star rating for Fort Myers BMW!!!!

Courteous, they do the extra things that keep you coming back

We had a great experience getting our BMW X3 repaired. Jeremy did a great job explaining the repairs and the cost of them.

Great service from first contact to picking car back up.

Best experience Thanks to Fonceca

I have been a very long time customer and appreciate Tom Simmons so much. He knows how to be authentic and treat customer. I was very satisfied. Would him to do business!

Fast, efficient service to replace faulty battery (without an appointment). Complimentary wash/vacuum and multi-point inspection were a major plus.

Working with Patrick was a pleasure, he is very kind and honest and I really appreciated how he didn’t try to talk me into looking at something I wasn’t interested in. He made buying a car, which is never fun or easy, a great experience.

Great experience with the dealership. Ordered my new BMW X6 and arrived perfectly. Would highly recommend!!

Great service with Chad as usual. Always treated well.

Excellent!!

Walked in, were left to ourselves to wander the lot. Chris kindly greeted, with a quick and flash of smile sans mask, before he was within 6' of us. He listed to our story, as we were a little frustrated by the Naples Germain dealership. They've been a struggle to deal with. Took the car for a nice test drive, and asked him to pull up so we could look at another option. I loved it at first sight. He calmly, and pretty quickly made us a deal on that we couldn't turn down. Super easy to deal with - everyone, Chris, Joel, and Ivan were all very nice and pleasant to deal with. Thanks for putting me in an X3 M40i! Love it!

Excellent Service Kyle. my sales person was great and Steve the technical Guru got me going. I still call him now and then for additional help

Excellent!! Best customer service! I highly recommend it.

This was my first purchase from this dealership. It was the most simple and stress-free purchase I?ve ever made.

Such a great service, Very satisfied with the results.

With all that’s going on in this world, it was really awesome to have the option to have the recall done in my driveway! The technician was very polite and Covid cautious. I really appreciated this service.

With all that?s going on in this world, it was really awesome to have the option to have the recall done in my driveway! The technician was very polite and Covid cautious. I really appreciated this service.

I was driving down the road in a new town to me when my BMW X3 had alarms go off saying to drive to a dealership immediately. I drove to the ft Meyers location without an appointment. I was concerned I would be not be able to be seen however when I pulled in within 2 minutes someone was helping me and checking me in! And within another 20minutes they put me in a rental and said they would get back to me today. Within a couple hours I received a text saying they know the issue ordered a part and it will be ready for pick up in the morning! The service here is AMAZING! Not only was my car fixed the next morning but completely cleaned! I am so impressed and have never seen service like this before! I highly recommend Tom and everyone else I worked with that day! Thank you for your spectacular customer service and quickness!

very quick and reliable service and not the least my 750 is a Awesome automobile

Very pleasant, no-stress buying experience! Carl, David, Joe (finance Mgr) were all amazing! Carl was personable, so polite, engaging, and had a great sense of humor which we appreciate! We truly enjoyed the experience and LOVE our car! Thank you!

Tom and the service team are great! they always go out of their way to ensure everything is just right, and make sure you are comfortable of waiting.

Jeremy your service writer. He’s very patient and very kind understanding and compassionate there should be more of him around. I think you for employing such a wonderful person kind hearted

Jeremy He is very compassionate understanding and very trustworthy. I don’t know what more I could say about him other than maybe he should be training others to be more like him thank you for employing such a wonderful person

Jose Fonseca, my service person, was just awesome, as always. Thank you Jose.

Always a pleasant and expeditious experience having maintenance performed at BMW of Fort Myers.

Tom Simmons was more than helpful with my first service on my 2019 m5 no charge for oil change checked brakes gave me a nice report for my files and washed and vacuumed out car couldnt ask for better customer service thanks for everything

I recently purchased an X3 through Joe Weidenfeller at BMW of Fort Myers. Working with Joe was an absolute pleasure. He did such a thorough job every step of the way, from the initial test drive to the final paperwork. He worked with me to accommodate my requests and make the whole process run incredibly smoothly. Really appreciate his hard work and kindness!

Bought our new X3 last week from BMW of Fort Myers. The experience could not have been better. We were there for over 4 hours interacting with a number of people and all were great...and we drove off in our car the same day we bought it. This was our first experience with BMW and pretty sure it won't be the last.

Great service, the adviser are professional, the waiting area is clean and comfortable. It was a good experience.

I recently purchased a used 320i from BMW of Fort Myers. I was very pleased with my initial buying experience with Patrick; he was very professional and respectful. I also appreciated the other staff members in finance and the gentleman who went over all the features of my car before I drove away. I have had to have the car in the service department already, but it was no big deal. The service department and the people in it were so friendly and knowledgeable; when I described the problem, Jeremy knew right away what needed to be done. My car is certified pre-owned, so I was given a loaner vehicle for the day, and was not charged anything for the service. If you are considering a new or used car purchase, I would not hesitate in recommending BMW of Fort Myers.

Service with Jose Fonseca, flawless as usual!

Our salesperson, Julian Nichifor was the best! Very professional. Everyone I encountered was very helpful and friendly. Car was presented perfectly.

Everyone at BMW Fort Myers that I came in contact with was very courteous. A loaner car was given and My car was fixed in a short period of time.

Love this dealership and the respect we receive here. A++++ and have never bought at another Bmw dealer.

The staff was very helpful and timely. The only thing I was disappointed with is they didn't vacuum out the back hatch. It did look like they vacuumed the front and back seat floors.

Very accommodating. As always, service preformed promptly and thoroughly with consideration for my time frame.

Was having an issue with the iDrive in my 428i. They ran a complete diagnostic and found a few error codes. They updated the iDrive software and so far no more issues.

Jose Fonseca is awesome. The facility is always clean and welcoming.

Fast and flawless service!

Carol is an exceptional service advisor! She is always cheerful and very professional!

Perfect in every way. Service is fast, thorough and efficient. Jose Fonseca has never disappointed! His keeps you up to date on everything that is being done to you vehicle or that has to be done to it.

About 5 weeks ago, I lost my A/C in my car. I brought it in for service. A/C was immediately restored with a green dye in place to locate the leak. Fast forward to this week, my A/C went again. I made an appt., the A/C leak was located and was repaired within 24 hours. Super courteous, efficient service with a loaner vehicle. The staff is extremely professional! Would highly recommend this dealership for service!

Jose goes above and beyond to ensure his client's needs are taken care of on all levels. Jose has a deep understanding of the vehicles he services, quickly and accurately diagnosing any issues. Peace of mind is achievable when you?re vehicle is under his care. Thank you, Jose!

Carol Berger was attentive to our needs and provided excellent service and representation on behalf of BMW.

There are not enough words to express our gratitude towards John Finley and Ivan Molina. I looked at the car online on Tuesday and took it home on Wednesday evening. It was a smooth process from start to finish. We highly recommend BMW of Fort Myers. They definitely go above and beyond to accommodate your needs. If you’re looking for an exceptional salesman and finance manager, see John and Ivan. They’re the best! Thank you again for your wonderful customer service and for putting us in our beautiful 528i.

Jose Fonseca makes BMW of Fort Myers a 5 star experience.

This was my first visit to the service department at BMW of Fort Myers. Very happy and impressed with Chad and the entire support staff. Chad's helpful, knowledgeable and friendly demeanor made for a very pleasant experience.

It was great a experience the facility is clean the employees are very courteous. the repair was done correctly and i am happy.

Had a wonderful buying experience with John Finley and finance manager Ivan Molina. They went above and beyond to accommodate us and get us into the best car. They both stayed well past closing time to finalize our deal. Their dedication is admirable. We couldn’t be happier with our new 528i.

Joe is awesome!! Im in love with a MY BMW❤

My passenger front running flat was losing air, I brought in told the service greeter my issue. 45 minutes later he came back and said it?s ready. I asked what he did to it and he said we put air in the tire, found nothing wrong. I said I could of done that..... I brought it in because it obviously has a leak. He said do you want to see someone in service? I said yes that?s why I brought it into the ?service department?. A few minutes later Chad/Service Rep. came out and said we will address it. Sure enough they located a nail in the tire and since I had a tire warranty, tire was covered. Hour and a half later I finally had a new tire, car washed and I was able to leave. Very irritating that the service greeter was just dismissing me..... to send me on my way..... where I would be returning again to have the tire fixed, not good customer service! Thank goodness once the issue was escalated to Chad-Service he took good care of me.

