My 550GT is 7 years old , the rear suspension had a slow leak, they installed new units at a competetive price to non BMW dealers and gave me a loner while the work was being done. Car came back cleaned like new !

Tom did a great job handling my warranty repair.

Carl is great in sales as was Joe in Finance and Steve the BMW Genius.

When you buy the car you are told how great the car is (and it is) After you buy it they take you in a room and try to sell you all kinds on extended service stuff ,car care. You are told you will spend over $6000 in service in the first 4 years. Now they tell you, your NEW car is a money pit. Leaves a bad taste. The service on this car should be an oil change every 10,000 miles and the first 3 are covered.

Tom is my service representative. He is always making sure they take good care of me and my car. He is such a pleasure to work with.

My concern is with the buying process. I feel that I was given misinformation by the seller. The car info stated there was no warranty on the car, but during the purchase negotiations the salesmen looked at the computer and stated that the car had a warranty until 11/2018 and therefore convincing me that the written information was incorrect. This issue came up at closing about the warranty and I told the closer that we were told the car was warranted until 11/2018. The closer met with the salespeople I was led to believe the warranty existed. 30 days later I had an issue with a coil needing to be replaced. I was told I had no warranty. The dealer paid for the coil replacement. Within 45 days another coil failed. Again I bring it back and the dealer says there is no warranty. After negotiations with the General Manager we agree that we will each pay 50% of the repair cost and I now have no further warranty. My disappointment is that the dealer could have fixed this at the day of closing and I am not sure I would have purchased the car. The dealer has some work to do to repair my relationship before I would purchase another car from them. The service people did an excellent job. I feel the General Manager was fair with me under the circumstances as he was not in the employ at this dealer at the time of my purchase. I do feel that the dealership has some work to do with its sales force making sure the company's integrity is more important than an individual sale.

Excellent BMW dealership. Kudos to Chad Swindle, service advisor.

My service manager Jose Fonceca is the best in the business. He really takes care of his clients. He is a man for a promotion

oil change and car wash, 2hours+, could do better,but overall good experiance, mark was excellent

Carol Is the best! If you need to take your car into service for whatever reason, she will help you, and follow trough, making you feel cared for, genuinely. I came in with a tricky problem, and she didn’t give up. Listened to my comments about when/how the error goes on, discuss further with the mechanics, called to inform me of what’s going on... priceless. Thanks a million again, I have a crazy busy life and she made it so much easier during the repair of my X3. �

Carol was great. Put a less controversial tv station on besides FOX.

This was our first visit for service and we were very impressed with the personnel and the facility!

Service quality seems to have improved greatly over the years.

Recall repair. Car is getting on. BMW has had a few recalls. Airbag, motor bolts and this last one. Ken is a great service manager. Ms. Berger took care of it as soon as I drove in. Washed and vacuumed. Got me out in an hour, hour and a half. Didn’t kill my day. BMWs are not cheap. They deliver what you pay for. Service is potentially a buzz kill. That’s why the service staff is so important. These people did what you’d expect from a premium company.

Good. Friendly seemed interested in helping. Like the dealership.

I had heard that there were issues with service department however I was pleasantly surprised with the quality and professionalism I received. One small paint scratch on lift gate from service tech. Didn’t notice it until I got home. Tail gate issue ( rattle) resolved so I let it go. I will be returning for service at this location.

Real professional environment. Carol did a great job as my advisor. I will return for future services.

BMW took care of all service issues in a timely fashion.

I cannot speak highly enough of the outstanding customer service I received from Alberto Ramos. From beginning to end, Alberto was truly focused on ensuring my car buying experience was as smooth and pleasant as possible. Always the professional, he answered all my questions and never once made me feel like I was dealing with the stereotypical "used car salesman". Thank you Alberto and BMW of Fort Meyers!

THe car was ready as promised, and a day early! Kudos to Chad S. the service advisor!

I'm came needing an oil change and the service department was very good.����

Had a great experience last week at BMW of Ft Myers. I needed an unsafe tire for my X5 replaced but the dealership where I bought the car didn't have it in stock and I would have needed to wait one or two days for them to get the tire. BMW of Ft Myers not only had the tire in stock, but Carol was able to fit me in on the spot and replaced the tire. Not only that, but the cost was nearly $100 less than the other dealership! Assuming my next car will be a BMW, I will be getting it at BMW of Ft Myers.

Beyond the call of duty in every respect. Accessible, accountable, communicative and fair. I would go back in a heart beat and mine was not a small repair,, close to $ 3 k. Thanks Chad!

My repairs were scheduled and performed in a very professional manner.

It was nice experiment with bmw fort Myers. Jose is my customer rep and he took care of all issues with my car very well.

I have been going to BMW Fort Myers for the past 15 years for service and the service department has always treated me fair, resolves my problem and has given me excellent service. If there is a problem it is always handled professionally and fairly.

An amazing experience! Sales representative and General manager provided a comfortable setting in our purchase. They listened and spent time in providing the car we desired. They got it right.

My service was completed okay. Replaced air bag and provided rental car. Thanks.

Very courteous and go above a beyond to see that you are satisfied with your BMW!

Excellent experience with both Chad in service and Gregg in sales. We love our new X3.

I’m very grateful to live so close to such a great BMW dealership! Michael is my service concierge, and I highly recommend him. He supervises my entire service procedure clear down to a simple oil change and calls me to keep me updated all along the way. Can’t say enough great things about FM BMW and recommend you ask for Michael.

Had a great experience, first purchase of BMW car, with the BMW of Fort Myers dealership. The ladies and gentlemen are professional well informed with there service and standards. Alicia Farman Assisted me with great and positive attitude. She was very knowledgeable and provide useful information about the vehicles I test drive that day. Once I was able to choose my vehicle I was directed to John Findlay which was extremely busy but managed to truly give me a first class BMW experience. Overall would like to thank everyone at the BMW of Fort Myers for making my first experience pleasant and wonderful and looking forward to continue that experience! First Class

Customer service of scheduling the appointment was a nightmare. The automated email system the dealer has in place to confirm or change appointments is not properly managed and does not work. The dealership is short of personnel in the service department. It takes several repeated calls to even get the courtesy of a call back.