Last week Thursday I had a flat tire on our 2013 BWM 128i and while it had run flats I had the vehicle towed to Ft. Myers BMW. During the meeting with the service advisor I was told that it's recommended to change tires every 5-6 years, regardless of wear. We also heard this from other so we opted to replace the entire set with new. Overall the service was very good but somewhat slow as we received the car back on Monday evening. Kudos to the dealer for price matching Costco...nice surprise and savings!

Milan did a great job selling me a car. He was accomodating to my needs. Ivan did a fine job completing all the paperwork. I am very satisfied with the customer service i received at BMW of Ft Myers.

The salesman Kyle was wonderful. The sale was quick and painless once we indicated how set we were on a price. The finance manager handled everything beautifully! However: 1. No one had a clue about where to find the owner’s manual and because the car was not a BMW, we had nearly no instruction on how to operate the vehicle., 2. An amber light appeared the very next day that we need to take to the dealer to figure out, and finally, 3. It seemed that the process was so speeded up at the end that the detailing which was to include a full tank of gas was not completed. We suggest next time to take as much time after the sale with the customer as is needed to leave the customer with a good impression.

I purchased a used vehicle online. It was my first time doing this, so I was a little nervous. Carl was super helpful and made the process incredibly smooth. I couldn't have asked for better service. They worked with me on the price and even delivered the vehicle to my house. They also did a good job with precautions due to Covid. Super impressed and would purchase from again.

Excellent service. Timely and accurate.

Great service from Jeremy

Excellent service. Carol Is a “Superstar”! Due to extenuating circumstances, we couldn’t bring car in ourselves. Carol and the service department picked up the car and brought it back after it was serviced. We can’t say enough. Professional and very human. Every dealership goes on about their service...most just can’t and don’t hold up to scrutiny. This particular car is out of warranty. So, it’s not being monitored by BMW anymore. This is just good service!

My experience with this dealership has always been a satisfactory one! My goals are always achieved with the assistance of the most knowledgeable, talented, and personable staff. Thank you for your consideration, it never goes unnoticed, and is appreciated more with every visit!

David and his team were on point and very professional. BMW Of Ft. Myers has the best sales and service team in southwest Florida. if your looking for a BMW this is the place to go. once again thank you David and Patrick.

called jose, he stated to bring vehicle in for service per my request. awesome service. in and out as jose stated when I contacted him. however, very disappointed with Management at BMW, no one from BMW or customers had protective gear on. I found this very strange since the pandemic is real. I have 3 underlying causes that make put me at a very high risk of exposure. I confronted jose about it and he apologized and stated that he would address this urgently with management.

Very professional and courteous!!!

The staff at BMW of Ft Myers are so nice including Alberto good sales person.

John Findley and Alberto Ramos were magnificent. I typically dread going to car dealerships, this is the first time where there was no back and forth, no unnecessary banter, the entire process from choosing, test driving and ultimately buying my car took less than 3 hours (and that was simply because they wanted to detail the vehicle). Awesome experience and one I'll be sure to remember in the future.

Great service and professionalism. I went during the COVID19 crisis and everyone who attended me was wearing a mask.

I was originally in contact with Walt, who was polite and not pushy! When I arrived, Walt was off for the day and we worked with Joe. Joe was the best car salesperson I have ever worked with. He was knowledgeable and also NOT PUSHY! I was in and out in 2.5hrs! Awesome staff and great environment! Thanks

Great experience...great people and great process...

From sales to delivery of the vehicle everything was handled extremely well. All questions were answered throughout the process and follow up was amazing. Will definitely do business again.

Jeremy in service is extremely knowledgeable and helpful, he made our experience perfect!

I brought my SUV in to be serviced. My go to advisor is Carol, she is superb! I’ve always had excellent service. Thank you Carol for being amazing!

Very good service center

I had two cars in last week. My service Manager, Jose Fonseca was perfect in every way and attentive to every detail.

Awesome service Jeremy is a Rock Star!

Very good service centers and very friendly service.

Carol in service was very professional and helpful. Car was washed but unsure if it was vacuumed as debris remained on the carpet. Timely completion of service.

I had two cars in last week. My service Manager, Jose Fonseca was perfect in every way and attentive to every detail.

Jose is fantastic. 4pm on a Tuesday, car started acting up on the interstate. I called him him up. He told me to bring it over, he had a loaner available. Dropped the car off, picked the loaner, and I was in and out in a jiffy. My car was ready the next afternoon! Everything covered under warranty. Far superior to the experiences I’ve had with another dealer in the area.

Great service and affordable cars ,what more can you ask for?

Jose Fonseca takes care of all my service needs, and John Findley my buying needs. Both make Fort Myers BMW the best.

Carol the service manager did a great and was very patient while getting my car fixed.

Very good experience. Milan was very easy to deal with and always responded very quickly. Was given a great price on the car I wanted. Process was very smooth, tech expert Joel gave great instruction on my car’s features. Would highly recommend BMW of Fort Myers!

Just took delivery of a new M vehicle. I could not be happier with the service and pricing I received from bmw of fm. Jordan was my sales person and knew the product, was 100% no pressure, very efficient with my time and a professional. I also had dealt with Tony the new car director, Ivan in finance, both 100% no pressure and a pleasure to deal with. During delivery they sent out a bmw "genius" to go over the tech features of the car and other important info. This is the first time I have felt really good about buying a car. Keep up the good work!!!!!! You have earned another loyal customer.

It was amazing service and most importantly very quick!! Service manager Jeremy Heinkel from BMW Fort Myers is just great person to take care of you!!

Great service and excellent buying experience. If you are not from FL you can be assured they will still handle out of state sales wonderfully.

This was the best car buying experience! From our delightful /knowledgeable and extremely personable salesman Scott Ruby to the awesome Finance manager Joe Bayko who got me a great deal and the “genius “ (sorry I forgot his name) who helped me understand the cool bells and whistles of my new vehicle! The nice “goodies “ (hat, coffee cups etc. )ended the experience on a positive note and I highly recommend this dealership for any car buying needs!

Went in for maintenance and service department found other critical items that needed repair. Thankfully, I still had warranty or else I would have been out of another $1K. All items were taken care of immediately.

This was the most positive car buying experience I’ve ever had! Scott Ruby was a great sales person full of personality and very detailed in every way! It didn’t stop there, the wonderful customer service continued with Joe Bayko in finance, who gave me an amazing deal that no other car dealership could match! The little goodies (2 mugs, hats etc )given were an added touch and the end of the purchase the “Genius” helped me understand how to use my new vehicle and I’ll definitely recommend this place for future car buying!

This is my 3rd Z4. A true sports car! I sat in my 2020 Z4 for the first time and the rush of my 2009 Z4 went through my body. I loved it at that moment. The body of the 2020 was wider, but it still gave me that cockpit feeling. I have been waiting for this car since the day it was announced it was coming back. The heads up display was a great addition. It tells you right away when you see your speed in red! I love all the improvements BMW made! I love my car! Thank you BMW!

Patrick and the entire staff were very friendly and treated me with respect. I would definitely recommend BMW of Fort Myers if you are considering a new or used car purchase. No high pressure sales.

Julien was very patient with us, and my wife got the car she wanted. Great, personalized service.

We bought our X5 in December 2019 from Walt at the BMW Ft Myers location. We had such a great experience. We recently took our X5 in for an oil change and it was a pleasurable experience as well. We were greeted by the service reps, spoke to Tom our service specialist and were taken to the lounge to wait for the service. We had a coffee and watched them service our car through a large viewing room. Not only was the service bay area clean, but it was a well organized. Because the vehicle was still under warranty, we had the wipers both front and back replaced and the oil changed. All we had to do was sign on the dotted line. We are very happy with the car and the exceptional service and attention we receive from BMW of Ft Myers. Valter and Lidia Medeiros.

My service advisor Carol is amazing! She is sweet, professional and always there for me and my car. I’d consider her a friend of mine! Excellent service 10 stars ⭐️

Prompt, courteous, explained everything

Went in for maintenance and service department found other critical items that needed repair. Thankfully, I still had warranty or else I would have been out of another $1K. All items were taken care of immediately.

Amazing team here One of my best experiences buying a car ever! From my salesman Chris, Joe in the finance dept and Steve on the genius team ... I can’t say enough. Chris brought the car to my home to test drive it and Steve came to my house tonight to get my garage doors programmed. Talk about service! Thank you all for making it such a memorable and amazing experience buying my new car.

Excellent customer accommodation and service. Met my needs and time frame.

Real straight forward buying experience. Saw the car online, got the offer sheet emailed to me, discussed the line items, showed up with a check for the vehicle and was in/out in an hour. Everyone was very courteous and other than the standard "here buy some warranties you should never buy" shtick that every dealer does, there wasn't anything under handed. All in all a good car buying experience.

I visited for the first time in June as I recently acquired a 2019 BMW. I wanted the car fully checked & serviced. I was catered to in a friendly and professional manner and staff truly went above my expectations. I've had other high end cars, and although service was not bad, it was not like this. This is one of the reasons I switched to another brand. I'm very happy I switched. I will definitely have more BMW's in the future.

Great service, great dealer. Tom, my service manager is the best!!

Carol is awesome! Carlos the Tech knows what he is doing! Service is great!

The service at this place, BMW of Fort Myers, is the best. I don't know how else yo describe it. It would make it very difficult to not get another car from them. Tom, the service writer is like none other that I've dealt with, and I'm in the car business! I am about to get my fifth BMW from BMW of Fort Myers. I tell everyone who'll listen. I haven't spent a penny on service and the little extra stuff they'll do for you is important to me. It's rare to find a dealership where sales and service are as good as this place. They really do treat you like family. Ron

Tom is first class, he has been helping me for over 15 years, he calls back promptly and he keeps me informed of the progress, he goes out of his way to help, very courteous, ask for Tom Simmons

The car was great, but the process was a little less fun. Biggest problem was the loan process because it sounded like we were only getting one hard inquiry on our credit, but they sent it out en masse to about 6 banks, because we got 6 hard inquiries. I later learned that these should only count as one inquiry given the time frame they were all taken from but for new shoppers, being given all that information up front would've saved a lot of stress (I would've saved my credit and just got a cashier's check before the bank closed). I understand that it's a process, but staying at a dealership for 6 hours is hard, mostly when it's waiting on other's for paperwork. All in all, I'm happy with my purchase and happy with the detail team. If you need a loan, get it pre approved from the bank yourself to save the hard checks. I tried it with one bank and gave up when I was rejected, hoping the dealership could help instead.

My appointment was as scheduled. Very friendly service by all employees. Accommodations were made, as there weren't any loaner vehicles available. Everything was explained by Tom. Extremely clean service center and waiting area. Highly recommend!!!

Every time I have my car serviced, it's done with a lot of attention to detail. Every time, they wash and detail may car in addition. Great dealer.

Walt our sales rep was very knowledgeable regarding vehicle.... Joe in finance was also very helpful...Steve actually came to our home and explained patiently the numerous technical features. Our only issue was the prep work of the vehicle... it was presented as washed ..but it wasn’t and we purchased the coating ...had to sit and wait while this was completed, but Walt made sure things were taken care of.

BMW of Fort Myers was efficient and professional in the handling of replacing our air bags and even gave our baby a nice shine afterwards! Highly recommend!

The entire staff was warm, welcoming, ... but most of all genuine... Ivan, my salesman is awesome .... he made all my requests possible. I reluctantly left a dealership which I had leased two different BMW?s.... they really made no effort to keep me.... I am so glad because I would have never realized how wonderful my experience could be at Ft Myers BMW

Tom was also very helpful at the customer service department. I forgot where I was because of his genuine kindness. The car feels and looks like new. Great job all maintenance crew.

I got into a pot hole and blew my 21 inch tire on my 7 series. I was met and welcomed by an amazingly knowledgeable service advisor of BMW if Fort Myers. My tire was replaced in one hour. Car was Fully Sanitized for free. I was offered few loaner cars as an alternative of waiting. Really great service experience and Great facilities with full Customer comfort on the first place.

Very professional and excellent service. I would highly recommend this dealership.

Carole Berger is personable and very knowledgeable. It?s a pleasure working with her.

Both Salesman we worked with were great. Finalizing the one item on the “We-Owe” was challenging.

I had the pleasure of purchasing my new car from BMW Fort Myers and for the first time, I actually enjoyed the entire car buying process! Kyle M. was a phenomenal salesman who went above and beyond to find the exact car that I wanted, even though it was not located at their dealership. He was very knowledgeable about all models, specifically the model I was seeking which took some hard work to locate. I highly recommend you request Kyle for your car buying needs. Additionally, the car guru Joel was extremely knowledgable and helpful when setting up my new BMW and teaching me all of the technology. I will say it again, the best car buying experience I have had yet and look forward to being a long term customer!

We have purchased many cars, but have never been made to feel as un-pressured and appreciated as Chris Hackett made us feel. We are in businesses that require top customer service. We understand the value. Your entire staff from start to finish never wavered in making our experience the best it could be. We will be back, we will recommend your dealership, and everyone we send your way will go directly to Chris. Chris is a huge asset to your brand and operation. Thank you for a pleasant experience and a great car. See you soon, Lori & Barry

Started with sales person on the BMW website chat Tuesday while checking out pricing. Went to the dealership on Wednesday still intending to purchase a Cadillac. Met Jordan who went through the different packages of the model comparable to the Caddy and bought the Benz Thursday. Just went back 6 months after my wife bought the SUV which she loves. I now have a 740i. Was in the showroom 30 minutes and car was DELIVERED TO MY HOME the next day. Signed a few papers and done. If there is better service and sales staff from a dealership I've never seen it in all my 60 years buying vehicles. By the way words cannot describe the 740i.

Overall wonderful experience buying my 2015 Honda Accord at BMW of Fort Myers. Kyle and the Used Car Manager David took great care of me and showed me a lot of different options. Kyle asked questions like what type of car I am looking for and what price range I was looking for. Once I test drove the Honda Accord, I was sold. After talking to Kyle about a scratch on the front of the car, he had the scratch buffed out before I left! Amazing experience and I can't thank Kyle enough for his help. Next time I need a car, I will definitely be coming back.

John Findley is a very professional salesman. I have used him two times now.

I brought my 2016 X3 in for service. The service staff was very friendly and professional. The service was performed in a timely manner.

John Findley was great to work with. He took the time to find the right car for me and guide me through the leasing process.

My experience with my salesperson, Jordan Knight was amazing! He and the rest of the team (special shout out to Steve the BMW genius), went above and beyond to make sure I had everything I needed, and were extremely accommodating. I will definitely be back to this exceptional dealership when I am in the market for another vehicle.

Everything was great from start to finish. Our salesman ,Joe, was well informed on the features of the car and answered all our questions about the car. He also informed us on the current financing incentives that made the car purchase an easy decision. I?d recommend Joe and BMW of Ft Myers to anyone looking for a quality car and quality dealership.

The staf is very friendly, no high pressure. The selection has a nice selection of new BMW's.

They could not reset my airbag or brake light without costing me $$$

Very courteous and efficient service

The personnel was professional at all times. The job was performed perfectly. The price was good and fair for the service. Waited time was appropriate. They even washed and check all liquids.

Fantastic customer service, friendly and professional. They took great care of us. Tim [CoastalMaids.com]

Carol is 10+ Great service experience

Sales person Chris and financer went above and beyond to work with me. Respectful and patient while all my questions were answered. Went out of their way when they didn?t have to. I was treated like family. Easy to talk to and not pushy. Car was nicely detailed. Even dismantled the console of my trade in and retrieved two earrings that fell through the cracks. My new used car is phenomenal!

BMW of Fort Myers, Florida treated me extremely well from the first second I set foot on the dealership grounds. They wasted no time showing me what I wanted to see and were not pushy at any moment throughout the process. I want to give a special thanks to Mike Arrison for taking good care of me. As well, I want to give a shoutout to Mr. Seaman and Joe Bayko for doing the same.