You could not fine a better service experience. convenient, on time, courteous and as for the service adviser, Tom he is always on the go but is so good at his job, he takes very good care of each customer. It is a pleasure to observe his dedication to providing a pleasant experience

Our first BMW. What a wonderful experience. Would highly recommend BMW of Fort Myers and our salesman Patrick Menard. Steve also did an excellent job explaining all the amazing technological aspects of our new car. 5 stars across the board. ?

I found the service just fine and appreciated the free rental car. Chad was get to work with.

My visit to BMW service is always professional, expedient, and friendly. The lounge is clean, comfortable.

Very nice facility, great service team. Time required for service with an appointment was a little longer than expected.

Chad rocks! Always friendly and very helpful. A great service advisor!!

My SUV was in for service and had to stay over the New Year weekend. I was provided with a loaner car for the weekend. Very nice experience. I will buy my next BMW at this dealership.

News my needs and able to answer my questions about warranty

My second (warranty) service at this dealership in the last 13 months. Tom Simmons, my Service Advisor, was thorough, professional and cordial. Completely satisfied with this dealers service.

Total assistance in the leasing of 2018 Vehicle. Troy and Gregg could not have been more professional and accommodating.

I had no problems. Vehicle completed on time and no surprises.

Excellent Service. Carol thank you very much!!!

SERVICE WAS AT THE APPOINTED TIME AND COMPLETED IN A REASONABLE TIME.

I asked my service professional to check out a knocking twice and he said the tech drove the car twice and didn't hear anything. I picked up the car and as soon as I got down the road the knocking was there. Was really disappointed. They did take care of all 3 recalls that brough me there in the first place. I have always had good experience with Tom not sure what happened on my last visit.

There was no record of my appointment when I arrived at the dealership, hence the 4 stars. But, they immediately got me in and completed the service within the promised time frame. Friendly and helpful staff.

In reading some of these reviews I am wondering if we were at the same place. I have two services from this dealership since I moved to Florida and they have always been excellent in servicing my needs. When the service could not be done quickly I was given a loaner and text when I could pick up the car the next day. Could not ask for anything more

On time for 9:30 appointment for 5000 mi service. Service coordinator Tom was effective and pleasant but took two hours and no loaner car available. Felt like they were overbooked/ under manned. Upon arrival individual meeting us was abrupt and not welcoming. You might consider service model of Lexus.

Service was great, but lousy job washing my car.

Service was great, but they did a lousy job washing my X3 after, dirty than when I brought it in. Next time I think I'll tell them to just skip the detailing.

Friendly and professional staff. Easy to get appointment. Great waiting area

Great service . Got me in right away . I had a flat tire and I was given the next appointment , I was on the road in an hour and a half !!!

Unique and efficient service system. Call for appointment. Assigned a personal representative. Explain needs to rep. Wait in modern, clean lounge or go off site and shop (as one lady did presumably in dealer car). Car was fixed and washed. Rep explained in detail.

Excellent service, as always! Dealing with Chad is always a pleasure, and I appreciate the loaner each time!!!

My BMW 328i 2010 has got an excellent service at BMW Fort Myers. The car has got all new oils and filters and even new brake fluid.

Easy to make appointment. Quick and efficient service. Friendly and knowledgable staff.

Both Victor in service and bill Schmidt in sales were easy to work with. I had a little issue with valuing the trade in but things went smoothly. I buy bmw's and Lexus because of the products but also because of the quality of the service they provide and the professionalism of the people who work at those dealerships. The Ft Myers BMW location maintains that excellence. Thanks Wayne

Great service and got my BMW running like new. I appreciate them going over the procedure and why it was taking so long to get my car back. They truly did a good job and i was more than satisfied driving it out of the parking lot.

I have used Walt for 4 rentals. He keeps me up to date between purchases and diligently reviews my priorities and concerns before my next rental.

First class treatment by Service Advisor, Chad Swindle - problem resolved under warranty - car purchased 2 days ago

Rent car was uncomfortable , I just to drive VIP cars

It took awhile and I was hesitant that I would have to take the car in separately to have all the recalls done, but to my surprise they did them all at the same time. I was also surprised as I did not purchase my vehicle at this location.(However, I am dissatisfied with my BMW dealer in Chicago (Perillo) as I purchased my leased car and surprise no spare tire and no DVD player, who buys a $60,000 car without these features?) And, after my warranty expired my radio went, would have been nice if I had a DVD player.

Jose Fonseca was amazing! He is my service advisor and helped me through a difficult time with everything that happened from hurricane Irma. My engine was flooded and needed to be replaced. He handled everything and made the process as smooth as possible for me.

My local dealer service does not offer the service that FT Myers BMW offers. I travel an extra 25 miles because FT Myers BMW has earned my business.

While in for a routine check up, oil change, etc. found everyone that I came in contact with very friendly and asked if I had any questions about the car. Was taken in a timely manner and was able to watch as they worked on the car. Impressed that the garage and workers were all neat and clean. Good experience. bc

I'm came in from out of town needing an oil change and the service department was very good.

Jose is my Service Advisor and he has impeccable customer service. I will always own a BMW

Needed drive flat tire Replacement.Service rep. Carol made appoint For same day.Carol was knowledgeable and provided a very competive Pricing. My experience was 5 star pluse!

Always BMW first class. Purchase Z4 from Sonic BMW Nashville in 2007 and 2011 z4 from Cain in North Canton and 2016 Z4 from Fields. Outstanding dealings from all BMW groups. Purchased 6 BMW vehicles total. Now BMW enthusiast. Truly Ultimate Driving Machine! JL

Good Experience. Smooth process. Good pricing and good deal on trade in.

I was so happy with my experience at Ft Myers BMW. Everyone was more than willing to help me in any way they could. I had John Findley as my salesman. He was amazing! Got me a great deal and went over above and beyond for me! Want to buy a car? He is the best! Very very happy with everyone there!

My experience at BMW of Ft Myers was made extraordinary only due to the fact that I had an amazing sales agent helping me, Mr. Patrick Menard. I have bought 3 cars in 7 years and each time was an excruciating process with lots of long hours of hassles. Not this time and I believe it was only because I knew what I wanted and Mr. Menard not once tried to pressure me into something else, give me false hope or seem ingenuous. I went to this BMW on one other occasion met the sales person, knew it wouldn't work out and quickly left. This time, when I found the car I wanted the combination of a person really looking out for me gave them the sale.