I was fortunate to be able to buy a used BMW coupe in beautiful condition, and this was made possible by the team at BMW Fort Myers. I want to especially thank the sales person Christopher Hockett who sold it to me and made sure everything went smoothly on the purchase day and beyond. He is a man of exceptional integrity and really cares about your experience. I had a few issues after the purchase and he did what he could to get answers. I would have given BMW of Fort Myers five stars, however, I had an issue with one aspect of the financing and the finance manager was not helpful. I do appreciate, though, how he initially handled things.

Salesman Walt R.: An experienced, polite, friendly, patient and knowledgeable man, who will find, what customer is looking for. Very satisfied. Manager: (don't know name) the same as Walt R. Other services - no problems. The car: Wonderful, very satisfied (it's our 4th BMW). The only, rather comment than complaint, I have: Too small control buttons and too crowded, particularly for somewhat aged eyes.

The service department did an awesome job again. Thank you Carol Berger and team.

It was a pleasure to work with Ivan Molina. He made the car-buying process easy and answered any questions that I had. I also appreciated that he did not put any pressure to buy. Overall, it was a positive experience from a car dealership.

Service department is excellent!

Carol Berger At Fort Myers BMW is very pleasant to work with. Shes very knowledgeable and works with you until the end. If you take your BMW in for service at the Fort Myers location, ask for Carol, you will not be disappointed.

Ft Myers BMW completed task quickly and on time...

Super fast and explained everything. The whole team was awesome!

Julian Nichifor was excellent to work with! He helped me through the entire process. Highly recommend him as a sales agent.

Fantastic customer service each and every time. I have been going to BMW of Fort Myers since 2015 and I have no intentions of changing. Chad S. in service is wonderful to work with.

Joe, Troy and Joel were all excellent people to work with. It was a fun and pleasant experience buying a new car! I would highly recommend BMW of Fort Myers. I’ll definitely be back!

Scott Ruby was great, answered all my questions. He was honest with me, listened to what we were looking for. He took the time to show me everything available, We purchased a new BMW X5 because of Scott!!!! Great job!!!!

The general manager is one of the best in the business and has a staff of highly trained and personable individuals. It didn?t feel like buying a car. It felt like sitting around with friends talking Cars. Great experience.

Excellent service

I am very satisfied and happy with the BMW In Fort Myers all sales Man and team performance very professional I Just buy a car last week, My first BMW they help me a lot for get the right financing. I want to said Thank you to the Dealership and special for two best associates work there, Alberto Ramos the Finance Manager and the best client Advisor Ivan Molina both did really a good job With me and very professional, thanks both and thanks BMW. 👍🏻👏👏👏👏👏👏👏👏👏👏👏👏👏👏

Chad was very attentive, and very courteous.

Everyone at dealership was professional and courteous!

Their service department is the reason I bought my last BMW at this dealership. They're professional, respectful of my time, and there's never a question if the repair demands keeping my car longer than expected, that they'll provide me a loaner car. It so deeply contrasts with my experience at the BMW dealership in Columbia, SC, which I used for over 30 years, it's like it's a completely different type of car! Even if I was still in SC full time, I would "road trip" my BMWs to Fort Myers for service regardless.

I just purchased a car from them and am beyond satisfied. Everyone I worked with, starting with my sales person Milan, were absolutely amazing. The finance gentleman was so very thorough and helpful along with the Genius Specialists Steve and Joel who did a great job of teaching me everything about my car. They definitely know and practice excellent customer service. Not someone who likes to shop for cars, I found the entire experience professional. They truly listen and they care. This was definitely the best car purchasing experience I have ever had. I give them my very highest recommendation.

Great service, customer care and they corrected the issue with my vehicle in a timely manner.

Carol in service is outstanding. She is knowledgeable, competent and personable. The service techs are thorough and reasonable.

We leased ur 330I sedan and could not be happier. GREAT CAR!!!

Sales agent John Findly was a pleasure to work with. He went above and beyond in helping me to select the best option for me!

John Findley is the man to hook up with at the Fort Myers BMW Previously Owned Dept. / Dealership. I got the best deal in 3 Counties, thanks to John--and the entire staff was very helpful and facilitating towards moving the process along quickly. Thanks ! Marty Stokes Sanibel, Fla.

Excellent service, fast, great coffee and snacks (Free) while waiting. Complimentary car wash and vacuum. Could you ask for anything more

While my title may seem to contain a contradiction, it is not. I was initially disappointed to find a chrome strip around the windshield of my several days old 430i convertible . However I was pleased with the efforts on the part of the staff to have the defect corrected immediately. There was no excuses offered and no delay in making me a happy customer.

Was taken in even before my appointment time. An estimated three hour repair took much less time which was highly appreciated. Thx!

Jose, my service advisor is at the top. I have been a BMW customer for the last 20 years after became frustrated with Mercedes Benz, and I can tell you that Jose is the best service advisor I have had i the last 25 years. I'm glad I discovered your dealership and Jose. He is the best of the bests!

Always helpful and service oriented. Carol is an excellent service advisor and makes sure that the car is in top shape. Timely appointment and completed as promised. Recommend highly.

Our group has been buying cars from Bmw Fort Myers since the last 15 years . The reason behind this was the customer service . They treat you like family . that's the reason I do go back is due to certain individuals . Jose in service , Ck the service tech always take good care of my car needs . Joe in sales , Joe in finance and Troy. These guys are the Main reason we keep going back to this dealership for our automotive needs . They Are a great Asset to Sonic automotive and Bmw OF Forty myers

Pricing was fair. Salesmans knowledge of product was very good.All support people were excellent. Would recommend them highly

My boyfriend has a BMW and we come here for his services. When my Lexus got a flat tire a few months ago, I brought it to the Lexus dealership in town to have a look. They could not find the problem. When it went flat again and I called for an appointment, three different people gave me three different answers to my questions. They ultimately tried to force me into purchasing four new tires even though my tires are brand new. I decided enough was enough, and called BMW as I know they do good service. Not only did they help me, they found the underlying reasons for the flat and saved me nearly $200 (a lot for me in these Covid-19 times when work is slow!). My experience with the staff was 100% more positive than at Lexus, and I was so thankful for their friendliness, honesty, and timeliness. Thanks again!

It starts with a sales Manager then a salesman Troy and Walt then Joe the financial team takes over to complete the deal. They beat 2 other dealers on price and made the process quick and easy. I must say it was the easiest car buying experience in my life which is a long time. I forgot to mention the BMW tech expert or geek I think they call them, sorry I forgot his name but excellent job demonstrating features of the vehicle and setup of app and vehicle settings. He even offered to stop by my home to demonstrate the functionality to my wife. Great team! Craig

By the heeding of my car's computer telling me that service was due, I made an appointment and was guided through the whole process in an excellent manner by the BMW service advisor Chad Swindle. The service was performed in a very timely manner, which again confirmed one of the reasons I drive a BMW.

Amazing experience Ivan Molina made the process easy and enjoyable. I’d recommend him any time really nice person. Overall everyone was very nice and welcoming.

Service went above and beyond more than fair efficient and timely

I found a certified pre-owned car online at BMW of Fort Myers that was exactly what I wanted. Walt Rawson was my sales person, and he was completely knowledgeable about all aspects of the car. Importantly to me, he stuck to the facts and he was not high pressure in any way. I emphasized that satellite radio was important to me, and he said that the car was equipped with it. As it turned out, it would require additional software at a cost of several hundred dollars for the satellite radio to be activated. I called Walt the day after my purchase and said I felt misled. He remembered our conversation, apologized and arranged for the software upgrade to be installed at no cost. I was prepared to return the car, but instead I came away impressed and grateful for the integrity and good customer service exhibited both by Walt and by BMW of Fort Myers. From now on it will be the first dealership I turn to when I need a new car.

My experience with Ivan Molina was exceptional. I came in from out of town as my car broker negotiated the deal ahead of time. He picked me up from the bus station and brought me to the dealership. After signing the documents with Finance he and the 'BMW Genius" (think his name was Steve) were very nice and showed me all the technology features and took their time as this was all new to me. Before I left Ivan made sure I had everything I needed for the long trip back to Miami. Overall my time with Ivan was great, he's very customer service oriented, nice and to the point. Next time I or anyone in my family needs a BMW we will be sure to consider BMW Ft Myers again, especially with Ivan to take care of the experience. Thanks Ivan!

Excellent service and good communication with Tom my service guy.