Brought my 5 Series in yesterday and had a great experience. It took about 20 minutes longer than was stated... However, Jose Fonseca was over apologetic. Upon Checkin, he was very knowledgeable and friendly Great Experience 5 Stars all the way

I had some issues with the way my car was serviced and the GM called me and took care of everything. Much appreciated.

Jose is phenomenal. He is very attentive, professional and efficient. He goes above and beyond and is the reason I do business with BMW of Ft. Myers.

Exceptional combination of friendly staff and highly trained technicians. Very impressed with all aspects of the service team.

Jose was amazing and satisfied with the service he provided like always. He helped me get everything done as soon as possible.

Gregg Cuozzo and Chris Corvinski did a great job on the purchase of my first corvette!

Professional service but at a significant cost. The total price for the work completed seemed to be very high

Had good service overall, but the process was very slow from scheduling to completion.

This was my 3rd new BMW ordered from this dealership. As usual everything went very smoothly. Reasonable price on new BMW and for my trade (tried BMW dealership in Naples on all 3 purchases but their offered trade-in allowances were always much lower). You will not find a more honest and professional salesperson than Patrick Menard; it?s worth going to this dealership just to be able to work with Patrick on the deal.

Great people and a wonderful facility. Glad I purchased my Certified Preowned BMW there.

The sales and sales management staff was excellent and very attentive. They found the exact car we were looking for, detailed it before we took ownership and then walked us through the myriad of controls that comes with a BMW. Could not have been happier.

They fixed it quickly and did it right the first time.

Alicia Farman is a great associate here. She does an amazing job at her job. You can tell she is super dedicated to her job and at making sure the customer is happy and everything. This girl is definitely a hard worker and is definitely a keeper!

Ask for Alicia, she's absolutely amazing, very helpful, patient, and most importantly she's honest. She won't waste your time, you won't leave unsatisfied!!!

My experience with BMW of Fort Myers has always been exceptional. All repairs to my car were completed. BUT MY GAS GAUGE IS NOT WORKING! IT WAS WORKING FINE WHEN I DROPPED THE CARE OFF. TOTAL INCONVENIENCE TO TAKE CAR BACK TO BMW AGAIN!

Car dealership

Very good experience but a little disappointed in the service. I was told I could not change my windshield wipers b/c the timing was wrong(30 days) too early, now I have too make a new appointment to have this change, it does not make any sense to me. My time is valuable especially when I have the service warranty.

We were looking for a car for my mother. I sent out an Email Sunday of last week ,by Monday we were contacted and we went to see what was available . Needless to say we have a new 430i convertible . We could not be more pleased. Leslie was great !!!!!

Mandatory airbag replacement - first time to this dealer, Immaculate work area .

Went in for a recall and everyone treated me as if I was purchasing a new vehicle. They went ahead and checked my tires since my light was on and gave my vechicle a wash. Moved here from out of state and this dealership is an upgrade from the one that used to service my car.

Awesome BMW dealership!! Others may be larger but none so helpful and endearing. From tremendous help in sales and finance to the outstanding service, this management team has it all working together for the customer. Great dealership BMW!! Five stars if we could upgrade the car wash!!

It took 4 hours start to finish, but we left with what we came for.

Quick service fast turn around complete work pleasent environment

Excellent. Even provided a loaner car. The best.

Jose did a great job getting me taken care of. I appreciate all his help in making things happen. With the hurricane blasting thru the area things were challenging. Jose made sure I was taken care of.

Carol was so helpful in servicing my X5! She is new to Fort Myers and I'm so grateful she is my service manager...so courteous and sincere!! Nice job BMW!!! David J

Best car buying experience we've ever had. From start to finish John Findley was the most helpful and personable person who actually listened to our needs. The dealership itself was pristine. We have been car shopping for three weeks now and they provided the most information on our used vehicle with extensive paperwork on their inspections. All of the above is what led us to feel the most comfortable purchasing from them. Overall fantastic experience, especially John's customer service. We would highly recommend John and BMW of Fort Myers.

Very nice experience. I had car issues requiring BMW repairs while traveling. BMW of Fort Myers took great care of me. Chad in the service department was supportive. The best experience I had at a dealership since the warranty expired.

Great service! My service adviser did a great job for me and took care of all my service issues and some recall issues as well! I would give 5 stars except I had to get a rental car as a loaner car for they day. This just took longer that I thought to drop off my vehicle for the appointment.

Tom Simmons was fantastic, had an issue and he got me in immediately. He always there looking out for his clients. He makes car troubles seamless:-).

Tom Simmons is great! Good customer service. Very thorough.

Older Z-4 was making a noise in the front. After a test drive the correct diagnosis was made, a fair price given for repair and the job completed in a professional manner. Chad went out of his way to build customer trust. Love the way this service was handled. Cheers!!!

Jose in the Service Department has always been a pleasure to work with. I've had three BMWs and have never had an issue bringing the cars in for service.

Bill Schmidt made this the best car buying experience I've had to date. Friendly, patient, attentive, and knowledgeable without the high-pressure sales push which I very much appreciated. I received top notch service and attention and couldn't be more pleased with my experience at BMW of Fort Myers. Thank you Bill and thank you Troy. I'm loving my new vehicle!

I came in for an oil change and was also given new wiper blades for free. In addition my car was washed. Everything was fine except the inside of my BMW was not vacuumed, or not vacuumed well.

Excellent service,my tech jose fonseca the best he pick up the car in my house and when is ready him send me the car back

Visited dealership for routine service. I was offered a private area in the Business Center to setup my laptop and work while service was performed. Was alerted via text when vehicle was ready. Car washed and cleaned and sparkling new! Absolutely the best customer service on the planet!

Walt is amazing in sales & if you need go for Sheila brown. Love this dealer & my new 7

I took my X5 in for a check engine light. BFM told me it was a problem with the fuel pump, and repaired it promptly. The total cost was covered under warranty!

Thank You nothing else to say............................................

Wonderful experience, I dropped my car off and had the best customer support.

We found the car we wanted to purchase here and we had a successful negotiation for a decent price. Service is good, although getting a loaner takes time in advance.

Good service specialist, quick turn around, nice facilities

Fort Myers BMW was straight forward with the trade value of my car. There were no surprises in putting our deal together. The salesman, Walter Rawson was very efficient in getting the deal completed and the car delivered. Overall, I would definitely recommend both Walter and Fort Myers BMW as this was a very positive buying experience.