Great car buying experience! The process was efficient. Everyone was patient and answered all of our questions. Our salesperson, Joe Weidenfeller was great to work with! The whole process was a pleasure. Thanks to Troy Arch, Alberto in finance and Joel Brown for a wonderful experience

I couldn't of been anymore proud and secured with the service and professionalism at BMW of Ft Myers. As a Sonic Automotive employee traveling in my 2018 BMW 330e from our BMW Of Monrovia Sonic location in Southern CA to see my daughter in Ft Myers, I fully intended in making BMW of Ft Myers my stop as well. Big big thanks to Ken and Jeremy in service for good looking out 💪🚘🔧🔩 The no contact service was exceptional during this unfortunate time. I knew I was going to be in good hands not just from the Sonic Automotive family, but as a client. This is your BMW dealership Lee County and beyond ⭐⭐⭐⭐⭐

A big thank you to Carol in Service she always puts a smile on my face when it comes to my vehicle Thank you

Wonderful and prompt service! All the staff is always very helpful. Specially Jose and Kenny. Jose is very knowledgeable, service oriented and a joy to work with. Kenny is prompt and always has a shining smile! Thank you! Gonzalo Alberto Quiceno

All the staff is always very helpful. Specially Jose and Kenny. Jose is very knowledgeable, service oriented and a joy to work with. Kenny is prompt and always has a shining smile! Thank you! Gonzalo Alberto Quiceno

Tom in service always take care of me. It took a little longer to get a loaner but as soon as he did, he texted me to come in. I only had the car overnight because the service was so fast. Wish the service took longer so I could have had the loaner car longer :)

Quick, professional and on point!

I am very satisfied with this dealership, coffee machine is out and I do so enjoy my coffee.

BMW of Fort Myers professionalism & courtesy is consistently phenomenal from sales & leasing to service!!

Everyone was very professional and friendly.

Carol Berger was superb. I couldn't have asked for better service from her.

Chad and the service team diagnosed my Z3 and repaired it in one day with a very fair price. I have used this dealership in the past and will continue to in the future. Thanks again Bob R

Very efficient,gave detailed reports and provided Fastest solution

Throughout the sale process and later for service/maintenance the team at BMW of Fort Myers shows that they care about the customer. Client Advisor listens to what you want and follows through until and after delivery. Management is always available. Service Advisor takes the time to understand any issue and explain its resolution. Customer focused courteous and professional service from beginning to end.

Stopped in to look at the new Z4, met Jordan a sales associate. He went over the car with us, even took me around back to look at a few others that had just come in. Great guy to work with, went for a test drive, we really liked the car. He helped me get my car appraised on line since the car wasn’t there at the time. No pressure involved at all to make a purchase. He introduced me to Bob the manager (another very nice guy) again no pressure at all. Spoke on the phone later that day, made the deal and we picked up the car the next day. Great experience all around. I have to say everyone at Fort Myers BMW couldn’t be nicer. The car tech genius was awesome going over and setting up everything in the car with us. Highly recommend stopping by this dealership.

Worked with Milan on purchasing a 2020 BMW X2 M35i from BMW OF FORT MYERS. EXCELLENT EXPERIENCE. From initial contact to delivery outstanding service and response. I did my homework and felt they checked all the boxes.

Great customer service and sale team.

Chad is always super accommodating. He was especially willing to make the process go smoothly during covid19 situation. Thank you.

Showed up to buy the car at 8:30, wasn't finished until 12:00. Seems a little long.

Tom Simmons is the friendliest most professional service advisor I have ever had to have dealt with. The vehicle was delivered cleaner then it was when dropped off! From start to finish by far the best BMW service center experience I have ever had..

Great service always on time!

Excellent customer service! Tom Simmons always goes above and beyond !

The staff at Ft Myers BMW was very professional. Compared to the other BMW dealers in Southwest Florida, they gave me the best deal without stressful negotiating. I would highly recommend them.

Great customer service. Above and beyond!

Tom Simmons is excellent, he works extremely hard to ensure your service was done in a timely manner. He is courteous, knowledgeable and so easy to work with. Everyone we come in contact with at Ft Myers BMW is professional and makes me feel important and listens to my needs. I highly recommend this dealership.

Friendly and professional staff. Great buying experience

Troy and Joe and Joel were great! They were flexible and patient while I changed my mind a couple times. They are also very knowledgeable. I do not like being unable to download the Pandora App.

Straight forward and fair

First time coming for service. Tom Simmons went above and beyond to help me with my car! Everyone that I came in contact with was great!

I was so impressed with the repair service I recently received. On my initial call for an estimate I was shocked to find the bid significantly lower than the Naples location. My service rep was so helpful and my repair was done very quickly. Pick up was easy and customer service was on point. I was very happy!

Jeremy was great! Excellent service with a wonderful smile!

Purchased a used BMW from this dealership. Client Advisors Mike and Jordan were very professional and personable. Product Specialist Joel was very knowledgeable, patient and friendly. At all times they made me feel at home. When not in the negotiation stage, we talked like we had known each other for years. Would definitely recommend this BMW dealership.

Excellent service

I wanted to thank Jordan for our pleasurable experience when buying our car. He didn't pressure us, and instead just answered our questions. We had to have some work done after pick up and he followed through as promised while keeping us in the loop. I feel he went above and beyond, I love my car and wont hesitate to send anyone to Jordan and BMW of Fort Myers!

Service employees are always kind. They make me feel comfortable and welcome me with a smile.

Saw the car online. Went to check it out on Friday evening and did a test drive. Purchased it on Saturday morning. Carl was great. He was attentive and had a great personality.

Jose and the team did a great job. Picked up my car which made it very convenient during the quarantine. I’ve been going to BMW Fort Myers and have never had a bad experience. Jose is always so helpful and accommodating !

I have had nothing but great service all the around!

It can be summed up in one word - WOW! Being 78 years of age, I have purchased a number of cars over the years, but none of those experiences come close to the one I experienced yesterday. The sales agent, Julian was exceptional in his handling of the situation from start to finish. The same could be said of Alberto who handled the financial part, and Joel who thoroughly and patiently took me through the features of the vehicle. Without question, a fantastic group of people. If anyone is considering a car purchase, BMW of Fort Myers is the place to go. I highly recommend them.

Jose Fonseca went above and beyond to assist me during my visit. I am satisfied with the customer service I received... would definitely recommend!

Hands down the best in Southwest Florida and we tried another one....

Great Customer service !!!

Wonderful service and my advisor, Jose Fonseca is the BEST!

Absolutely recommended Pat did an amazing job, very friendly and professional.

Great customer service during this pandemic made a phone call next day they dropped off a loaner picked up my car a couple hours later they brought back my car cleaned sterilized and all the repairs were performed exceptional. Will use them again in the future

We were looking at upgrading our daughters car, BMW of Ft Myers went above and beyond providing quality, professional service from beginning .. no high pressure no price changes only fair pricing and professional service. One of the best experiences I have ever had at a dealership...

I was able to get a service appoint promptly... didn’t have to wait weeks. The service write up team did a great job and the service technician found a problem and repaired it without cost. I was very pleased with the experience.

Great Service and maintenance

did a good job as they should

I always receive the best customer service care with Jose Fonseca . He makes the experience unique , and pleasant . He takes his time to explain and help the best possible way ! Kudos Jose for an the amazing job you do taking care of your customers ! Thank you Isis

Good service , friendly atmosphere , quality product !

Everything was perfect, The people were nice, Excellent service thank you very much Bmw

From the first phone call with Patrick Mennard to driving my new car off the lot, this has been a great experience. Patrick is very professional and easy to work with. Chris, the finance manager, was very helpful, and the Car Genius is a Genius. They even washed my girl friend's car while she waited for me. They deserve an outstanding recommendation!

Excellent service and attention to detail. They did not try to "oversell" additional work - gave me the pros and cons objectively.

They brought my car to my house within an hour it was fast easy and friendly service thank you I will definitely recommend to all my friends and family!

Had a great experience. Recommend Kyle for your sales guy, he was awesome!! Friendly, knowledgeable and made me feel comfortable. Very happy with my purchase.

Great service with professional staff. Dealership is very accommodating with loaner car and all issues resolved.

John Findlay was terrific. Will definitely buy my next BMW from this dealership. 👌

John was very responsive and made buying a new car a great experience.

I took my BMW to do the recalls and the service and professionalism on behalf of Fonceca was great. Unquestionably I recommend it.

Jose fonseca excelent advisor,good and faster service.

John Fendley was such a terrific person to work with. Easiest car buying experience ever! Thanks to their great staff.🤗

I like this płace a lot. The service of the Dealership has been done to my vehicle in an excellent way after all these years. Previous appointment was on time and I was informed when all procedures were done. Very nice and friendly staff you can meet there. I recommend this place for anyone. Waldemar Wojtas

My service/repair was necessary. With all Corona Virus issues the dealership was professional and safe with out interactions. Was able to pay over phone. Friendly

We especially appreciated our Salesman - Scott Ruby. He was relaxed yet professional and informative.

Carol always goes above and beyond to help in service with any issue. I highly recommend BMW of Fort Myers to everyone.

Bought a new X7. The staff was very friendly. No high pressure tactics. Totally professional all the way. The Genius's are great.

Took care of everything in one visit - Jose really takes care of you.

Took care of us promptly and we?ll. Very satisfied. EJO

Greg C did a great job .I got the car that I wanted and the payment that I wanted .I love my new car

BMW of Fort Myers provided excellent service and even provided a ride to a golf course so that I could keep a tee time.

The entire experience was professional, prompt and pleasant. This dealership is top notch in my opinion. Everyone I dealt with was helpful and courteous.

Excellent service department

Sales will help in any way to see you are satisfied

I love my new BMW 430i, and the dealerships BMW Genius program. An employee they call a "genius" came to my house after I bought the car and showed me how to use lots of things in the car that I was not aware of. He even programmed the car's garage door opener, and it was so easy I can do it myself when I return to Delaware. They even wash the car for free as long as I own it. Never heard of such good service from a BMW dealership.

all personal were very helpful. All that was promised was delivered. Our sales person was excellent .

Courteous, prompt and thorough.

nice experience . great salesperson. wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww

Easy to schedule online, easy to drop off car, and we were kept up to date on what problems were found and when the car would be ready. Thanks Jeremy!

Good Dependable people with integrity did what they promised to do.

Great service totally me my expectations. I was in and out very quickly

Friendly staff and clean facility. Nice selection on showroom floor of new models.

I was provided a loaner as my car was to be serviced the next day. My car was ready as promised.

Always a good time my specialist Chad Swindle knows his stuff

Nice Honest people they did a good job on my car gave me a loner

They treated my dad and I with such care and respect. I felt welcome from the moment I stepped foot on the lot till I left.

Great experience buying a Rogue from the pre-owned inventory. Walt and Alberto assisted me with the negotiation and financing of the car I so much wanted since I saw it online. I loved woking with them, mostly because I was buying a car I love and they made it fun and fast, while being ultra-professionals.

The sales process was very professional and informative making the buying process enjoyable.

This is the second car I bought from BMW and specifically Carl . He is always very helpful and listens to my concerns and car wants and needs , try?s his best to make sure he addresses everything and gets me in the right car ! Finished off my sale with CHRIS in the finance department CHRIS was amazing !!!! Very efficient I could tell he has been doing his job for a long time . ONLY down fall was the car took to long to get here from Orlando (3 hours ) away ! I was purchasing a rental car for more days then expected because the car was delay but over all experience was good have already recommend a friend !

Milan Stanisic, our salesperson, was easy to work with., knowledgeable, and didn't pressure us. The concerns we had were addressed and corrected. The sales process went smoothly, and after sales support was excellent. We would highly recommend this dealership, and especially Milan.

The overall experience was a pleasure. The Sales Person was very knowledgeable.

Great experience! Treated with professionalism and efficiency. Highly recommended.

4th BMW I bought from BMW Ft Myers. All 4 sales went off without a hitch.Sales people and follow up with genius the best.

Excellent. Got in and out very timely. Very friendly service agent!

Michael Kirby was amazing! Great service , he went the extra mile taking care of our needs and Answered any questions we had! Thx Michael

I felt like I got a very fair deal both in the price of my new car as well as my trade in. They went out of their way to make sure I got the car I wanted and even held it for me until I could complete the deal.

Routine maintenance and oil change. Done quickly and as promised.

They have an excellent service department. The technicians are so friendly and courteous. It is always a great experience to get my car serviced here.

I have used this dealership for my last 4 cars and they are consistently reliable and eager to do a good job for their customers.

Worked with extended insurance company to pay for the repairs. Tom, nice guy to work with.

Carol is always the best in customer consideration. Thanks again

⭐️⭐️⭐️⭐️ Friendly staff and prompt service

Scott was a great salesperson! No BS, not pushy, listened to what I said and sold me just what I wanted/needed! Joseph helped us through the finance papers and extras we wanted for the coverage. Thanks guys!

Gregg the sales person made sure I get the car I wanted. He was helpful during the sale. I am very disappointed from the finance mangers. Lack of communication ,problem solving skills and professionalism. I bought two cars already. I am not sure if I return.

Love coming to BMW Fort Myers! I receive immaculate service every time I get my car worked on. I’ve been working with Jose for years, he treats you like family. Highly recommend coming here for all service/maintenance needs.

I highly recommend BMW of Ft Myers. I live up North but purchased my car in Fl because of the sales staff. I had shopped other dealers and was not given any pricing concessions. The sales staff spent time with me explaining all the options. Once the car was delivered they spent adequate time training me on how to operate all the functions on the car. I was very pleased with my experience.

I had a great experience purchasing a car at BMW of Ft.Myers. Would definitely recommend.

Great experience with the local staff. They really made my first BMW buying experience a great one.

Jose provides great service and he got my car up and running. I appreciate how he was available and answered my questions when I needed them. Just what I expect from my BMW service rep.

Jose was my service manager, simply oitstanding. I would recommend the Dealership to anyone and will contine to deal with Jose each and everytime I am in South Florida.

Pleasant, non-rushed experience. Our salesman, Chris Hockett, listened and showed us two vehicles which meet our needs. Chris introduced us to Joel Brown a product specialist who patiently explained some of the idrive finer points. We had one issue which Chris handled expeditiously. Tom Simmons in service gave us some advise. Chris has since checked to see if we were perfectly satisfied. Thanks to Chris, Joel and Tom.

You determined the cause of my starter failure was a mouse ate through the starter wire, and you replaced it at no cost. Thank you! However, your BMW Roadside Assistance needs to shape up! When my car wouldn’t start they sent a flat bed truck to retrieve it, but the transmission was stuck in Park. The driver could not shift into Neutral, so declined to tow the car. He recommended calling Roadside again which I did the next morning specifically telling them to send a truck with two dollies for the rear wheels to winch it onto the truck. They didn’t, and instead dragged the car in Park up the flatbed! That ain’t good for the transmission! They need to get better tow companies! Tom LaGuardia

Awesome service. I had a road-trip, and the service rep Chad Swindle made sure I was sorted for that trip... which included giving me a loaner car - whilst they further investigated my dashboard light! Super cool!

Excellent service. Highly recommend this dealership.

Courteous friendly staff, clean shop, very professional, typical dealer prices.

Excelente service, the best experience that I have in my life!!!

Carol is absolutely amazing. She is efficient, sincere, knowledgeable,and sincere. As a “car guy “ for over 20 years in the business, I give this service dept 5 stars !!!

I bring my 320i once a year in for service, no complaints, clean shop, very courteous staff, plus they vacuum and wash the car at no extra cost. Typical Dealer prices.

Dropped by today without an appointment with a concern about my TPMS and whether there was an issue with my Run Flats. Carol Berger Service Advisor was kind enough to inspect, assess and provide assurance that it was all good for my trip to Tampa. Took all of 20 minutes! I would not hesitate to recommend BMW Fort Myers. Thanks Carol!

sales and service this is my 3rd hardtop convertible purchased at BMW of ft Myers everyone knowledgeable and pleasant

Excellent . My service advisor continues to exceed expectations

Nice, professional people, very effective

the personnel were extremely helpful and worked hard to help me make this purchase. Bob the manager, Julian and Jordan sales personnel were outstanding professionals and made this purchase happen. I would like to extend my thanks and gratitude to these individuals from me and my wife. They all went above and beyond working with us.. thank you.