Outstanding staff and service, they always exceed my expectations.

As notified on my BMW dash alert, made an appointment for service. Entire event was handled very efficiently

My BMW adviser is the best. I enjoy talking with him and getting his valued advice. The service is good and I will continue to use this location.

Great job helping us find the perfect car. Our salesman Greg was on the front line with answers to our questions without too much pressure. We are thrilled with our 2016 BMW X!

Service was prompt, very good and Sheila was absolutely great to work with.

Overall Excellent, just the Business Manager, forgot to charge me 3k from the total, next day he called me back at work hours, and I had to make His urgency, mine urgency. Good for him, as an Honest person, sent him the difference. No letter of apologies. Funny that he was making a comment about my hand writing when writing the check. Hoo well.

It was easy, smooth & streamlined. I got what I needed right away which with my busy schedule is very important.

Very good experience.The salesman was very nice and very helpful

pleased with service and employees. would use again for future repairs

I had problems with my M6 after having it shipped from Texas. Jose worked through the long list of problems with me, worked on creative solutions to help reduce the overall repair bills, and kept me informed by phone or text several times per day. I would highly recommend this dealership based on the service I received from Jose.

First time I ever dealt with a BMW dealer and if this is the way they all are then I'm not dealing with any other...This is a car dealer you can call whenever and even drop in with a faulty tire sensor and they fix it on the spot, great waiting area, you get to sit in an m6 convertible or any of their A1 quality cars and suv's and have an adult playtime checking out the next incarnation of purest motoring.

It is always a pleasure to come to the BMW dealership. The waiting area is always clean. The refreshments are good and the garage help was very nice . The car was finished on time.

Great service and friendly competent staff. I'll definitely be going to them for all ourBMW service. Special call out to Tom Simmons - a superb service advisor

My salesman Kenji took great care of me. He made the whole process very smooth.

Excellent job repairing my X5! The best it's ever ran! Excellent job washing it too!

BMW of Fort Myers is one of the most honest and trustworthy dealerships I've dealt with. I trust my car to them explicitly.

I went in with a loss of power issue. The Service Department meticulously went through every aspect of the fuel system to determine the exact cause of the loss. the problem was found and resolved quickly. The Service representative and mechanic really took great care in seeing that my issue was resolved quickly and that i was kept informed all along the process. Very knowledgeable staff and management. They turned a repair issue into a "good experience" I would highly recommend them when you need maintenance. x x

Took car in because engine symbol was on, problem found and solved

great service and positive attitude...........................................

Purchasing my care was a pleasure. My salesman was great. When paying for my car and going through the paperwork i was presented with a number of ala carte items for purchase and the process was high pressure.

Great facility and customer service. Everyone in the facility was so friendly and professional. I'll give them an A+! They new that my car problem needed to be addressed asap since it was an emergency issue. Not only that they delivered but the price of the service was very generous!

Excellent service from Jose Fonseca, as always. Good price for tires

Excellent service as usual from BMW Fort Myers. My car was serviced quickly and to my total satisfaction. Thank you.

Perfect in every way. Helpful, knowledgeable, thorough, and friendly.

Excellent service. On time, washed car, did maintence.

Improved! This company in the past lost customers because of service or attention issues. But right now they made it 100% right. Hope it goes like that. Fully satisfied.

I have had 16 Mercedes and in the most recent one many problems. We decided to make the change to BMW and in my 40 plus years of buying new cars, this dealership and people there are some of the best, most patient and friendly I have ever seen.

Every time I come to BMW of Fort Myers I have an excellent experience! The front desk always makes me feel so special. My questions and concerns are always answered.

Walt was great.....very knowledgeable about the car, professional, and provided good customer service. However, it took 3.5 hrs to complete the transaction, which i feel is way too long. I would recommend to Walt to anyone looking for a BMW.

We had a fantastic experience purchasing our new car at BMW of Ft. Myers. We had an idea of the car we wanted before we went there so we made an appointment with Patrick before we went there. What a pleasant experience! Patrick is a true professional, knows the product line inside and out, and made the transaction a very smooth one. During the test drive, he even indulged my husband and we stopped at the local orange stand so he could shop for oranges. After I stopped laughing, I was sold! Everyone we had contact with at the dealership was extremely friendly and helpful. We didn't encounter any "lofty attitudes" like we have experienced at other high-end car dealerships. We will do business there again.

My car died in the middle of an intersection while I was on the phone to the service department.. Jose came out and helped get it off to the side of the road and safely onto the tow vehicle (the tow truck driver didn't know how to get it into out of Park and into Neutral.)

Excellent staff! Professionals through and through!

the repair was good the facility and shop were nice and clean.

Tom in service in Fort Myers is really efficient. He cares about his customers and does his job well. I love the new text system as well. Thanks again for a super job. Penny H.

excellent service. Great communication throughout the process, explanation of issues and corrections. Car all washed and ready when promised.

Great experience with the service dept, especially Tom.

Jose Fonseca in service- is absolutely amazing!! 10 years as my advisor and I have never seen someone work as hard as he does to please his clients. He is People oriented, a problem solver and actually cares about his clients ... I can not stress enough that anyone who needs their car serviced- to request Jose Fonseca- as their advisor.. Jose needs a raise and a promotion.. I can not stress that enough!! No one works has hard for their clients as he does. Request him next time. You won't want anyone else as your service advisor. Sonic motors needs to honor this man and his accomplishments!!

Tom Simmons, My service representative, was very professional and helpful, The recommended work on the automobile was performed within the time-frame estimated and I was able to perform my daily schedule by having a courtesy vehicle provided.

With the lease on my i3 nearing its end, I was contacted by Fort Myers BMW with several incentives to purchase a newer version. I had already begun to think about my options when the lease ended, so the incentives provided more information, and motivation to make the change sooner, rather than wait until the end. I love my i3. I have loved it since i first drove one. So, getting another wasn't really a hard sell., especially with the dealer incentives. I also love the Fort Myers Dealership. Everyone is always so nice, and so helpful. I have been incredibly busy, but everyone at the dealership was so patient with me. My new i3 has an extended range over my first one, a few more bells and whistles, and is really sharp. I have talked to many people about my car. The electric technology is amazing, and the additional braking safeguards are not possible with a normal combustion engine. The i3 is truly a special vehicle. I wish more people were driving them. I love my i3. :)

Good service and the agent Jessica Jimenez was very pleased and helpful, knowledgeable and professional in serving BMW clients. Thank you Ms Jessica!