Friendly and courteous. No indication that required service was anything less than satisfactory. From all I can tell (not a mechanic), all work was performed well.

Awesome customer service and professionalism!!! They’ll make sure you are satisfied with your purchase. Friendly atmosphere. Come see Iván Molina he’ll help make the car purchase a great experience!

Muy buen servicio en especial el Señor Ivan Molina.

Excellent service- very acceptable price. Overall very good experience- would buy again. Serious business partner with good offers. very friendly staff and great cars- BMW at its best.

Thanks Walt! I?m glad to complete the survey but to require a minimum of characters to do so is ridiculous.

The overall first time experience went very well. The salesperson and team were very helpful and handled the sale very professionally.

Pretty good experience overall. Waiting for financing was a little too long

Service well done. I was treated like I were important and the vehicle was repaired as promised. Excellent job

Very good very professional people and very friendly

I came in on a whim, left with my first BMW, a 330e. Was treated like family by Ivan the moment I walked in until the moment I left. You guys earned a customer for life. Kudos to the entire staff, everyone said hello and acknowleged me, it was a first class experience, thanks again BMW of Fort Myers.

This dealership makes the experience of owning a BMW even better.

As usual, it nice to have the payment initially at or below one?s desires until the extras and add-ons come along and place you just about away from the comfy zone.

Excellent service, we are very satisfaced.

Normally buying a car is like going to the dentist for a root canal for my husband. We were just beginning our process of buying a car and stopped to see what they had in stock. Michael Kirby showed us several cars and went out of his way to answer all our questions. Even though they were closing for the evening, we never felt rushed and ended up buying a car! We went back the next day to pick up the car and there were no problems or surprises. We are extremely pleased with our purchase and will definitely buy a car from them again in the future!!

oustanding customer service provided by Tom Simmons from beginning to end

Only place I will ever take my X5m for service. Jose Fonseca was giving me updates on my vehicle the entire time and was incredibly helpful. Kyle McPherson was a great help in the showroom while checking out the new models. Will definitely be upgrading there soon!

Special ordered car and very helpful at all stages.

Called in for information before driving to this location and customer service was excellent.

Great sales team effort.You will not be disappointed.

The BMW representitive was excellent. And all other personnel were courteous and efficient as well.

Best customer service you can ask for. Jose Fonseca is the best Rep you can have there. Thank you Jose!!

Bought a nice used BMW X1 from Walt Rawson. Great experience and nice deal. I highly recommend BMW of Fort Myers!

I have worked with Tom Simmons for years and found him to be an honest and hard working person. I'm really skeptical of car dealerships service departments, but Tom has made me a believer. Very competent.

Service was done within quote and when promised. Facilities are neat and clean and offer nice amenities.

Best dealership I’ve ever Dealt with nice Staff an service guy chad kept me informed with my car they are the best!!!!!

The best experience ever, very professional and eficiente. I love my 🚘

We just purchased a used 128i three days prior when oil started leaking everywhere. We immediately took the car to BMW Ft. Myers and they gave us the unexpected bad news. All issues were fixed and they took great care of us in our time of difficulty.

We had service on our auto and also a recall. Everything was on time and expedited. We are very satisfied.

Always get great service . The staff is friendly and knowledgeable.

John Findley made buying a car very easy. Not your typical salesman. I would definitely use him again

Excellent experience all the way around. I had been a loyal Germain BMW customer but my last experience with them was less than favorable so I decided to try Fort Myers - best decision I ever made.

Always taken care of promptly and efficiently! Tom Simmons is my service advisor and is genuinely a good and nice person. He is always very honest and thorough when dealing with me and my vehicle.

These guys are exactly as they represent themselves to be!! Julian Nichifor was great to work with! Knowledgeable, punctual but not pushy, organized and everything else you would expect when making such a big decision. The entire sales staff was great! I live 500 miles away and my entire car buying process took less than a week WITH the car delivered to my front door! All around a great experience and the car is just what we wanted. Thank you everyone!

Tom is the most accommodating Service Advisor. I have had at BMW had 2 issues over 2 days. Handled very professionally and timely

My husband and I had a problem with the car we had and thought it might be better to up-grade to a newer car instead of repairing the one we had. We first decided on a used Honda Civic. After driving it over night we knew it was to hard for us to get in and out of it since we both have back problems. We returned it the next day and were going to get our other car back. then we decided to look at another BMW and bought it. Everybody was very nice and did everything to help us.

Friendly, efficient, supportive. Tom, in BMW service handled my disabled BMW problem immediately upon my arrival (via flat bed) providing a loaner, and guiding me through the required choices. Car was ready at the end of the day. Car is running like new. Prices are BMW like, but the experience is first rate.

My service contact Tom Simmons did a terrific job! He could not have been more helpful! Everyone in the service area were very attentive to any needs.

Entire staff was courteous and professional. Everything is clean and comfortable.

excellent quality and service, very pleasant environment and good price/value

Awesome, efficient, timely, friendly, courteous Will continue to use and recommend the service to others.

Excellent service and comfortable waiting area. I definitely recommend.

Great experience for annual service. Timely communication and appreciated the proactive calls to schedule the appt.

Love this dealership, everyone here is great, that are very attentive and do everything to keep you happy. Would continue to buy from them. They’re the ones that keep my fur babies safe on the road.

Tom Simmons did a great job, he let me come in right away in spite of the fact that you were very busy.

Couldn’t have asked for a better experience. Part was delayed, but gave us loaner car that was great. Carol, our Service Advisor/Manager is terrific.

Great service. Friendly, professional, complete service. Fair and honest. Chad Swindle is a great service advisor.

Professional, friendly, and helpful. From sales to service I find the people fair and honest. John Finley is a great sales person and Chad Swindle a great service advisor.

My service involved computer recalls and I scheduled an appointment. My service was handled by Tom Simmons in Ft.Myers who had the paperwork ready and a loaner car for me. Service was completed ahead of promised time and I was promptly notified I could pick up my car. I have dealt with BMW of Ft.Myers for 10yrs due to the service provided by Tom Simmons.

All work was completed ahead of my expectation. Service Advisor is get professional and has been very helpful over the years.

Our salesman Joe W. made the whole experience easy and enjoyable, which isn?t always the case when buying a new car. Find Joe when you get there, tell him what you are thinking, (he listens) and he will get you what you want. We felt we got a very great car at a very good price. Highly recommend Joe and BMW of Ft. Myers.

Great customer service ! Carol always goes above and beyond for her clients

Walt has sold me 2 BMW's and both times he was easy to work with. No pressure and remembers everything you tell him, he always follows up and I will continue to buy my cars from Walt in the future. Carol, my service advisor was very friendly and arranged a shuttle to take me to a local restaurant while my car was being serviced. Thank you for your outstanding service.

Went above and beyond my expectations. Friendly, courteous and fast.

The dealership & staff. Coordination of the staff from beginning to end. The process from first walking in through purchase & delivery.

What a great experience at BMW of Ft Myers. Great experience dealing with Pat Boehm-- a true professional who took his time to explain answers to my questions. Chris Covinsky in finance also did a very good job with finishing up the process and taking care of my questions. Overall very smooth, no hassle at all.

Recent purchase of X3. Friendly staff, exceptional service with wide selection of vehicles made it easy to find what I was looking for.

I've been dealing with Tom in service and Greg in sales and they are wonderful to work with in both service and sales. I would highly recommend them.

The experience from start to finish was amazing! Everyone that assisted me in the process was stellar. Highly recommend BMW Ft Myers

Good and through. Fast , courteous , service and nice to deal with

I knew what I wanted and my salesperson listened to me. He provided the expertise needed for me to make a good decision. I did four test drives of different vehicles and nothing was too much for him. It was a good experience.

Purchased a custom build 2020 BMW X5. Everyone was great from sales, management, to finance. Loving our new BMW! ??

Fast competent service. Easy to schedule. Nice facility.

Very professional dealership that cares about its customers.

I had my car serviced for the very first time with them. Very happy with their services. Will definitely go back next time.

Great service department.

This is the 4th car I have purchased at Fort Myers BMW! Great sales team, great service department!