They got me in and out with a new battery in reasonably short time. The service staff is efficient and knowledgeable. Highly recommended.

Typically professional interaction, efficient and friendly service.

excellent service ,service officer did his with a lot courtesy,they offer water or coffee during waiting period and wash your car

Overall great . Sales representative behaved good with me.

Chad Swindle is an excellent Service Advisor! He really knows how to treat your customers!! Give that man some kuddos!!

What an amazing experience we had here!!! By the end of our purchase, everyone there knew our names and treated us so kindly! They all made what can be a very stressful experience very easy and hassle free. Les Peterson was quick, efficient, and absolutely hilarious. Thank you all for making this experience so pleasant!

Can't say this enough, the experience at BMW of Fort Myers is first rate. Thank you, Philip Bader, for always keeping us informed, answering our questions with ease, and providing an unbelievable level of personal service and attention. The entire team at BMW of Ft. Myers delivered a top-notch, customer-focused, quality experience from the first phone call. I am a very happy customer and will definitely return in the future. Thank You!!

Longtime BMW owners ~ always great service at BMW of Ft Myers ~ yesterday's purchase was probably the best buying experience we've had. Thanks Keith for all of your help!

bougt a 2016 328i from fort myers bmw..They made the whole experience a pleasure even picking me up at the airport as we live in Atlanta. Special kudo's to Greg Coussou and Greg Rosenfelt for all their help. Would highly recommend buying a car from Fort Meyers BMW. Richard and Nancy

Service Department is top notch with friendly, fast service!

The service rep Chad was wonderful and helped got everything done efficiently and in a timely manner

The guys were great to work with. I bought a used 2015 BMW 328D Xdrive sportwagon

I've been a customer of BMW of Fort Myers for the past five years and every time it has always been a First-class experience. I have leased three different cars through them, and whenever I bring the car in for service, Shelia Brown in the service dept. always takes great care of me.

Went to get my car serviced and I can honestly say I have never been to a nicer dealership. The entire staff there were awesome. Very helpful and polite. Something you don't find everywhere, once you have purchased a car: Kudos to BMW of Ft Myers. �����

I am truly pleased with my experience. Caleb, was polite, attentive, and had a wealth of knowledge of BMW vehicles. His wife drives the new X3. The showroom is absolutely gorgeous. Bmws are amazing cars and they really sell themselves as soon as you drive one but the staff over at BMW Fort Myers treat every one kindly and the deserve a mention for a job well done. They also have delicious cafe lattes and cappuccinos too.

it toke to long to sing up the paperwork, everything else was ok, Alberto did a good job selling the car, thanks guys for everything

Salesperson Walt Rawson and the entire team at BMW of Ft. Myers delivered a top-notch, customer-focused, quality experience from the first phone call to driving my new car out the door. All in the same day! Called at 10 am to inquire. Arrived at the showroom late afternoon. Drove my new car home for dinner. Love, love, love my new car and all the folks at BMW of Ft. Myers!

It was a great experience! The dealer is great, and my service rep (Jose Fonseca) was better than great!

The service was friendly and efficient. I do not need 50 letters to respond.

Leslie was a very pleasant, no pressure, informed salesman. (He gets 5 stars). We got a great deal on a beautiful car. The dealership would have had 5 stars if not for the extended wait for the paperwork to be finalized. They only had one person finalizing, at the end of a sales period!

Our experience at Fort Myers was excellent. The treatment we received was first class. Carl Antoine who help us through the process patiently answered all our questions and concerns. There was no pushing to buy the car. Everyone in the dealership was very friendly and I would not hesitate to recommend them to friends. Thank you, Carl. It was a great experience.

had bmw x5 serviced. The service team was very good with no complaints. I had some product recalls that they fixed on vehicle while in for general services. Happy with service.

Friendly, helpful, but did not have my tire in stock. Took three day to order tire, but they did provide a loaner car which was very helpful.

Service analyzed my problem and thoroughly explained it to me. The gave me a written estimate for repairs and suggested that my comprehensive insurance may cover the cost. My insurance company confirmed that they would pay for the repairs. My car was fixed in a timely manner and I'm riding happy. I'm very pleased that they took the time to brief me on the insurance possibility

I was experiencing a jerkiness or lurching while accelerating. Some people thought that this was fuel related and I had been running a variety of fuel line cleaners through my system without success. Finally I gave up and asked BMW to diagnose it more thoroughly. They had a complete written step-by-step diagnosis procedure from BMW headquarters and they went through each step eliminating the potential problems. Finally they determined that the transfer case on my X Drive had to be replaced. They said they would have to order the parts and gave me a delivery date three days out. I got a message on the end of the second day that my vehicle was completed and ready for pickup. Fast, and effective. Jerkiness is gone.

The service was done in a timely manner and everyone was courteous and cooperative.

Knowledgeable and friendly staff. They really took their time to explain all different car features, I got a great discount and interest rate.

The negotiation process was simple, quick and very fair. The paper work was completed and the car delivered in a very expeditious manner.

Chad Swindle and the team at BMW of Fort Myers make having your car serviced a piece of cake. I am very pleased to not have the added stress that one would have with other dealers or mechanic shops. Thanks for making everything a smooth and pleasant process!

Shelia was most helpful in securing a date and time on short notice for my Z4 car's service. The service was completed more quickly than anticipated and the entire process was smoothly handled by all the staff.

First time at this dealership. It exceeded my expectations as to customer service. Met service manager Ken whom introduced me to the shop manager. Ken assured that I was satisfied with the work to be performed even before the car was serviced. Shelia the service advisor kept me appraised of every step of the service. Shelia made for a pleasant service experience.

Excellent , efficient service, 0n time. Facilities were clean. A driver took me back home and picked me up to get the car back.

Campaign recall great service and diagnosis of vibration problem great. Not being able to assist in the replacement of 2 tires (new) not acceptable

As always my experience at BMW was nothing but the best. Tom Simmons is so great to work with!!

Had a nail in a tire. Tom Simmons got me in immediately. Problem solved in less than two hours. Great service as always

Tom was my service advisor, his attention to detail is superb. My car was done when promised.

I was scheduled for an appointment to check out some odd "noises" in my steering column and when moving the front passenger seat as well as to have the protective coating applied to my new car. Chad was patient in helping duplicate the sounds and communicating with the tech so we could get some answers. In the end, answers were obtained, parts ordered and another appointment scheduled to have the necessary service work done.

Excellent friendly service excellent facility. Customer focus excellent

Service and customer service could not be better. Tom Simmons was my adviser and he was great.

Dropped my BMW with Jose Fonseca at 8AM and by 3PM everything was completed professionally and to my satisfaction. The car was serviced, washed and returned to me shiny and in great working order.

Very good service visit did a good job addressing issues and servicing car.

Low stress and no nonsense

My experience was quite pleasant and service was completed as promised.

Our BMW was starting a bit rough. I explained the issue to our Service Consultant Sheila Brown, who assured me they would identify the problem and get it fixed. Sheila made my experience at this BMW dealership very enjoyable. She provided outstanding customer service and yes, our BMW is running great!

I Change cars frequently. This is my 5th high-end car in the past 2 years, done at different dealerships. My experience here was far better than what I have had in 3 different MB dealers and 1 BMW dealer.

I had an excellent experience with Phil and Troy of BMW Ft Myers. Super easy purchase experience.

Made my dent disappear

My salesperson was excellent and overall buying experience positive. I am happy I made the purchase from the Fort Myers Dealership.

BMW is a Great Brands to Owns. Wise I Has a I8 or M6 Awesomly Sweet.

Tom Simmons is a great service writer that's been there for quite a while. It feels like home. I feel like they are on my side to get the car repaired quickly, fairly priced and competently.

I came here to get my oil changed in my X5. Everyone spoken to here at this location was kind and courteous and helpful from the first phone call to service advisor and parts and cashiers. When I made the appointment I never imagined how busy they would be but service was rather quick and I liked being able to sit and watch the service department from one of the waiting areas. Though someone who moved my vehicle did leave their water bottle in my vehicle with the lid not tightened on it. There wasn't much water left in the bottle but when I put the bottle in the floor until I could dispose of it some did leak out. But no big deal.

Precisely what I expected. Nothing more. Nothing less.

I always appreciate the quality of service I receive at BMW of Ft Myers. Jose is always both professional and courteous.

It was as smooth as one could only imagine. Shelia Brown took care of all my needs which were many. Her availability and professional service was more than you could ask for. Shelia is very well versed in the BMW world. She answered any questions and reassured me that if at any time there was something else that came up she would be able to help. A special thanks to Jeff and Walt with all their help during the sale and service!

Since moving to Fort Myers in June of 2015 I have been going BMW of Fort Myers and have been very happy.

I absolutely love my BMW and the amazing customer service that BMW provides. Sheila is my Service Writer and I couldn't be happier with the level of commitment and service that she provides. I am always in and out quickly and it has never been an inconvenience to have my car repaired.

It was perfect and fast , it was even ready before. The time we thong it will be ready thanks bmw

Alberto was great to deal with, very professional and accommodating.

Service starts with easy scheduling with reminders of your appointment. The staff is friendly from the start of your visit until you pull away when maintenance is completed. My appointment was for scheduled warranty maintenance and staff did not try to sell me on work that needed to get done that was not warranty work. That was much appreciated.

Great customer service, very nice personnel. Good follow up

Made apt online over the Labor Day holiday weekend. Tuesday morning, had my vehicle towed to the dealership. Chad S. really was welcoming, and made sure I was checked-in without any issues. Had to keep the car overnight, so arranged a rental car quickly. Gave me his cell#, but he called with updates throughout the day, so never had to use it. Nice to find care washed and cleaned inside and out on arrive. A+ for Chad @ Ft MyersBMW Service for his commitment and thoroughness!!!

great dealership. Staff went above and beyond to help us. Walt, our salesman did a great job of finding us the car we were looking for. we had given up on finding what we wanted but Walt did his magic and found the perfect car for us.

Service was done in a timely manner Why do I have to write 50 characters ??

Jose is always helpful and professional . He explains exactly what I need to get done.

The service received was a good experience. Sheila took care of us - she explained everything clearly and handled things in a timely manner.

Quick service, got me a rental car because they didn't have any loaners

Not happy about having to put 5 new tires on a vehicle that only had 28500 miles on it

I made an appointment for an oil change in the morning and was scheduled for that afternoon. I arrived on time and was immediately given attention. Time required for the service was reasonable and everyone was very polite and details were explained thoroughly.

Could’t be more pleasurable. I had a nice cup of coffee and looked at some great new BMWs while I waited. Nice.

Service for my X3 has always been first rate and very timely.

Pat Boehm was very patient with my wife and I during our selection process. we found him to be very knowledgeable regarding the X5.

Decided to shop for a BMW X1 and tried a couple dealershipsmall. I found the deal I wanted and a smooth, professional transaction with the team at Sonic-Ft. Myers BMW. No stuffiness and egos, just a good hard working staff who is willing to make deals and make customers happy. Highly recommend them.

Walt was great in the buying process. Fast and easy.

We recently purchased a pre-owned BMW from a dealer in another city and wanted to have it checked for problems. Tom, our service rep, identified many service needs that I had not even considered and took care of everything that day. We could not be more pleased with their professionalism.

Nice facility, nice people you could reduce the number of qualifying words required in your sharing experience box. it was just a service visit.

I brought the car in for three recalls. The dealer was able to do two, the third is awaiting a part. I was in and out in 2.5 hours. The dealership was clean, comfortable, and I was treated respectfully. The tech did find a few additional items I intend to bring the car back for.

Ft Myers BMW is so easy to deal with. This is our sixth BMW from them in six years.

What a treat... to be in and out in less for annual maintenance visit in less than one hour. Including a car wash!!

AMAZING experience!! Thank Carl & Keith for helping me chose the right car

Service performed on-time and was done while I waited. Car was clean when I picked it up

Tom is such a pleasure to work with. Car was serviced so quickly and efficiently.

My light switch broke off and I had to work. I am a wedding planner with a wedding that day. They fixed it quickly so I could so I could make my clients happy and replaced the part the next day! So accommodating!

My 2004 BMW Z4 is in tip top condition thanks to Fort Myers BMW. Tom, my service rep, is on top of what needs to be done and he is always looking out for me. Servicing a BMW is not cheap (reason only 4 out of 5 stars), but you have to pay for quality and safety.