Had to bring car in for service, now mind you, we didn't buy our car at this dealership, we just moved here recently. They took great care of my car, provided excellent service and are very friendly. Like how you can see the cars in the service area. Very refreshing approach, work area very clean as well. They really stand up to the BMW standards on quality and workmanship. When I buy another BMW, I will be shopping here.

Great customer service. Quickly in and out including wash and vacuum for my baby. I felt like part of the family.

Outstanding customer service, knowledgeable and professional! Extremely pleased from A to Z! Will definitely do business again!

Julian was very good and very professional. He seemed very customer service oriented,when we noticed small scratches that needed repaired

Best dealership experience we have ever had. Everyone is great and the facility it beautiful.

Tom Simmon in service is the best. Thank you for your hard work and always there to help......

The great deal on my 2019 BMW 430i. The entire team at BMW Fort Myers was friendly and professional.

I would recommend my service rep. Jose Fonseca at BMW Ft Myers. So grateful to him and his team.

What a great visit to Ft. Myers BMW on Friday! Everyone worked to make our new Z 4 purchase so easy and fast.

First time at BMW of Fort Myers. Chris Hockett, my sales associate went above and beyond to get the deal done. I would recommend him highly.

Quick, honest, friendly service every time for our X5.

Jose took great care got me a loaner as my seat belt electronics issue needed some extra time for parts and diagnostics

Always outstanding service from this BMW dealership! From the moment you pull in they are friendly and informative.

The service team at BMW of Fort Myers is outstanding! Carol Berger is the service manager that I have been working with since leasing my X5 in February and her attention to detail, follow up, courtesy and professionalism are definitely a 5 out of 5. My experience with BMW of Fort Myers has been exceptional since the first time I walked in the door and I highly recommend them😀

First of all ... I received very warm welcome... my X5 was properly serviced to my satisfaction

Great service always a pleasure to visit this dealership.

Called to have rear cup holders replaced. Took about 45minutes

Great communication from service department. They Did a good job. The shop was neat and clean.

Excellent sale, wonderful service. They always fit me in, help me save whenever possible. They do an excellent job of keeping my X3 in perfect condition.

Excellent service! I can always count on Tom in an emergency to get my car in and repaired/services! Great job unfailingly.

Had the have service done on sensors. They got me in the same day, gave me a car and had my car ready the next morning. Great service

Fixed all issues on time and rightthe first time within estimate

Tom was excellent....work done early and Phillipe was prompt with the pick up and drop off service.

I had a flat tire on the way to the airport for an emergency in CA. I called them and they were able to fix my flat so I could still make my flight!

Chad always welcoming and gets it done! Dealer cars are always clean and the device area has coffee soft drinks and snacks.

Great dealership.....friendly, clean, you always feel special. Always a great inventory & service is so dependable with weekend hours. Sales..so courteous/polite and John Findley is the best!!!

Chad in service great mechanics polite people

John was terrific and very helpful. delivered on time and as promised. My go to place for BMW service in Southwest Florida.

Service department took a bad day and made it better. This was a minor service call but I certainly was treated like I was “important “. Also Steven Williams has provided me information and instructions and I didn’t even purchase my car from them. I’m so pleased with the dealership that I wish I had purchased here.

All visits to the dealership have been pleasant. Best customer service .

Great service facilities from buying to service to retail gift shop. We friendly staff and family oriented atmosphere. Best deals in the whole region!!! Nicely picked inventory.

Owning a BMW is a great experience, but this dealership takes ownership to a whole new level.

Everyone was so nice. Everything I came in to have done was taken care of. Shuttle driver was very nice also. Was kept up to date on what was going on

Been lease customers with Sonic since 1999....10+ cars later...couldn’t be happier with their sales and service. Troy has been our go to guy from the beginning and Jose in service always exceeds our expectations!!

Excellent service! Service tech Jay was very knowledgeable and experienced. Service manager Tom did a great job of explaining things to me.

We found the Personnel and in particular John Findley to be professional courteous informative knowledgeable and very helpful in helping us make our decision on our vehicle. Given our experience with Ft. Meyers BMW and John Findley who really was the face of Ft. Meyers BMW we have every intention of buying our next vehicle from John and hopefully many more. Gary Loeb

I recommends BMW of Ft Myers Florida to my friends and family for a great great sales experience starting from the Director TROY, Walt the sales consultant , Joe B. financial director and Mr. Williams bmw genius. To all thank you gentlemen! 👍😍🙏

Excellent experience. Salesman Carl was fantastic.

People were friendly, professional and the waiting area very accommodating. Liked that I could actually watch my car being serviced and very impressed by the cleanliness of the facility. Overall it was an excellent experience.

I always take my car to John Ricciardo for service. He stays on top of my car?s maintenance and I don?t have to worry about anything. Always ask for John!

I've been dealing with Tom in service for years and he's the best. He goes out of his way to ensure you have the best service experience possible.

BMW Service is almost always professional and attentive. However, this last appointment was less than satisfactory. My service agent did not update me to ask about customer approval for repairs before proceeding. Although friendly and chAtty at pick up, car had not been washed as it wasun Previous appointments, despite the $1,500 charge for repairs. Not my usual BMW experience and disappointed this time . 🙃 normally I would recommend them , but not sure after this latest experience.

I’m mid 50 year old and have bought and leased cars for a awhile now. Fort Myers BMW made me fell comfortable. No pressure. I went with no expectations of buying, but I walked out with a car and if not for way the sales advisor Julien treated me, I don’t think I would have bought. Went to my local BMW Dealer for approximately same car and they made me feel like they were trying to get one over on me. Not BMW of Fort Myers

From the time I got to the dealership , I just felt like I was being treated fairly whether or not I purchased the car, but our sales adviser Lucien made sure that I had more knowledge about the vehicle I was looking at whether or not I purchased the vehicle. I eventually bought the vehicle and as of now not regretting it one bit. Very nice people and no big push to buy vehicle. My wife and I were made to feel comfortable when going thru the buying process, which is a hard thing to do and a refreshing way from dealership

My salesman Michael Kirby communicated well, and was a pleasure to deal with. Highly recommended.

My Service Consultant, Carol Berger is absolutely the best I have ever dealt with. She is the most professional and efficient representative of any dealership I have worked with. She is truly a great representative of the dealership. The service and whole experience was excellent and is always.👌

The team at BMW provided me with great and prompt service.

The staff was really polite and friendly, from the valet and service advisor. My service advisor was Carol Berger, she was very helpful.

Our sales rep (Joe Weidenfeller) was very friendly and professional, making it a hassle free experience.

Great service and great people !!

Very good experience they treated us great. We bought the car from another dealer out of the area.

My wife and I just leased our fifth coupe from BMW of Fort Myers. John Findley handled every detail perfectly, from order to delivery, with an unexpected EPA inspection and recall along the way. John knows the sales and leasing process thoroughly, as well as the vehicles themselves. We recommend John highly to both new and repeat customers. BMW of Fort Myers is fortunate to have him.

Great job team BMW, car is fixed and problem is solved. Mgr Ken went up and beyond and for that will get my service in the future.

Very good service and professional. They provided very detailed information about the car, very accommodating about the inspection. Easy process and straightforward

Is good working with the new car 🚘

After an absolutely terrible experience at Germain BMW, we could not be happier with the staff at BMW of Fort Myers! We had the car at Germain sold out from under us, BUT it was a blessing in disguise. We got the same model with less miles and more extras for $8k UNDER Germain’s “Best deal”. We cannot thank Julian enough for his kindness and straight forward attitude. From start to finish, it was easy and enjoyable! Thank you again to Julian, Joe and Dave!

Michael Kirby was great. And Joe in Finance was too.

Good customer service And sale team

This place do business in excellence. I recommend this place to the world. Go get your bmw. Ask for Troy..! Mr. L Mark

Bought a used vehicle From the BMW of Fort Myers they were exceptional they went above and beyond to take care of everything I needed . Special thanks to Chris Covinsky for being especially helpful

Outstanding experience and THE BEST customer service. We weren’t expecting to buy a car during our Christmas vacation but our impromptu car shopping turned out to be the best Christmas present. Thanks to Michael Kirby and Alberto Ramos for working all the details and their assistance, the whole process was smooth and completely painless. For these guys customer service is second to none. Now are already looking forward to the 1700 miles journey back to home, it is going to be FUN in our brand new M40i.