Jose Fonseca did an excellent job, costumer service was great. My car was washed , and it did not take too long. I will definitely recommend Fort Myers Dealer.

Bought a CPO 2013 750xi. Live in Atlanta area and handled everything remotely. All was handled with professionalism and great customer service. Thanks to Jeff, John and Jason.

Came in for Oil service along with brake fluid replacement and vehicle check. Service advisor Shelia Brown was very informative and professional in taking care of my service needs. The tech completed the service in an efficient and timely manner. complimentary car wash was a thorough detail job. Excellent service!

I had a potential problem with a rear passenger tire, but the tire was deemed okay, but they service my car with all lubricants to avoid me having to return in a couple of weeks.

Very enjoyable service experience. Thank you and keep up the really good work. Thanks Carl for you attention to detail and friendly attitude.

The prices are a bit high BUT, you are treated right. When you have an appointment the service rep is ready and prepared for your arrival and they work on the car immediately. They give you an accurate estimate of the time needed for your repairs and, if you are waiting, they keep you informed on the status. There are several different waiting areas including a large window where you can watch work being done in the shop. All in all a good experience.

Service at the dealership.All items well taken care of

Always fun to visit the bmw store and window shop the dream cars

Victor Meola does a great job. Kudos to him!! I was very pleased with the service and customer service.

Called in late after work because my car started "shaking" when accelerating. I didn't feel safe in it and Justin, the tech that answered the phone set up a courtesy car for me the next morning and Shelia, the Service Consultant was fantastic. They diagnosed the issue right away, was able to fix it plus found I needed a new battery. All was completed within 5 hours of me dropping it off, and being covered under CPO was a great benefit too. Highly recommend their service department and will return again and again to them. Thanks!

Staff was extremely courteous and helpful. Took time to answer all our questions satisfactorily.

Excellent service all around. Friendly and prompt

The service was very good, they were helpful because they were very professional and nice.

Had a great experience. They were very helpful and polite

Great overall experience, was treated professionally and will be back

The buying experience was a pleasure. Very good people to work with.

My 135i had to be towed in on a Saturday after closing. Shelia called me early Monday and and said is was my starter and it was covered under warranty. I had just bought the car used from another dealer and didn't think i had any warranty coverage. Nice to see honest people still out there. Great Job!!!!!!!!!!!

BMW of Fort Myers is exceptional! Everyone there is so nice, polite, knowledgeable, and professional. They make you feel like you're their only customer! Thanks BMW Fort Myers for another wonderful experience!

Excellent serviice provided from Sheila Brown. Courtious, Helpful, Efficient. She is a definite asset to the establishment

BMW of Fort Myers provided excellent service. Sheila Brown, my Service Advisor was wonderful.

I usually go to Naples for service but this time I chose Fort Myers and I loved the customer service. Sheila did an incredible job at explaining everything and went above and beyond to make sure we cover all the point of my X5 Thank you

Excellent staff. They are friendly and welcoming. Place is clean.

Knowledge and professional. Very happy with my BMW!

I received a notice (e-mail) that my car needed servicing and i called for an appointment that same day and got right in that day Excellent

I brought my BMW 528i in for routine service. I also needed to replace the rear tires. Victor was easy to work with, provided me with temporary transportation and charged a fair price for my new set of run flats. I wouldn't consider going anywhere else.

Service performed in a superior manner, car washed and vacuumed and finished before I expected.

It was all around great!! Tom was knowledgeable, place was clean. Everyone was friendly.

BMW of Fort Myers provides an exceptional service experience. They went out of their way to make sure our car was returned in perfect working condition. I highly recommend them.

very professional and the quality of the work was excellent. they even cleaned the car when the work was done!

Purchase of my beautiful new BMW went very smoothly. My sales rep. (Gregg) was very knowledgeable. Also having someone deliver my vehicle to my home and pick up my trade-in was great. Steve spent a lot of time with me. Felt like I was in a cockpit of a plane at first with all the different buttons. He told me if I needed more help he would be glad to come back to Punta Gorda. Now, a few days later I am doing much better. Just once had to use the call button in the car (love that feature). Great thing to have.

Great service. Was a pleasure to visit! Comfortable environment to wait for the service to be performed.

My first service visit was a memorable experience. I arrived 4 hours early because I had updated my calendar with the wrong time. No problem...they slid me into their busy schedule and still completed the job ahead of the promised time. They did a great job. I will recommend their service to everyone.

All was good except for the arrival. The dealership seems to have a disconnect between the cars arriving for service and the service managers. I was ushered into a crowded reception area with no further instructions. In about 20 minutes my service manager called me on my cell to discuss my car. When I indicated I was sitting in the reception area he seemed quite surprised.

Alex Hernandez, my service adviser did a fantastic job today on my service request. I highly recommend BMW of Fort Myers for service of your BMW.

Quick efficient service; great staff. We enjoyed our service manager especially, Jose Fonseca. Comforting to know that even though we purchased our X5 in New Hampshire, we can rely on great service when we travel. Thank you!

Jose awesome but the new lady don't know her name in service goes beyond she even paid for my lunch because they took way to long from promise

I have been to more than a dozen BMW dealerships across the country. This is an average one. I did buy a $90k X6 here and have enjoyed it, but they overcharged for its KBB. They provide complimentary car washes anytime I stop in. Unlike other poster, I appreciate the up sells - I want to know what's available. I completely understand its my responsibility to ask if it costs more. If you don't like that, go to a Honda dealership. BMW is for those with money. :)

BMW of Fort Myers jumped through hoops for my purchase. My BMW exceeds all of my expectations. I will definitely be back for my next BMW! See you guys soon!

I was extremely pleased with my buying experience. I will second a previous reviewer and say, ask for Patrick Menard if you are wanting a great car buying experience. He is fabulous!! The General Sales Manager, Chris Tuttle, was a great held in making the deal work. I picked up my beautiful new car last night and could not be happier with it. This is my 3rd purchase from BMW of Fort Myers.

I was extremely pleased with my buying experience. I will second a previous reviewer and say, ask for Patrick Menard if you are wanting a great car buying experience. He is fabulous!! The General Sales Manager, Chris Tuttle, was a great held in making the deal work. I picked up my beautiful new car last night and could not be happier with it. This is my 3rd purchase from BMW of Fort Myers.

Just bought our first electric car i3 over here. Mary Alice is a very good and reasonable (most of the time))) Steven is extremely knowledgeable and patient. Chris, Joe and "signing papers" guy( sorry, forgot his name) are pleasure to deal with. Much better experience than any other dealership in the area!!!

Jeff Nagy the manager is Awesome! Thanks for the sales side experience!

I drove 3 hours to a buy a car here. My local dealer couldn't be bothered with my business. The staff at Ft Myers went out of their way to take care of me. Chris Tuttle, you will have my business for life! Thank you to Walt for staying late and making sure we were all set!

Wow i've tried to post something on here 3 times and it keeps saying it's deemed abusive and wont post.I guess they can't handle the truth.

Just bought a 328i from Ft. Myers BMW. Our salesman was a true professional! Between my wife and I we have 54 ears of sales experience, so we know all about sales professionals! Great car at a fair price, and although there was a back and forth with our trade; everyone did OK!

My salesman was the best! I had visited several BMW Dealerships all up and down Florida's Gulf Coast, and found Ft Myers BMW to be the best! They gave me a great deal on a 328i, and an even better deal on my trade-in!

Took my X1 in for service today and found out that Driving a BMW is only half the experience. My service engine light came on only after 7K miles. I pulled in to the service lane and gave the smart key to the serviceman. He was able to quickly pull up all my info and the X1's info on the computer. He walked me to the waiting room where I was able to have a cup of coffee or water, watch TV in the comfortable leather chairs or watch my X1 from the waiting room via a massive window to the shop. Everyone was very nice and explained it was a sensor that needed to be replaced. Before wrapping up they did a complimentary check and found my break fluid was due to be flushed and replaced. All this being completely free due to the 50,000 maintenance free period BMW offers. Finally, they brought me my X1 back, washed and vacuumed with a plastic protective cover over the seat and floor matt area. Very Very Professional, Oddly I'm looking forward to the next service...

Patrick Menard did as outstanding job helping us get the best deal on a lease on a new 2014 X3.

BMW a black man wish

I just bought an Audi A4 from this dealership, and I just want to thank Patrick Menard for really working with me so that I could drive home in this beautiful ride. He was very honest about what he could or couldn't help me with, and when it was all said and done, I feel like I went home with a fair deal and excellent quality car. Flexible and accommodating service that was conscious of my time restraints and worked as fast as possible to get a deal done without actually feeling rushed. Would definitely recommend Patrick and this dealership to anyone searching.

Shaun Warner sold me and my wife a 2012 BMW 750li and delivered the car to our home in Marco Island. His smile was what made me do business with him. He is friendly and me being in a land developer all my life was impressed. I offered him a job within my company that is how impressed I was by his service. This man even sent us a holiday card and a thank you hand written to us in Marco Island and our home in Ohio. What an asset to have such a professional working for your company.

I was looking on Cars.com for a used Toyota Solara convertible in SW FL under $10K. Found one in SE FL then an identical car was posted here in Fort Myers by BMW. Inquired by email and got prompt, efficient follow up by BMW staff by email and phone encouraging me to come drive it. I did and salesman Greg did a very nice job showing it to me. Manager Joe agreed to match the east coast price which was my requirement to buy it from BMW. Brantley handled all the paperwork smoothly and efficiently. Across the board a very pleasant buying experience despite my past aversion to dealing with the big car dealerships. I would deal with BWM of Fort Myers again and I recommend them highly. Thanks!!! Mike H., Fort Myers, FL

Its whr ill b buying my next car at lords will

Mary Alice A. [Phone number removed] Direct Line. Best Sale Associate there. Had the Benz Delivered to my house for my Wife's Birthday! Scott Sales Managers was very helpful. I would recommend them to anybody

Helpful sales department. Glen was amazing! :) always ready to help with whatever questions I had. Service department has been able to resolve all my issues thus far.

The sales did a good job of presenting my offer and getting the deal that I wanted. However, I found the buying process rather slow and cumbersome. The salesman was busy doing paperwork for the entire time of my visit, other than for the test drive and final negotiation. During the buying session, I was offered a series of options for packages. There was no time to read the fine print to make an intelligent decision. Even the tire warrantee that had been partially explained by the salesman during the test drive, was not as I understood it. That is the is a $50 deductible for each occurrence that was not mentioned. As to service, I was told the car was due for an oil change in 145 miles. I made an appointment the following week. When I arrived I was told hat the oil had been changed, but that the computer had not been reset. I later received an email asking me why I cancelled my service appointment. More service., In the 10 days I've owned the car, the tire pressure warning has had to be reset 4 times. Twice by the dealer and twice by me. The explanation that I was given by the dealer is that this is a common problem and that resetting the warning is common. Can this be?

On vacation from Iowa, my 2011 X-5 had a failed motion detector chip in its alarm system which precluded locking the car with out triggering the alarm. These folk treated us as though we had purchased the vehicle from them. The remedial process although complicated was done with TLC...accolades to Jose and his associates!

Great service . chatted online and was straight to the point realistic numbers. Would definitely go check it out in person and hope to buy from there.

im'd with Kevin Powers and all went very well. I will go to their store to visit and look at a few cars.

All my service experiences have been excellent. Eddie and all other staff are very efficient and loaner car was made available. CK,the technician, took extra time to explain the issue and resolve the problems. Unrelated to service, Lee in sales responded graciously when asked to do research with no prospect of an upcoming sale.

No messing around. Bottom line pricing. No games. A fresh approach to selling cars.

Excellent used car buying experience. We purchased a used Honda from this dealership last week. Although it took 2 or 3 days of coming to a price we could both live with, the employees were friendly and definitely willing to work with us. Our car was detailed while we were doing the paperwork and it came with a full tank of gas - a really nice little extra that we appreciated. Overall, we were very happy with this dealership and the employees.

Bought the car basically over the phone due to living 2.5 hours away. I was very nervous about doing this, staff were all very pacient with me. They had all the paper work ready for me when I arrived to pick up the car. SAlesman went over every little detail and option the car had.! Would definitely go back for my next vehicle. Worth the drive and car rental to get there!

Wife and I bought a used Escape Hybrid from this dealer. It was a hassle-free experience. Would recommend this dealer for any car purchase.